Developments in Managing Innovation, Knowledge and E-Business

Developments in Managing Innovation, Knowledge and E-Business

Benn Lawson (The University of Melbourne, Australia) and Danny Samson (The University of Melbourne, Australia)
DOI: 10.4018/978-1-59140-032-5.ch001
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Successful innovation is seen as a top priority within many organisations (Porter, Stern, & Council on Competitiveness, 1999). Innovation is the mechanism by which organisations produce the new products, processes and systems required for adapting to changing markets, technologies and modes of competition (D’Aveni, 1994; Dougherty & Hardy, 1996; Utterback, 1994). This process requires the application of knowledge in some new or novel way. However, the explosion in knowledge and increasingly specialized technologies and markets has meant that a single firm alone is unlikely to possess all the relevant knowledge required to innovate. Consequently, organisations have been searching for new ways of overcoming this difficulty. One such mechanism is harnessing information technology to facilitate new organisational structures suited to managing innovation and knowledge into the 21st century. Information technology has expanded the opportunities (and challenges) of undertaking innovation. Twenty-four-hour product development processes are now a reality as multi-nationals race new products to the market. This chapter shows how leading innovators leverage e-business tools to harness knowledge residing in all areas of their value chain, including suppliers and customers. A case study of Cisco Systems, Inc. is used to illustrate this new operating model.

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Table of Contents
Angappa Gunasekaran, Omar E. M. Khalil, Syed Mahbubur
Angappa Gunasekaran, Omar E. M. Khalil, Syed Mahbubur
Chapter 1
Benn Lawson, Danny Samson
Successful innovation is seen as a top priority within many organisations (Porter, Stern, & Council on Competitiveness, 1999). Innovation is the... Sample PDF
Developments in Managing Innovation, Knowledge and E-Business
Chapter 2
Jaideep Motwani, Pradeep Gopalakrishna, Ram Subramanian
Questionnaire surveys of 156 U.S. managers are used to study knowledge acquisition behaviors. The study specifically examined the relationship among... Sample PDF
Sources of Knowledge Acquisition by U. S. Managers: An Empirical Analysis
Chapter 3
Antonio Torres-Perez, Isidre March-Chorda
The main purpose of this chapter is to deep into the importance attached to the Information Systems for the proper formulation of the corporate... Sample PDF
Information Systems and Business Strategy: A Concurrent Planning Model
Chapter 4
Walter W.C. Chung, Colin K.S. Tam, Michael F.S. Chan
This paper provides a framework to implement quality function deployment (QFD) with knowledge management (KM) in the form of an integrated quality... Sample PDF
Integrated QFD and Knowledge Management System for the Development of Common Product Platform
Chapter 5
Nancy C. Shaw, Francis D. Tuggle
Knowledge management (KM) entails several benefits for those organizations that practice it successfully. However, the success of KM is predicated... Sample PDF
An Expanded Model of the Effects of Organizational Culture upon the Acceptance of Knowledge Management
Chapter 6
E. Szczerbicki
Engineering, operations research, and management science use scientific and engineering processes to design, plan, and schedule increasingly more... Sample PDF
Information-Based Integration for Complex Systems
Chapter 7
Dinesh A. Mirchandani, Jaideep Motwani
Knowledge Management Systems are increasingly becoming important to both practitioners and researchers. One area of application of such systems is... Sample PDF
An Experimental Analysis of the Effectiveness and Efficiency of Teams with Partial Problem Domain Knowledge
Chapter 8
Diane H. Sonnenwald, Paul Solomon, Noriko Hara, Reto Bolliger, Thomas H. Cox
This chapter discusses the social, organizational and technical challenges and solutions that emerged when facilitating collaboration through... Sample PDF
Collaboration in the Large: Using Videoconferencing to Facilitate Large-Group Interaction
Chapter 9
Violina Ratcheva
Virtual teams have been defined as teams of self managed knowledge workers, linked by information technology to share skills, costs and access to... Sample PDF
A Dynamic Perspective on Knowledge Creation in Virtual Teams - In a Search for New Insights
Chapter 10
T. T. Wong, Henry C.W. Lau
The nature of work is changing–to adapt to the global market. Many enterprises will concentrate on core activities and outsource other services to... Sample PDF
The Impact of Trust in Virtual Enterprises
Chapter 11
Maria Manuela Cunha, Goran D. Putnik, A. Gunasekaran
We are assisting to a shift from traditional “self-centred closed-enterprises” to “global open-enterprises,” corresponding to the recent... Sample PDF
Market of Resources as an Environment for Agile/Virtual Enterprise Dynamic Integration and for Business Alignment
Chapter 12
Sushil K. Sharma, Jatinder N.D. Gupta
As we move into the 21st century, the need for rapid access to relevant knowledge has never been greater. The business world is becoming... Sample PDF
Managing Business-Consumer Interactions in the E-World
Chapter 13
Santosh K. Misra, Jayavel Sounderpandian
This chapter describes the demands on any acceptable type of money or payment system and examines how well the existing electronic money and payment... Sample PDF
Electronic Money and Payment Systems
Chapter 14
Thuong T. Le, S. Subba Rao, Dothang Truong
From a trading perspective, Internet-based e-commerce (electronic commerce), the most widely known form of e-commerce, refers to the exchange of... Sample PDF
A Managerial Perspective on E-Commerce: Adoption, Diffusion and Cultural Issues
Chapter 15
C. Richard Baker
This chapter adds to the discussion of human and social perspectives in information technology by examining the existence and extent of fraudulent... Sample PDF
Human and Social Perspectives in Information Technology: An Examination of Fraud on the Internet
Chapter 16
Istvan Mezgar, Zoltan Kincses
All information systems are based on human beings (users), so taking into consideration basic human aspects while approaching the information... Sample PDF
The Role of Trust in Information Technology Management
Chapter 17
Kim Man Lui, Keith C.C. Chan
Software project management in the 21st century requires that a manager deal either with Inexperienced Software Team or Global Software Team or... Sample PDF
Inexperienced Software Team and Global Software Team
Chapter 18
Leoni Warne, Katerina Agostino, Irena Ali, Celina Pascoe, Derek Bopping
This chapter reports on the methodologies used and the findings of the research done by the Enterprise Social Learning Architectures (ESLA) Task... Sample PDF
The Knowledge Management and Social Learning in Military Settings
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