MLA
Balci, Asim, et al. "Development and Implementation of E-Government Services in Turkey: Towards a More Citizen-Oriented Public Administration System." Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 469-490. https://doi.org/10.4018/978-1-60960-100-3.ch207
APA
Balci, A., Kumas, E., & Medeni, T. D. (2011). Development and Implementation of E-Government Services in Turkey: Towards a More Citizen-Oriented Public Administration System. In I. Management Association (Ed.), Virtual Communities: Concepts, Methodologies, Tools and Applications (pp. 469-490). IGI Global. https://doi.org/10.4018/978-1-60960-100-3.ch207
Chicago
Balci, Asim, Erhan Kumas, and Tunç D. Medeni. "Development and Implementation of E-Government Services in Turkey: Towards a More Citizen-Oriented Public Administration System." In Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 469-490. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-100-3.ch207
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