MLA
Batiz-Lazo, Bernardo, and Douglas Wood. "Diffusion of Information Technology Innovations within Retail Banking: An Historical Review." IT-Based Management: Challenges and Solutions, edited by Luiz Antonio Joia , IGI Global, 2003, pp. 235-255. https://doi.org/10.4018/978-1-59140-033-2.ch014
APA
Batiz-Lazo, B. & Wood, D. (2003). Diffusion of Information Technology Innovations within Retail Banking: An Historical Review. In L. Joia (Ed.), IT-Based Management: Challenges and Solutions (pp. 235-255). IGI Global. https://doi.org/10.4018/978-1-59140-033-2.ch014
Chicago
Batiz-Lazo, Bernardo, and Douglas Wood. "Diffusion of Information Technology Innovations within Retail Banking: An Historical Review." In IT-Based Management: Challenges and Solutions, edited by Luiz Antonio Joia , 235-255. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-033-2.ch014
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