Developing Trust for Electronic Commerce

Developing Trust for Electronic Commerce

Dieter Fink (Edith Cowan University, Australia)
Copyright: © 2000 |Pages: 42
DOI: 10.4018/978-1-878289-71-1.ch003
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While much attention is currently being devoted to solving technological challenges of the Internet, for example increasing the bandwidth on existing narrowband network platforms to overcome bottlenecks, little attention appears to be given to the nontechnical aspects. This has been a mistake in the past as human resistance to, or incompetence during, the introduction of new Information Technology (IT) often caused Information Systems (IS) to fail. By focusing on a broad range of technical and nontechnical elements early in the adoption of Internet technology, we have the opportunity to avoid the mistakes made in the past. The Internet has given rise to electronic commerce (e-commerce) through the use of the World Wide Web (Web). E-commerce, by its nature, offers enormous possibilities but in an uncontrolled environment. Therefore, for e-commerce to be accepted, trust must be established as soon as interaction with a Web site begins. In the virtual environment of the Web trust has become even more important because the parties are not in physical proximity. There are no handshakes or body language to be observed when closing a deal. Furthermore, jurisdiction is unclear. Developments on a global scale are required that provide assurance that e-commerce can be conducted in a ‘trusting’ manner.

Complete Chapter List

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Table of Contents
Lech Janczewski
Chapter 1
Jonathan W. Palmer, Jamie Kliewer, Mark Sweat
The security issue has been a compelling one for many organizations. In two separate studies completed in April 1998, Fortune 1000 companies... Sample PDF
Security Risk Assessment and Electronic Commerce: A Cross-Industry Analysis
Chapter 2
Jairo A. Gutierrez
The growing popularity of the Internet has taken many organisations by surprise. Established mechanisms such as fax technology, electronic data... Sample PDF
Securing the Internet in New Zealand: Threats and Solutions
Chapter 3
Dieter Fink
While much attention is currently being devoted to solving technological challenges of the Internet, for example increasing the bandwidth on... Sample PDF
Developing Trust for Electronic Commerce
Chapter 4
Lech Janczewski
In this chapter we will discuss the issue of managing security processing in business organization with special emphasis on computer systems. Our... Sample PDF
Managing Security Functions Using Security Standards
Chapter 5
Fredj Dridi, Gustaf Neumann
Advances in the World Wide Web technology have resulted in the proliferation of significant collaborative applications in commercial environments.... Sample PDF
Managing Security in the World Wide Web: Architecture, Services and Techniques
Chapter 6
Henry B. Wolfe
The protection of information for business or private purposes can be achieved through the careful selection and use of cryptographic tools.... Sample PDF
Cryptography: Protecting Confidentiality, Integrity and Availability of Data
Chapter 7
Dieter Gollmann
Products promising to secure electronic commerce and other Internet applications tend to rely heavily on cryptography. On occasion, it seems that... Sample PDF
Foundations for Cryptography
Chapter 8
Chris Mitchell
However, despite this wide range of standardisation activity, the ISO/IEC JTC1/SC27 work is unique in being both truly international and also aimed... Sample PDF
Developments in Security Mechanism Standards
Chapter 9
Charles Prysby, Nicole Prysby
Electronic mail (e-mail) has become increasingly important in the workplace. The growth of this new medium of communication has generated important... Sample PDF
Electronic Mail, Employee Privacy and the Workplace
Chapter 10
Gehan Gunasekara
This chapter canvasses the impact of the Privacy Act 1993 on those who transact their business in cyberspace who fall within the Act’s definition of... Sample PDF
Protecting Personal Privacy in Cyberspace: The Limitations of Third Generation Data Protection Laws such as the New Zealand Privacy Act 1993
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