Determinants of Online Purchasing Behaviour

Determinants of Online Purchasing Behaviour

Bill Doolin (Auckland University of Technology, New Zealand), Stuart Dillon (University of Waikato Management School, New Zealand) and James L. Corner (University of Waikato Management School, New Zealand)
Copyright: © 2006 |Pages: 27
DOI: 10.4018/978-1-59140-923-6.ch009
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This chapter presents a research model of the determinants of online purchasing behaviour. The model assesses the importance of various dimensions of perceived risk and the Internet shopping experience in the online purchasing behaviour of Internet users. The model was tested using a survey of some 700 New Zealand Internet users. Both the perceived risk and perceived benefits of Internet shopping were found to be significantly associated with the amount and frequency of online purchases made. Loss of social interaction in Internet shopping was associated with reduced online spending. The results of the study suggest that Internet retailing Web sites should include features that enhance customer service and reduce perceived risk.

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Table of Contents
Chapter 1
Phillip Ein-Dor, Michael Myers, K. S. Raman
It is generally accepted that knowledge has become a third major factor of production, in addition to the traditional factors — labor and capital.... Sample PDF
IT Industry Development and the Knowledge Economy: A Four Country Study
Chapter 2
Elena Karahanna, J. R. Evaristo, Mark Srite
In an organizational setting, national culture is not the only type of culture that influences managerial and work behavior. Rather, behavior is... Sample PDF
Levels of Culture and Individual Behavior: An Integrative Perspective
Chapter 3
Brian J. Corbitt, Konrad J. Peszynski, Saranond Inthanond, Byron Hill
This paper explores an alternative way of framing information systems research on the role and impact of national culture. It argues that the widely... Sample PDF
Cultural Differences, Information and Code Systems
Chapter 4
Gerald Grant, Derek Chau
Electronic government (e-government) initiatives are pervasive and form a significant part of government investment portfolio in almost all... Sample PDF
Developing a Generic Framework for E-Government
Chapter 5
David Gefen, Gregory M. Rose, Merrill Warkentin, Paul A. Pavlou
Trust is a cornerstone of society, and it enables democratic institutes. It captures people’s expectations about others’ (the trustees)... Sample PDF
Culture and Trust in the Adoption of Electronic Voting: A Look at the USA and South Africa
Chapter 6
John Sagi, Elias Carayanis, Subhasish Dasgupta, Gary Thomas
Many authors argue that information and communications technology (ICT) in this New Economy is causing a globalized, unified society. Others take... Sample PDF
Globalization and E-Commerce: A Cross-Cultural Investigation of User Attitudes
Chapter 7
Pauline O. Chin
Information technology (IT) governance structures focuses on the distribution of the IT decision-making process throughout the enterprise to achieve... Sample PDF
The Evolution of IT Governance Structure in Dynamic Environments
Chapter 8
H. Keith Edwards, Varadharajan Sridhar
Round-the-clock work cycle, low cost of software development, and access to specialized skills have prompted many companies in the USA, Canada, and... Sample PDF
Collaborative Software Requirements Engineering Exercises in a Distributed Virtual Team Environment
Chapter 9
Bill Doolin, Stuart Dillon, James L. Corner
This chapter presents a research model of the determinants of online purchasing behaviour. The model assesses the importance of various dimensions... Sample PDF
Determinants of Online Purchasing Behaviour
Chapter 10
Prateek Vasisht, Jairo A. Gutierrez
This chapter describes an empirical investigation into the revenue streams of online content providers in New Zealand. It extends previous academic... Sample PDF
An Investigation of Revenue Streams on New Zealand Online Content Providers
Chapter 11
Peter Kawalek, David Wastall
This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each... Sample PDF
Pursuing Radical Transformation in Information Age Government: Case Studies Using the SPRINT Methodology
Chapter 12
Victor W. Mbarika, Peter N. Meso, Philip F. Musa
With the dynamic and meteoric rise in teledensity diffusion across Sub Saharan Africa, one would expect a departure in the perceptions of... Sample PDF
A Disconnect in Stakeholders' Perceptions from Emerging Realities of Teledensity Growth in Africa's Least Developed Countries
Chapter 13
Ibrahim Elbeltagi, Neil McBride, Glenn Hardaker
The study of factors influencing the adoption and use of information systems in less-developed countries is an important area to address since... Sample PDF
Evaluating the Factors Affecting DSS Usage by Senior Managers in Local Authorities in Egypt
Chapter 14
Siu-cheung Chan, Ming-te Lu
This study investigates adoption/use behavior within the context of Hong Kong Internet Banking services. A research framework based on the extended... Sample PDF
Understanding Internet Banking Adoption and Use Behavior: A Hong Kong Perspective
Chapter 15
Dorothy G. Dologite, Robert J. Mockler, Quinghua Bai, Peter F. Viszhanyo
This chapter presents a case study that documents how information systems (IS) principals in China strategically shifted to different change agent... Sample PDF
IS Change Agents in Practice in a US-Chinese Joint Venture
Chapter 16
Chee-Wee Tan, Eric T.K. Lim, Shan-Ling Pan
As e-government plays an increasingly dominant role in modern public administrative management, its pervasive influence on organizations and... Sample PDF
E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management
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