Differing Challenges and Different Achievements: The Case for a Separate Classification for Qualifications Undertaken by E-LearningEddie Blass (Ashridge Business School, UK), Andrew Ettinger (Ashridge Business School, UK) and Viki Holton (Ashridge Business School, UK)
Copyright © 2009.
14 pages.
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DOI: 10.4018/978-1-60566-056-1.ch099
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MLA
Blass, Eddie, Andrew Ettinger and Viki Holton. "Differing Challenges and Different Achievements: The Case for a Separate Classification for Qualifications Undertaken by E-Learning." Electronic Business: Concepts, Methodologies, Tools, and Applications. IGI Global, 2009. 1603-1616. Web. 19 Jun. 2013. doi:10.4018/978-1-60566-056-1.ch099
APA
Blass, E., Ettinger, A., & Holton, V. (2009). Differing Challenges and Different Achievements: The Case for a Separate Classification for Qualifications Undertaken by E-Learning. In I. Lee (Ed.), Electronic Business: Concepts, Methodologies, Tools, and Applications (pp. 1603-1616). Hershey, PA: Information Science Reference. doi:10.4018/978-1-60566-056-1.ch099
Chicago
Blass, Eddie, Andrew Ettinger and Viki Holton. "Differing Challenges and Different Achievements: The Case for a Separate Classification for Qualifications Undertaken by E-Learning." In Electronic Business: Concepts, Methodologies, Tools, and Applications, ed. In Lee, 1603-1616 (2009), accessed June 19, 2013. doi:10.4018/978-1-60566-056-1.ch099
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 Favorite  | | TopAbstractHigher education has traditionally been provided in universities through lectures, seminars and tutorials, and other social mechanisms of learning where students interact in less formal settings. This chapter highlights some of the differences that occur when higher education is provided by e-learning provisions and argues that the challenges that students face and the differences in student-tutor and student-student interactions are sufficiently different to warrant that such degrees be awarded under a separate qualification classification. Drawing on research carried out at Ashridge Business School, UK, into the realities of getting started in e-learning, and a literature review of e-student and e-tutor issues, the argument is made that actually succeeding at this form of learning requires additional skills, motivation and discipline that should be more widely recognized, and that this would be best achieved through a separate qualifications classification. Such a classification would also ensure that e-learning degrees are equivalent to their more traditionally earned counterparts. TopComplete Chapter List
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Reset | 1. |
Albert Boonstra (University of Groningen, The Netherlands), Bert de Brock (University of Groningen, The Netherlands)
The past few years, many organizations have been using the Internet in quite arbitrary and experimental ways. This phase, which can be considered as a period of lear...
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| 2. |
Srinivas Bhogle (National Aerospace Laboratories, India)
E-governance uses Internet and communication technologies to automate governance in innovative ways, so that it becomes more efficient, more cost-effective, and empo...
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| 3. |
Colin G. Ash (Edith Cowan University, Australia), Janice M. Burn (Edith Cowan University, Australia)
Kalakota and Robinson (1999) state that “the creation and implementation of an e-business project is inextricably linked to the management of change” (p. 60). This r...
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| 4. |
Rahul Singh (The University of North Carolina at Greensboro, USA), Lakshmi Iyer (The University of North Carolina at Greensboro, USA), A.F. Salam (The University of North Carolina at Greensboro, USA)
We define Semantic eBusiness as “an approach to managing knowledge for coordination of eBusiness processes through the systematic application of Semantic Web technol...
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| 5. |
S. A. Alwabel (University of Bradford, UK), M. Zairi (University of Bradford, UK), A. Gunasekaran (University of Massachusetts - Dartmouth, USA)
Every technical invention is initially designed and eventually applied to solve a real-world problem. The evolution of Enterprise Resource Planning (ERP) is no excep...
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| 6. |
Barbara Roberts (The University of Southern Queensland, Australia), Mark Toleman (The University of Southern Queensland, Australia)
An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is shown that governmen...
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| 7. |
Claudia-Melania Chituc (INESC Porto, Portugal), Américo Lopes Azevedo (INESC Porto, Portugal)
The rapid evolution of information and communication technologies, the changing client’s demands, and market conditions impelled enterprises to adapt their way of un...
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| 8. |
Sharon Cox (Birmingham City University, UK), John Perkins (Newman University College, UK)
Information and communication technology (ICT) helps to remove barriers and improve mechanisms that support e-business. E-business involves collaborative systems tha...
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| 9. |
Tong-Seng Quah (Nanyang Technological University, Singapore), Chye-Huang Leow (Singapore Polytechnic, Singapore)
In a highly competitive business environment, every organization is trying to achieve more using fewer resources. This is particularly true in this Internet era, whe...
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| 10. |
Rana Tassabehji (University of Bradford, UK), James Wallace (University of Bradford, UK), Anastasios Tsoularis (Massey University, New Zealand)
The Internet has reached a stage of maturity where its innovative adoption and implementation can be a source of competitive advantage. Supply chains are one of the...
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| 11. |
Ron Craig (Wilfrid Laurier University, Canada)
This chapter considers the perspective of small and medium-sized enterprises (SMEs) in supply chains. It starts with an overview of the important role of SMEs in nat...
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| 12. |
Anne Wiggins (The London School of Economics and Political Science, UK)
Although motivating electronic business (e-business) adoption and implemention by small- and medium-sized enterprises (SMEs) is endorsed by policies and initiatives...
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| 13. |
Alessandro Arbore (Bocconi University, Italy), Andrea Ordanini (Bocconi University, Italy)
In front of traditional interpretations of the digital gap based on endogenous conditions of the firms, this chapter intends to emphasize the importance that some ex...
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| 14. |
Fernando Alonso Mendo (Brunel University, UK), Guy Fitzgerald (Brunel University, UK)
This chapter reviews current approaches to the study of the progression of small- and mediumsized enterprises (SMEs) in their use of Internet technologies. It is arg...
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| 15. |
Ranjit Bose (University of New Mexico, USA), Vijayan Sugumaran (Oakland University, USA)
E-business initiative in many companies had started in the 1990s. These companies have recently begun to explore the use of Web Services (WS) technologies within the...
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| 16. |
Robert J. Mockler (St. John’s University, USA), Dorothy G. Dologite (Baruch College, USA), Marc E. Gartenfeld (St. John’s University, USA)
Every organization can be viewed from two perspectives. There are external processes such as procurement and sales, and internal processes such as management and ope...
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| 17. |
Steven New (University of Oxford, UK)
The massive wave of enthusiasm for B2B (business- to-business) e-commerce generated with the “dot-com” boom led many to believe that a fundamental transformation of...
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| 18. |
Dirk Baldwin (University of Wisconsin - Parkside, USA), Bradley Piazza (University of Wisconsin - Parkside, USA)
Many observers have predicted a revolution due to online education. Opportunities exist to save money due to the lack of brick and mortar, and travel necessary to ta...
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| 19. |
Chan Gaik Yee (Multimedia University, Malaysia)
Firstly, the fact that business intelligence (BI) applications are growing in importance, and secondly, the growing and more sophisticated attacks launched by hacker...
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| 20. |
Subrata Chakrabarty (Texas A&M University, USA)
This chapter provides a comprehensive overview of business process outsourcing (BPO) strategies and analyzes related issues. The discussions in this chapter can serv...
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| 21. |
Ben Clegg (Aston University, UK), Boon Tan (Sunderland Business School, UK)
This chapter reports on a framework that has been successfully used to analyze the e-business capabilities of an organization with a view to developing their e-capab...
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| 22. |
Vojislav B. Mišic (University of Manitoba, Canada), J. Leon Zhao (University of Arizona, USA)
A number of reference models have been proposed to facilitate the development of e-business systems and applications. A comparative analysis of existing models and t...
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| 23. |
John Hamilton (James Cook University, Australia)
This chapter addresses the development cycle of recent ‘services’ models. It considers that all products involve services and consequently maybe be considered as ser...
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| 24. |
Zakaria Maamar (Zayed University - Dubai, UAE), Djamal Benslimane (University of Lyon - Lyon, France)
Web services are nowadays attracting the attention of both academia and industry. However, a very little has so far been accomplished in terms of design and developm...
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| 25. |
Prithviraj Dasgupta (University of Nebraska, Omaha, USA), Louise E. Moser (University of California - Santa Barbara, USA), P. Michael Melliar-Smith (University of California - Santa Barbara, USA)
Over the last decade, e-commerce has significantly changed the traditional forms of interaction among humans in conducting business by automating business processes...
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| 26. |
Alexander Y. Yap (Elon University, USA)
The planning and development of an enterprisewide electronic database system for e-business usually calls for the re-engineering of information processes coupled wit...
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| 27. |
Zakia A. Elsammani (Manchester Metropolitan University, UK)
Lack of strategic planning in e-commerce and subsequently e-business adoption within smallto medium-sized enterprises (SMEs) has been strongly reported in literature...
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| 28. |
Fen Wang (University of Maryland - Balitmore County, USA), Guisseppi Forgionne (University of Maryland - Baltimore County, USA)
E-business is far more about strategy than technology (Raisinghani & Schkade, 2001). An effective e-business strategy is concerned with e-business multidimensional c...
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| 29. |
Roberto Paiano (Università di Lecce, Italy), Anna Lisa Guido (Università di Lecce, Italy)
In this chapter the focus is on business process design as middle point between requirement elicitation and implementation of a Web information system. We face both...
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| 30. |
Anil M. Pandya (Northeastern Illinois University - Chicago, USA), Nikhilesh Dholakia (University of Rhode Island, USA)
This article uses concepts derived from the investigation of product and services innovation failures to develop a strategic market framework to help understand why...
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| 31. |
Patcharee Boonyathan (University of Melbourne, Australia), Latif Al-Hakim (University of Southern Queensland, Australia)
Today’s managers are turning to the functions of the supply chain to improve margins and gain competitive advantage. The explosion of the Internet and other e-busine...
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| 32. |
Athanasios Bouras (National Technical University of Athens, Greece), Panagiotis Gouvas (National Technical University of Athens, Greece), Gregoris Mentzas (National Technical University of Athens, Greece)
Most enterprises contain several heterogeneous systems, creating a fuzzy network of interconnected applications, services, and data sources. In this emerging busines...
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| 33. |
Zhiyong Weng (University of Ottawa, Canada), Thomas Tran (University of Ottawa, Canada)
This article proposes a mobile intelligent agentbased e-business architecture that allows buyers and sellers to perform business at remote locations. An e-business p...
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| 34. |
Mikael Collan (Åbo Akademi University, Finland), Anna Sell (Åbo Akademi University, Finland), Ville Harkke (Åbo Akademi University, Finland), Bill Anckar (Omena Hotellit Oy / IAMSR, Finland)
This chapter discusses using e- and m-business components in supporting and enhancing existing businesses and in creating new business innovations. A framework illus...
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| 35. |
Kari Smolander (Lappeenranta University of Technology, Finland), Matti Rossi (Helsinki School of Economics, Finland)
This article describes the architecture development process in an international ICT company, which is building a comprehensive e-business system for its customers. T...
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| 36. |
Michael Shumanov (Monash University, Australia), Michael Ewing (Monash University, Australia)
While the managerial rationale for adopting customer relationship management (CRM) has been fairly well articulated in the literature, research on strategy developme...
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| 37. |
Walt Scacchi (University of California - Irvine, USA)
This study examines the development of open source software supporting e-commerce (EC) or e-business (EB) capabilities. This entails a case study within a virtual or...
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| 38. |
Young M. Lee (IBM T. J. Watson Research Center, USA)
In an ideal e-business environment, when a customer order is scheduled and a ship date is computed, the availability should immediately be reserved and not be availa...
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| 39. |
Jayavel Sounderpandian (University of Wisconsin - Parkside, USA), Manohar Madan (University of Wisconsin - Whitewater, USA)
Distance education, which started out with closed circuit TV technology, has evolved into completely online courses. Not surprisingly, online education has emerged a...
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| 40. |
Ron Craig (Wilfrid Laurier University, Canada), Detlev Nitsch (Wilfrid Laurier University, Canada)
This case illustrates the new generation of ebusiness ventures made possible by the Internet and enabling information and communication technologies. AlertDriving is...
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| 41. |
Lee Moh Shan (National University of Singapore, Singapore), Juliana Sutanto (National University of Singapore, Singapore), Atreyi Kankanhalli (National University of Singapore, Singapore), Bernard C.Y. Tan (National University of Singapore, Singapore)
Virtual communities were initially recognized as social phenomena. This is evident from the definition of virtual community as “a social aggregation that emerges fro...
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| 42. |
Ehap H. Sabri (University of Texas at Dallas, USA)
This chapter explains the best practice in implementing e-business Technologies to achieve business cost reduction and business agility. Many companies started to re...
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| 43. |
Fang Zhao (RMIT University, Australia)
E-collaboration takes advantage of the current Internet-driven business environment, which integrates the most advanced electronic technologies and the knowledge-bas...
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| 44. |
Lidan Ha (Coppin State University, USA), Guisseppi Forgionne (University of Maryland - Baltimore County, USA)
Effective and efficient e-business strategy development is crucial to achieve a competitive advantage in the electronic marketplace. However, e-business strategy eva...
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| 45. |
Nikos Manouselis (Agricultural University of Athens, Greece)
E-business processes are implemented through existing, as well as novel technologies. This book chapter focuses on the field of electronic markets (e-markets), and s...
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| 46. |
Wei Dai (Victoria University, Australia)
The increased use of online services in the commercial world has produced considerable impact on traditional technologies. Traditional information technologies were...
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| 47. |
Wita Wojtkowski (Boise State University, USA)
Portals are information systems that support the user in his or her individual process with information production and communication. The term portal, in information...
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| 48. |
Yuhong Yan (Canada National Research Council, Canada), Matthias Klein (University of New Brunswick, Canada)
Web services and ebXML are modern integration technologies that represent the latest developments in the line of middleware technologies and business- related integr...
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| 49. |
David Camacho (Universidad Autónoma de Madrid, Spain)
The last decade has shown the e-business community and computer science researchers that there can be serious problems and pitfalls when e-companies are created. One...
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| 50. |
Tagelsir Mohamed Gasmelseid (King Faisal University, Saudi Arabia)
The unprecedented advancements witnessed in the field of information and communication technology over the last couple of years are significantly affecting the natur...
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| 51. |
Sheng-Uei Guan (National University of Singapore, Singapore)
An emerging outcome of the popularization of the Internet is the electronic commerce and payment systems, which present great opportunities for businesses, reduce tr...
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| 52. |
Golenur Begum Huq (University of Western Sydney, Australia), Robyn Lawson (University of Western Sydney, Australia)
This chapter explores the utilization of a multiagent system in the field of supply chain management for electronic business. It investigates the coordination and co...
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| 53. |
Sheng-Uei Guan (National University of Singapore, Singapore)
M-commerce, a new way to conduct business, is gaining more and more popularity due to the wide use of the Internet. Despite its rapid growth, there are limitations t...
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| 54. |
Chua Fang Fang (Multimedia University, Malaysia), G. Radhamani (Multimedia University, Malaysia)
Agent technologies have grown rapidly in recent years as Internet usage has increased tremendously. Despite its numerous practical benefits and promises to provide a...
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| 55. |
Dennis M.L. Wong (Swinburne University ofTechnology , Malaysia), Raphael C.W. Phan (Swinburne University of Technology, Malaysia)
In this chapter, we discuss the business implications, as well as security and privacy issues, of the widespread deployment of radio frequency identification (RFID)...
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| 56. |
Roger Clarke (Xamax Consultancy Pty Ltd, Australia, University of New South Wales, Australia, Australian National University, Australia, & University of Hong Kong, Hong Kong)
Many categories of e-business continue to underachieve. Their full value cannot be unlocked while key parties distrust the technology or other parties, particularly...
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| 57. |
Thomas Connolly (University of Paisley, UK), Mark Stansfield (University of Paisley, UK)
This chapter introduces games-based e-learning as a means of providing enriching and stimulating learning experiences within higher education and training. It highli...
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| 58. |
Alfonso Urquiza (Francisco de Vitoria University, Spain)
One of the greatest surprises of the Internet economy is that far from replacing people, the use of advanced technology is confirming that talent is the most valuabl...
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| 59. |
Sundar G. Sankaran (Atheros Communications, USA)
This chapter provides a brief overview of wireless systems and standards. The evolution of wireless systems from voice-centric circuit-switched systems to data-centr...
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| 60. |
Rajendra V. Boppana (University of Texas at San Antonio, USA), Suresh Chalasani (University of Wisconsin-Parkside, USA)
Multihop wireless networks based on WiFi technology offer flexible and inexpensive networking possibilities. Applications of multihop wireless networks range from pe...
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| 61. |
Yin Leng Tan (The University of Manchester, UK), Linda Macaulay (The University of Manchester, UK)
It is widely recognized that small businesses with less than 50 employees make significant contributions to the prosperity of local, regional, and national economies...
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| 62. |
Brychan Thomas (University of Glamorgan Business School, UK), Christopher Miller (University of Glamorgan Business School, UK), Gary Packham (University of Glamorgan Business School, UK), Geoff Simmons (University of Ulster, UK)
This chapter introduces the role of Web sites and e-commerce in the development and growth of global higher education start-ups. The extant concepts, research, and e...
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| 63. |
Beatrice A. Boateng (Ohio University, USA), Kwasi Boateng (Ohio University, USA)
Advances in computer technology have led to the increase in the use of information technology in business (Barron, 2002). Computer-mediated communication in the form...
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| 64. |
Damon Aiken (Eastern Washington University, USA)
This chapter is designed to answer two fundamental questions related to research on electronic surveys and measures. First, what are some of the major measures speci...
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| 65. |
Roongrasamee Boondao (Ubon Rajathanee University, Thailand), Nitin Kumar Tripathi (Asian Institute of Technology, Thailand)
This chapter examines electronic policing (epolicing), which has played an increasing role in government-management reform and has become an important area for e-gov...
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| 66. |
Éliane M.F. Moreau (Université du Québec à Trois Rivières, Canada), Louis Raymond (Université du Québec à Trois Rivières, Canada), Bernard Vermot-Desroches (Université du Québec à Trois Rivières, Canada)
In recent years, information communication technologies (ICT) have become accessible throughout the world, and appear to overcome both distance and time (Cairncross,...
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| 67. |
Stanley Oliver (University of Bolton, UK), Kiran Maringanti (University of Bolton, UK)
This chapter highlights the importance of e-procurement and the barriers affecting its widespread adoption in the context of small and medium enterprises. The chapte...
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| 68. |
Ada Scupola (Roskilde University, Denmark)
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-b...
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| 69. |
Mark Xu (Portsmouth Business School, UK), Ravni Rohatgi (Southampton, UK), Yanqing Duan (University of Bedfordshire, UK)
The lack of anticipated engagement in e-business by Small and Medium sized Enterprises (SMEs) is a rising concern to the UK government and service providers alike. T...
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| 70. |
Bill Doolin (Auckland University of Technology, New Zealand), Eman Al Haj Ali (Higher Colleges of Technology, UAE)
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This article pr...
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| 71. |
Sam Chung (University of Washington - Tacoma, USA), Zachary Bylin (University of Washington - Tacoma, USA), Sergio Davalos (University of Washington - Tacoma, USA)
The primary objective of this case study is to discuss a retail business information system illustrating an e-business integration example among a biometric attendan...
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| 72. |
Salim Al-Hajri (Higher College of Technology, Oman), Arthur Tatnall (Victoria University, Australia)
The banking industry in Oman is of major importance to Oman’s economy, yet Omani banks continue to conduct most of their transactions using traditional methods. A st...
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| 73. |
So-Jung Lee (JLee Consulting, Singapore), Wing Lam (U21 Global, Singapore)
This case describes a pilot project to implement a financial portfolio system (FPS) within Jwon Bank. (The case is based on a real-life organisation, although the id...
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| 74. |
Fang He (Southern Illinois University at Carbondale, USA), Peter P. Mykytyn (Southern Illinois University at Carbondale, USA)
Along with the exponential increase in online business transactions, the online payment system has gained in popularity because vendors and creditors realize its gro...
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| 75. |
Esperanza Huerta (Instituto Tecnológico Autónoma de México, Mexico)
Fotogenika is a small e-business that was born out of the idea of two young Mexican entrepreneurs. It started its operations in March 2004, and after a few months, i...
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| 76. |
Olli Kuivalainen (Lappeenranta University of Technology, Finland), Hanna-Kaisa Ellonen (Lappeenranta University of Technology, Finland), Liisa-Maija Sainio (Lappeenranta University of Technology, Finland)
The aim of this article is to provide a holistic exploration of the development of the business model of a magazine Web site, and of the factors behind its success....
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| 77. |
Princely Ifinedo (University of Jyväskylä, Finland)
The use of information communication technologies (ICT) especially the Internet by small- and medium-sized enterprises (SMEs) is on the increase in many regions of t...
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| 78. |
Nir Kshetri (The University of North Carolina at Greensboro, USA), Satya Jayadev (The University of North Carolina at Greensboro, USA)
Intelirel is a U.S.-based multinational corporation that produces a variety of items with apparel as one of the business divisions. This case provides an overview of...
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| 79. |
Motoaki Tazawa (Meijo University, Japan)
In order to improve convenience for investors through competition among stock exchanges, operation of Proprietary Trading Systems (PTS) was authorized as a form of s...
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| 80. |
Fang Zhao (RMIT University, Australia)
Sensis Search, a young entrepreneurial dot-com launched in 2004, is the first mover in redefining the Australian search market and creates a new paradigm for Interne...
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| 81. |
C. Ranganathan (University of Illinois, USA), Dong Back Seo (University of Illinois, USA)
American Hardware Depot (AHD), a retailer of hardware and home improvement products, sells over 65,000 products through its network of 4,500 stores nationwide that a...
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| 82. |
Jaqueline Blake (University of Southern Queensland, Australia), Wayne Pease (University of Southern Queensland, Australia)
This chapter proposes an ontology using Web ontology language (OWL) for the Australian timber sector that can be used in conjunction with Semantic Web services to pr...
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| 83. |
Raktim Pal (James Madison University, USA), Indranil Bose (The University of Hong Kong, Hong Kong), Alex Ye (The University of Hong Kong, Hong Kong)
ERP and SCM systems have been used in China for some time. Although these two systems complement each other, the integration of these two systems is challenging. We...
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| 84. |
Arthur Tatnall (Victoria University, Australia), Alex Pliaskin (Victoria University, Australia)
This chapter describes the development and ultimate demise of the Bizewest portal in the Western Region of Melbourne, Australia. We argue that no matter how good the...
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| 85. |
Alex Pliaskin (Victoria University, Australia)
In June 2000, the Western Region Economic Development Organisation (WREDO), a notfor- profit organisation sponsored by the six municipalities that make up the wester...
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| 86. |
Heather Fulford (Loughborough University, UK)
This chapter reports on a study investigating a community Web site project operating in a UK village community. The aim of the study is to determine the impacts the...
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| 87. |
Leszek Borzemski (Wroclaw University of Technology, Poland)
Users perceive good Internet performance as characterized by low latency, high throughput and high availability. When browsing the Web, users are concerned with the...
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| 88. |
Marko Merisavo (Helsinki School of Economics, Finland)
Viewing the use of digital channels in marketing from a customer relationship perspective offers several benefits to a marketer. Brand communication can be frequent...
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| 89. |
Horst Treiblmaier (Vienna University of Economics and Business Administration, Austria)
In recent years a plethora of scholarly literature from the marketing and the information systems (IS) domain has dealt with the phenomenon of relationships. While d...
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| 90. |
Songpol Kulviwat (Hofstra University, USA), Ramendra Thakur (Utah Valley State College, USA), Chiquan Guo (The University of Texas-Pan American, USA)
An exploratory study was conducted to investigate consumer adoption of online purchase using a survey data set. Based upon the theory of innovation and self-efficacy...
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| 91. |
Raluca Bunduchi (University of Aberdeen Business School, UK)
This chapter discusses the role that social relational characteristics, such as trust and power, play in shaping the use of a particular type of e-business applicati...
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| 92. |
Naveen Gudigantala (Texas Tech University, USA), Jaeki Song (Texas Tech University, USA), Donald R. Jones (Texas Tech University, USA)
The burgeoning growth of online retailing is forcing businesses to provide better support for consumer decision making on e-commerce Web sites. Consequently, researc...
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| 93. |
Khalid Aldiri (University of Bradford, UK), Dave Hobbs (University of Bradford, UK), Rami Qahwaji (University of Bradford, UK)
Business-to-consumer (B2C) e-commerce suffers from consumers’ lack of trust. This may be partly attributable to the lack of face-to-face interpersonal exchanges that...
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| 94. |
Daniel Friesner (Gonzaga University, USA), Carl S. Bozman (Gonzaga University, USA), Matthew Q. McPherson (Gonzaga University, USA)
Internet auctions have gained widespread appeal as an efficient and effective means of buying and selling goods and services. This study examines buyer behavior on e...
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| 95. |
T. C.E. Cheng (The Hong Kong Polytechnic University, Hong Kong), L. C.F. Lai (The Hong Kong Polytechnic University, Hong Kong), A. C.L. Yeung (The Hong Kong Polytechnic University, Hong Kong)
In this study we examine the driving forces of customer loyalty in the broadband market in Hong Kong. We developed and empirically tested a model to examine the ante...
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| 96. |
Veronica Liljander (Swedish School of Economics and Business Administration, Finland), Pia Polsa (Swedish School of Economics and Business Administration, Finland), Kim Forsberg (Intrum Justitia Finland, Finland)
Not until very recently has mobile phone technology become sophisticated enough to allow more complex customized programs, which enable companies to offer new servic...
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| 97. |
Bogdan Hoanca (University of Alaska Anchorage, USA), Kenrick Mock (University of Alaska Anchorage, USA)
Alaska is the largest and most sparsely populated state in the United States of America. Extreme weather patterns and extreme cultural diversity compound the challen...
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| 98. |
Juha Kettunen (Turku Polytechnic, Finland), Mauri Kantola (Turku Polytechnic, Finland)
This chapter presents the strategies of higher education institutions and how they can be described using the balanced scorecard approach. The pedagogical ICT strate...
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| 99. |
Eddie Blass (Ashridge Business School, UK), Andrew Ettinger (Ashridge Business School, UK), Viki Holton (Ashridge Business School, UK)
Higher education has traditionally been provided in universities through lectures, seminars and tutorials, and other social mechanisms of learning where students int...
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| 100. |
Veronica M. Godshalk (Pennsylvania State University, USA)
E-mentoring, also known as online mentoring or virtual mentoring, is changing the way that traditional mentor and protégé dyad members interact with each other. Ment...
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| 101. |
Felix B. Tan (Auckland University of Technology, New Zealand), Helen J. Lin (University of Auckland, New Zealand), Cathy Urquhart (University of Auckland, New Zealand)
With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual community can help to generate more profit...
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| 102. |
Gideon Azumah (University of Sheffield, UK), S. C. Lenny Koh (University of Sheffield, UK), Stuart Maguire (University of Sheffield, UK)
E-organisations are expected to be one of the promising organisational forms in this Internet cultural era (ICE). E-organisations are different from traditional orga...
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| 103. |
Francesca Andreescu (University of Greenwich, UK)
Underpinning £136 billion of economic activity in the United Kingdom, Britain’s National Mapping Agency is a commercialising public sector organisation having tradin...
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| 104. |
Matthew W. Guah (Warwick University, UK), Wendy L. Currie (Warwick University, UK)
Value creation from e-business for customers in healthcare is an important topic in academic and practitioner circles. This chapter reports the findings from a two-y...
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| 105. |
Spyridoula Lakka (University of Athens, Greece), Nikolas E. Lionis (University of Athens, Greece), Dimitris Varoutas (University of Athens, Greece)
Open source software/free software (OSS/FS), also abbreviated as FLOSS/FOSS (free/libre and open source software), has risen to great prominence. Existing literature...
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| 106. |
Tapen Sinha (Instituto Technológico Autónomo de México, Mexico, and University of Nottingham, UK), K. Subhadra (ICICI Bank, India)
This chapter studies outsourcing from the United States to India. First, we show that outsourcing is not taking most jobs out of the United States. Second, we argue...
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| 107. |
Carlos Flavián (University of Zaragoza, Spain), Miguel Guinalíu (University of Zaragoza, Spain)
As a result of the new possibilities offered by Internet managers are increasing options provided by the new technologies in strategic planning. The virtual communit...
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| 108. |
Krista J. Crawford-Mathis (Capella University, USA)
Technology increasingly allows one to work from anywhere, altering the mode and style of communication. Videoconferencing, online collaboration software, cell phones...
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| 109. |
Jing Quan (Salisbury University, USA)
The rapid expansion of e-business witnessed in the late 1990s was nothing short of a spectacle. It seemed that almost everyone was talking about it, and every firm w...
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| 110. |
R. Rajendran (Sri Ramakrishna Institute of Technology - Coimbatore, India), K. Vivekanandan (Bharathiar University, India)
Businesses invest in developing information systems resources to gain competitive advantages. Literature has demonstrated the requirement of strategic alignment in c...
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| 111. |
Tim Coltman (University of Wollongong, Australia), Sara Dolnicar (University of Wollongong, Australia)
Most sectors of industry, commerce, and government have reported variation in the performance payoff from electronic customer relationship management (e-CRM). In thi...
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| 112. |
Fen Wang (University of Maryland - Baltimore County, USA), Guisseppi Forgionne (University of Maryland - Baltimore County, USA)
E-business is far more about strategy than technology, and the strategy of e-business is very important in today’s dynamic and competitive environment. In this artic...
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| 113. |
Ganesh Vaidyanathan (Indiana University South Bend, USA)
In order to understand the different types of e-business risks, this chapter uses a framework focusing on five dimensions of e-businesses. This chapter examines e-bu...
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| 114. |
Pallab Saha (National University of Singapore, Singapore)
E-business process management (e-BPM) entails management of e-business processes with the customer initiating the process and involves non-linear processes with stro...
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| 115. |
S. Pavic (University of Sheffield, UK), M. Simpson (University of Sheffield, UK), S. C. Lenny Koh (University of Sheffield, UK)
This study explores new ways for SMEs to create a competitive advantage through the use of e-business. It examines the level of ICT use in SMEs and identifies the dr...
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| 116. |
Mabel T. Kung (California State University - Fullerton, USA), Jenny Yi Zhang (California State University-Fullerton, USA)
This article reports a series of process-based models for the development of e-business using enterprise software applications. Merging management technology in work...
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| 117. |
Sam Edwards (Nagoya University, USA and Japan)
This chapter addresses the primary difficulties that small and medium enterprises face when doing business online with international partners. The guidance provided...
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| 118. |
Tobias Kollmann (University of Duisburg-Essen, Germany), Matthias Häsel (University of Duisburg-Essen, Germany)
This chapter articulates the knowledge and skills required by IT professionals in young Internet-based firms. Building on the general IT governance principle of alig...
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| 119. |
Xin Luo (Virginia State University, USA), Merrill Warkentin (Mississippi State University, USA)
Consumer preferences, attitudes, and behavior concerning product choice can be of vital importance in the development process and implementation of innovative produc...
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| 120. |
Peggy D. Lee (The Pennsylvania State University — Great Valley, USA)
This chapter views online reverse auctions from the purchasing agent’s perspective. I found that purchasing agents with a high level of buying experience will percei...
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| 121. |
Jeff Baker (Texas Tech University, USA), Jaeki Song (Texas Tech University, USA)
The recent growth of business-to-consumer (B2C) Internet auctions challenges researchers to develop empirically-sound explanations of critical factors that allow mer...
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| 122. |
Charles E. Beck (University of Colorado at Colorado Springs, USA)
An integrative, systems-based model of knowledge sharing can provide a way of visualizing the interrelated elements that comprise a knowledge management system. This...
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| 123. |
Kevin C. Desouza (Institute for Engaged Business Research, The Engaged Enterprise, USA), Yukika Awazu (Institute for Engaged Business Research, The Engaged Enterprise, USA)
In this chapter we discuss seven peculiarities about knowledge management practices at smallto medium-sized enterprises (SMEs). We draw our findings from a nine-mont...
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| 124. |
Wonyoung Lee (Marketing Lab, Korea), Praveen Aggarwal (University of Minnesota Dulut, USA), Hyonkil Shin (Hankuk University of Foreign Studies, Korea), Taihoon Cha (Hankuk University of Foreign Studies, Korea), Seunghan Kim (Samsung SDS, Korea)
The decreasing cost of IT has encouraged organizations to seek new ways of cooperating with members of the supply chain and other key strategic partners. This increa...
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| 125. |
Norman Bonney (The Robert Gordon University, UK), Olufemi Komolafe (The Robert Gordon University, UK), Elizabeth Tait (The Robert Gordon University, UK)
There are substantial inequalities in access to and use of the Internet. These inequalities build on enduring social and economic inequalities that have themselves b...
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| 126. |
Peter V. Raven (Seattle University, USA), Xiaoqing Huang (Seattle University, USA), Ben B. Kim (Seattle University, USA)
The Internet has changed the way many companies do business, but has also tended to increase the disparity between firms in developed countries and those in developi...
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| 127. |
Fjodor Ruzic (Institute for Informatics, Croatia)
In today’s dynamic e-business environment where fast time to market is imperative, where information and telecommunications technology is costly and changing rapidly...
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| 128. |
Carmen Gould (RMIT University, Australia), Fang Zhao (RMIT University, Australia)
This chapter reports the results of a national survey which investigated Australian Internet users’ attitudes and behaviours toward online information privacy using...
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| 129. |
Ismael Rodríguez (Universidad Complutense de Madrid, Spain), Natalia López (Universidad Complutense de Madrid, Spain)
This article studies the properties of a distributed mechanism to perform the Vickrey auction. This mechanism, which was originally presented in López, Núñez, Rodríg...
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| 130. |
Osama Shata (Specialized Engineering Office, Egypt)
This chapter introduces several aspects related to e-privacy such as needs, approaches, challenges, and models. It argues that e-privacy protection, although being o...
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| 131. |
Wei-Chuen Yau (Multimedia University, Malaysia), G. S. V. Radha Krishna Rao (Multimedia University, Malaysia)
Web services enable the communication of application- to-application in a heterogeneous network and computing environment. The powerful functionality of Web services...
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| 132. |
Jun Du (Tianjin University, China), Yuan-Yuan Jiao (Nankai University, China), Jianxin (Roger) Jiao (Nanyang Technological University, Singapore)
This chapter develops a security blueprint for an e-business environment taking advantage of the three-tiered e-business architecture. This security blueprint sugges...
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| 133. |
Dieter Fink (Edith Cowan University, Australia), Tobias Huegle (Edith Cowan University, Australia), Martin Dortschy (Institute of Electronic Business—University of Arts, Germany)
This chapter identifies various levels of governance followed by a focus on the role of information technology (IT) governance with reference to information security...
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| 134. |
Biju Issac (Swinburne University of Technology, Malaysia), Lawan A. Mohammed (Swinburne University of Technology, Malaysia)
This chapter gives a practical overview of the brief implementation details of the IEEE802.11 wireless LAN and the security vulnerabilities involved in such networks...
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| 135. |
E. S. Samundeeswari (Vellalar College for Women, India), F. Mary Magdalene Jane (P. S. G. R. Krishnammal, India)
Over the years, computer systems have evolved from centralized monolithic computing devices supporting static applications, into client-server environments that allo...
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| 136. |
Claudio Agostino Ardagna (University of Milan, Italy), Ernesto Damiani (University of Milan, Italy), Fulvio Frati (University of Milan, Italy), Salvatore Reale (Siemens Mobile Communication S.P.A., Italy)
The widespread diffusion of online services provided by public and private organizations, firstly driven by e-commerce and more recently by egovernment applications,...
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| 137. |
Takashi Kubota (Waseda University, Japan)
Unlike the UK, Germany, France, and some major countries that permit entries from banking to commerce and vice versa (“two-way” regulation), the United States and Ja...
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| 138. |
Tapen Sinha (Instituto Tecnológico Autónomo de México, Mexico and University of Nottingham, UK), Bradly Condon (Instituto Tecnológico Autónomo de México, Mexico and Bond University, Australia)
Doing business on the Internet has many opportunities along with many risks. This chapter focuses on a series of risks of legal liability arising from e-mail and Int...
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| 139. |
Kathleen Mykytyn (Southern Illinois University, USA), Peter P. Mykytyn (Southern Illinois University at Carbondale, USA)
The emergence of e-business as a viable business model is unquestioned and global in its involvement and impact. Further, the value that intellectual property (IP) i...
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| 140. |
Bill Vassiliadis (Hellenic Open University, Greece), Vassilis Fotopoulos (Hellenic Open University, Greece)
Copyright protection is becoming an important issue for organizations that create, use, and distribute digital content through e-commerce channels. As online corrupt...
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| 141. |
Martina Gerst (The University of Edinburgh, UK), Kai Jakobs (Aachen University, Germany)
Successful cooperation between large manufacturers and their suppliers is a crucial aspect, especially in the automotive industry. Such mutually beneficial cooperati...
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| 142. |
Changqing Li (National University of Singapore, Singapore), Tok Wang Ling (National University of Singapore, Singapore)
This chapter introduces how to effectively organize ontology languages and ontologies and how to efficiently process semantic information based on ontologies. In thi...
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| 143. |
Sherrie D. Cannoy (The University of North Carolina at Greensboro, USA), Lakshmi Iyer (The University of North Carolina at Greensboro, USA)
This chapter will discuss Semantic Web standards and ontologies in two areas: (1) the medical sciences field and (2) the healthcare industry. Semantic Web standards...
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| 144. |
Yuan-Chu Hwang (National Chengchi University, Taiwan), Soe-Tsyr Yuan (National Chengchi University, Taiwan)
Most of the existing mobile services were designed based on the client/server architecture. Those mobile services neither paid much attention to mobile users’ intera...
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| 145. |
Ioannis Papaioannou (National Technical University of Athens, Greece), Ioanna Roussaki (National Technical University of Athens, Greece), Miltiades Anagnostou (National Technical University of Athens, Greece)
Automated negotiation is a very challenging research field that is gaining momentum in the ebusiness domain. There are three main categories of automated negotiation...
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| 146. |
Michael Weiss (Carleton University, Canada)
Agents are rapidly emerging as a new paradigm for developing software applications. They are being used in an increasing variety of applications, ranging from relati...
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| 147. |
Ying Liang (University of Paisley, UK)
Web-based information systems (WBIS) aim to support e-business using IT, the World Wide Web, and the Internet. This chapter focuses on the Web site part of WBIS and...
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| 148. |
Sumali J. Conlon (University of Mississippi, USA), Susan Lukose (University of Mississippi, USA), Jason G. Hale (University of Mississippi, USA), Anil Vinjamur (University of Mississippi, USA)
The Semantic Web will require semantic representations of information that computers can understand when they process business applications. Most Web content is curr...
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| 149. |
Fergle D’Aubeterre (The University of North Carolina at Greensboro, USA), Rahul Singh (The University of North Carolina at Greensboro, USA), Lakshmi Iyer (The University of North Carolina at Greensboro, USA)
This chapter introduces a new approach named semantic knowledge transparency, which is defined as the dynamic on-demand and seamless flow of relevant and unambiguous...
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| 150. |
Manjeet Rege (Wayne State University, USA), Ming Dong (Wayne State University, USA), Farshad Fotouhi (Wayne State University, USA)
With the evolution of the next generation Web— the Semantic Web—e-business can be expected to grow into a more collaborative effort in which businesses compete with...
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| 151. |
Maria Ganzha (EUH-E and IBS PAN, Poland), Maciej Gawinecki (IBS PAN, Poland), Marcin Paprzucki (SWPS and IBS PAN, Poland), Rafal Gasiorowski (Warsaw University of Technology, Poland), Szymon Pisarek (Warsaw University of Technology, Poland), Wawrzyniec Hyska (Warsaw University of Technology, Poland)
The use of Semantic Web technologies in e-business is hampered by the lack of large, publiclyavailable sources of semantically-demarcated data. In this chapter, we p...
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| 152. |
Masaki Nakajima (Reitaku University, Japan)
This chapter investigates the evolutionary process of the payment system against the background of structural changes. At the early stage, most payment systems were...
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| 153. |
Naoshi Takasugi (Doshisha University, Japan)
When a dispute arises from e-commerce involving parties located in different nations, the parties immediately face conflict-of-laws issues such as judicial jurisdict...
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| 154. |
Takashi Nakazaki (Anderson Mori and Tomotsune, Japan)
In this chapter, after surveying existing Japanese public laws that regulate the transfer of funds via the Internet, and focusing on electronic money in particular,...
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| 155. |
Zuopeng (Justin) Zhang (Eastern New Mexico University, USA), Sajjad M. Jasimuddin (University of Wales at Aberystwyth, UK)
This article addresses the different levels of pricing strategies for an online knowledge market. Based on the best practice from Google Answers, an online knowledge...
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| 156. |
Denis H.J. Caro (Université d’Ottawa, Canada)
The 21st century continues to witness the transformation of organizational systems globally through the deployment of information and communication technologies (ICT...
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