Developing and Implementing an ICT Strategy

Developing and Implementing an ICT Strategy

S.C. Lenny Koh (University of Sheffield, UK) and Stuart Maguire (University of Sheffield, UK)
DOI: 10.4018/978-1-60566-424-8.ch003
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Abstract

The introduction of new IS can often have a significant effect on the business practices within an organization. It is important that a lack of understanding of cultural & political issues does not have a detrimental effect on the way that information is used within the organization. New IS often resulting in staff receiving information that they have previously been unable to obtain. It is important that staff to have a greater awareness of issues that might work against a team approach to resolving problems in an ever-changing environment. It is hoped that staff is aware of the specific problems and able to weight the importance of understanding the goals and specifically the information that are crucial to the rest of the organization.
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You and your business need also to face up to your financial responsibilities. By virtue of your company’s size you will most likely not be in the position to recover quickly from ostentatious expenditure. It is imperative that you quantify the cost of ICT, looking at the total cost of ownership. It is also incumbent on you to calculate a well-defined return on investment path (Computer Weekly 2007).

Chief Information Officers (CIOs) need to adopt a venture capitalist approach to I.T. if they are to remain relevant in the prevailing climate of economic growth. This means getting to know the growth plans of the business intimately and determining how to use the resources within I.T. to contribute directly to that growth. CIOs must also consult with the business to shape the demands of I.T. to ensure growth, and not just support (Gartner, July, 2007).

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Introduction

The introduction of new IS can often have a significant effect on the business practices within an organization. It is important that a lack of understanding of cultural & political issues does not have a detrimental effect on the way that information is used within the organization. New IS often resulting in staff receiving information that they have previously been unable to obtain. It is important that staff to have a greater awareness of issues that might work against a team approach to resolving problems in an ever-changing environment. It is hoped that staff is aware of the specific problems and able to weight the importance of understanding the goals and specifically the information that are crucial to the rest of the organization.

Figure 1.

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Creation Of It Awareness

Many organizations are striving to improve organizational effectiveness by the improved use of information. Information awareness can be increase by getting members of the organization from all departments to attend workshop that focus on information related issues.

It is observed that with a vast amount of data within many organizations it is therefore imperative for an organization to be able to synthesize and extract high quality information. Another way of improving organizational effectiveness is to analyse the various systems as business processes. Stand-alone systems have one major advantage - the repercussions of making errors in one department may have a minimal effect on other departments. There is a change of culture in an organization in relation to information and IS perception. The introduction of large integrated systems (i.e. Enterprise Resource Planning ERP) has meant that information is crossing many departmental boundaries both electronically as well as manually. Increasingly these ERP systems are being rolled-out across a range of geographical, industrial and business areas. Rolling out packaged software across multi-site organizations will have a major effect on the various business units (van Fenema et al. 2007).

Figure 2.

As the managers’ grapple with the added complexity of the new situation, this will result in a major cultural change. Therefore, there is a need to raise the awareness of issues such as the quality of information within the organization so that the need is clearly identified. In order to achieve this, setting up a team approach that utilizes the use of information/information systems within organizations is required. The approach is recommended to include several groups of staff:

  • Managers

  • Information Systems Professionals

  • Users

  • Trainers/Human Resource Management/Personnel

This workshop will be able to identify the information flows between business processes undertaken in an organization. It is important that representatives from a majority of departments are included within the workshop. Other organizations that interface with your organization could be involved to gain even more benefit from this particular workshop.

Complete Chapter List

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Table of Contents
Foreword
Elias G. Carayannis
Acknowledgment
Chapter 1
S.C. Lenny Koh, Stuart Maguire
The issues that are currently affecting all managers are similar to those facing managers of ICT. The following is a list, though not exhaustive, of... Sample PDF
Review of Current ICT Developments
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Chapter 2
S.C. Lenny Koh, Stuart Maguire
The ultimate reason why organizations develop information systems is so that their employees can make good decisions. If firms did not make... Sample PDF
Linking Information to Business Strategies and Decision-Making
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Chapter 3
S.C. Lenny Koh, Stuart Maguire
The introduction of new IS can often have a significant effect on the business practices within an organization. It is important that a lack of... Sample PDF
Developing and Implementing an ICT Strategy
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Chapter 4
S.C. Lenny Koh, Stuart Maguire
It is important for today’s dynamic organizations to develop a strong and sustainable links with outside organizations and agencies. It may be... Sample PDF
Strategic Alliance Through the Use of ICT
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Chapter 5
S.C. Lenny Koh, Stuart Maguire
Information Systems (IS) has borrowed many techniques from other disciplines. However, many of these have been borrowed from areas where the outcome... Sample PDF
Planning and Managing ICT Change
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Chapter 6
S.C. Lenny Koh, Stuart Maguire
The reason for going ahead with a new information system (IS) development can come from many sources. A new business requirement may force an... Sample PDF
Identifying Opportunities for Using ICT
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Chapter 7
S.C. Lenny Koh, Stuart Maguire
The development of information systems (IS) has for many years been regarded as the domain of the technical expert. In what appears to be a growing... Sample PDF
Introduction to Current Techniques for Effective ICT Development
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Chapter 8
S.C. Lenny Koh, Stuart Maguire
Nearly all information systems developments follow a structured approach. This is true of all projects. This chapter takes a critical look at both... Sample PDF
System Development and Project Management
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Chapter 9
S.C. Lenny Koh, Stuart Maguire
If organizations were good at ICT planning there would not be as many information systems failures. There is a definite need for improved... Sample PDF
Critical Success Factors for ICT Development
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Chapter 10
S.C. Lenny Koh, Stuart Maguire
For many organizations, the implementation of a new information system (IS) may be the biggest capital expenditure they undertake. If substantial... Sample PDF
Impediments to the Successful Implementation of ICT
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Chapter 11
Learning From Failures  (pages 176-206)
S.C. Lenny Koh, Stuart Maguire
Strategic.failures can be defined as failures of achieving the expected benefits from the organizational, size and industrial sectors or countries’... Sample PDF
Learning From Failures
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Chapter 12
S.C. Lenny Koh, Stuart Maguire
The Internet Cultural Era (ICE) has driven many Small and Medium sized Enterprises (SMEs) in the UK and Ghana to adopt ICT technology. This... Sample PDF
Drivers and Barriers for ICT Development
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Chapter 13
S.C. Lenny Koh, Stuart Maguire
Although Boeing and Rolls-Royce are operating in the same aerospace industry sector and use ERP, but the ways that they implemented their systems... Sample PDF
Current Developments and Diffusions in ICT: ERP, SCM, CRM
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Chapter 14
S.C. Lenny Koh, Stuart Maguire
Globalisation, modernisation and streamlining paradigms have driven many enterprises to use various e-Technologies in order to improve the... Sample PDF
E-Technology: E-Business, Intranet, Extranet, Internet
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Chapter 15
Knowledge Management  (pages 285-296)
S.C. Lenny Koh, Stuart Maguire
Knowledge.Management can be defined as the critical issues of organisational adaptation, survival and competence against discontinuous environmental... Sample PDF
Knowledge Management
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Chapter 16
S.C. Lenny Koh, Stuart Maguire
In information terms, security can be defined as the processes of ensuring that private information remains private and uncompromised in an... Sample PDF
Security and Risk Management
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Chapter 17
S.C. Lenny Koh, Stuart Maguire
Commercial airlines face an extremely challenging operating and competitive environment. To remain in business they must comply with ever-changing... Sample PDF
Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines
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Chapter 18
S.C. Lenny Koh, Stuart Maguire
This case describes how banking in India has changed after developments in information technology in the last decade. The new private and foreign... Sample PDF
Competing in the Age of Information Technology in a Developing Economy: Experiences of an Indian Bank
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Chapter 19
S.C. Lenny Koh, Stuart Maguire
The Telecommunications Act of 1996 opened competition in the telecommunications market in the U.S. and forced the incumbent telecommunications... Sample PDF
Developing a Telecommunication Operation Support Systems (OSS): The Impact of a Change in Network Technology
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Chapter 20
S.C. Lenny Koh, Stuart Maguire
Nazar Group of Companies has been a leading producer and distributor of cookies, crackers, cakes, chocolate, and other products in Turkey for more... Sample PDF
Nazar Foods Company: Business Process Redesign Under Supply Chain Management Context
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Chapter 21
S.C. Lenny Koh, Stuart Maguire
The TeleDoc project of Jivan Institute has combined mobile commerce and the ancient concepts of Ayurveda for treatment of rural residents of India... Sample PDF
The Expansion Plan of TeleDoc: What and How Much of the Technology Employed is to Change?
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Chapter 22
S.C. Lenny Koh, Stuart Maguire
E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive... Sample PDF
Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics
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About the Authors