Developing Inter-Organizational Trust in Business-to-Business E-Commerce Participation: Case Studies in the Automotive Industry

Developing Inter-Organizational Trust in Business-to-Business E-Commerce Participation: Case Studies in the Automotive Industry

Pauline Ratnasingam (University of Vermont, USA)
Copyright: © 2006 |Pages: 14
DOI: 10.4018/978-1-59904-402-6.ch008
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Inter-organizational-systems such as EDI have been the main form of business-to business e-commerce participation in the automotive industry for the last two decades. Previous studies in EDI adoption mostly examined environmental, organizational and technological factors. This study draws insights developed within the sociology of technology, in which innovation is not simply a technical-rational process of solving problems, but involves economic, behavioral and political processes required for building inter-organizational trust. The transition to cooperative relationships between buyers and suppliers may be more difficult for automotive companies because of complexity, compatibility, long lead times and ingrained adversarial supplier relationships (Langfield-Smith & Greenwood, 1998). Therefore, trust is important as organizations need to cooperate, collaborate and communicate timely and relevant information, in order to facilitate EDI that entails not only technological proficiencies, but also trust between trading parties, so that business transactions are sent and received in an orderly fashion.

Complete Chapter List

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Chapter 1
Jeff Chamberlain, Tanya Castleman
In exploiting the capabilities of online technologies, governments have developed policies and launched projects to conduct transactions and deliver... Sample PDF
Moving Personal Tax Online: The Australian Taxation Office's E-Tax Initiative
Chapter 2
ENI Company  (pages 18-30)
Ook Lee
ENI Company is an electronic commerce firm in South Korea. ENI Company provides English news items and English lessons to the subscribers through... Sample PDF
ENI Company
Chapter 3
Chee Chang Tan, Gek Woo Tan is rated the top IT media Web site in Singapore by Hitwise, with more than 32 million page visits per month (Chellam, 2004). It... Sample PDF
Hardwarezone: A Singaporean Success Story
Chapter 4
Adam T. Elegant, Ramiro Montealegre
E*Trade revolutionized the securities brokerage industry by “creating” Internet trading. E*Trade’s original strategy was to deliver cost savings to... Sample PDF
E*Trade Securities, Inc., Poineer Online Trader, Struggles to Stay on To
Chapter 5
Joanna Berry
This chapter analyzes a new digital music label——from conception in December 2003 to launch in March 2005. It discusses the turbulent... Sample PDF
mVine Ltd: A Case Study of a New Digital Music Label from Conception to Launch
Chapter 6
Nancy C. Shaw, Joan O’Reilly Fix
This case was written for the 8th annual Kogod School of Business Case Competition at American University. It discusses a small, locally run company... Sample PDF
DataNaut Incorporated: Growing Pains of a Small Company on the Verge of an Internet Revolution
Chapter 7
Irene Yousept, Feng Li
This chapter uses the case of, ASDA’s home-shopping arm, to demonstrate the challenges in building and developing an online grocery... Sample PDF
Building an Online Grocery Business: The Case of
Chapter 8
Pauline Ratnasingam
Inter-organizational-systems such as EDI have been the main form of business-to business e-commerce participation in the automotive industry for the... Sample PDF
Developing Inter-Organizational Trust in Business-to-Business E-Commerce Participation: Case Studies in the Automotive Industry
Chapter 9
In Lee
Office Depot Inc., founded in 1986, is currently known as one of the leaders in the office supplies industry. Office Depot’s distribution channels... Sample PDF
Office Depot's E-Commerce Evolution
Chapter 10
R. P. Sundarraj, Joseph Sarkis
This chapter presents a case study of an overview of the efforts of Texas Instrument’s (TI’s) internal and external ERP implementation, with a focus... Sample PDF
Implementation Management of an E-Commerce- Enabled Enterprise Information System: A Case Study at Texas Instruments
Chapter 11
Michael K. Shearn, Chip E. Miller, Troy J. Strader
Airgun Products, Inc. (API) is a small firm that sells airguns and related products directly to consumers. From their founding in 1989 through the... Sample PDF
From Catalogs to the Web: The Evolution of Airgun Products, Inc.
Chapter 12
Roberto Vinaja
This case aims to analyze, in some detail, the major challenges in the widespread adoption of electronic commerce in the Spanish-speaking... Sample PDF
Growth and Consolidation in the Spanish-Speaking E-Commerce Market
Chapter 13
Conrad Shayo, Ruth Guthrie
This case discusses the challenges facing the music recording industry through the eyes of two of its most influential trade associations: the RIAA... Sample PDF
From Edison to MP3: A Struggle for the Future of the Music Recording Industry
Chapter 14
Margaret T. O’Hara, Hugh J. Watson
This chapter describes how Student Advantage successfully transformed itself from a brick-and-mortar company to the leading online portal to the... Sample PDF
Student Advantage Captures the College Market Through an Integration of Their Off and Online Businesses
Chapter 15
Anne Honkaranta, Airi Salminen, Tuomo Peltola
The Finnish Centre for Pensions (FCP) is a government organization acting as the central body for private pension institutions in Finland. One of... Sample PDF
Challenges in the Redesign of Content Management: A Case of FCP
Chapter 16
Theodore H.K. Clark, Karl Reiner Lang, Will W.K. Ma
This case concerns a recently launched retirement protection scheme, the Mandatory Provident Fund (MPF), in Hong Kong. Service providers, employers... Sample PDF
Implementing and Managing a Large-Scale E-Service: A Case on the Mandatory Provident Fund Scheme in Hong Kong
Chapter 17
Nikhilesh Dholakia, Nir Kshetri
This case provides an overview of the roles of the Global Trade Point Network (GTPNet) in facilitating small- and medium-sized enterprises’ (SMEs’)... Sample PDF
World Trade Point Federation: Bringing E-Commerce Capabilities to Developing Nations
Chapter 18
Sherif Kamel, Ahmed Hassan
The developments taking place in information and communication technology are increasing competition in financial institutions worldwide. Thus, the... Sample PDF
Assessing the Introduction of Electronic Banking in Egypt Using the Technology Acceptance Model
Chapter 19
Tim van Dantzig, Albert Boonstra
This case history takes place at the biggest flower auction of the world, the Aalsmeer Flower Auction. Directors of the Aalsmeer Flower Auction felt... Sample PDF
Bringing E-Business to the World's Largest Flower Auction: The Case of Aalsmeer
Chapter 20
Susan Gasson
This case study examines the impact of online reservation systems and e-commerce on the travel industry. Two questions are examined: 1. How can... Sample PDF
The Impact of E-Commerce Technology on the Air Travel Industry
Chapter 21
Savvas Papagiannidis, Feng Li
In this chapter, we use the experience of Gaia Fulfillment to demonstrate the challenges of developing and deploying collateral fulfillment, that... Sample PDF
Management & Delivery of Digital Print via the Web: A Case Study of Gaia Fulfillment
Chapter 22
Luvai Motiwalla, Azim Hashimi
This case emphasis is on the reduction of the logistical aspects of adventure travel and increase in the customer base by using the Web-enabling... Sample PDF
Web-Enabling for Competitive Advantage: A Case Study of Himalayan Adventures
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