Digital Government Development

Digital Government Development

Richard Knepper (Indiana University, USA) and Yu-Che Chen (Iowa State University, USA)
DOI: 10.4018/978-1-59904-947-2.ch044
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Effective implementation of digital government requires a well-articulated and sound strategy. Having a sound strategy is considered as the first and most important step in securing the success of information technology projects (Fletcher, 1999). Unfortunately, failures in the form of cost overruns, delays, and implementation problems are commonplace in digital government projects (Heeks, 1999). If executed properly, a strategic plan can help public organizations realize the full potential of an information technology investment. The framework proposed in this article attempts to identify the factors behind the successful design and development of a national digital government strategy, taking a normative perspective of policy and institutional design with emphasis on informing policymakers. A national strategy is the critical first step in building digital government. National digital government strategies, such as UK Online, e-Japan, and e-Korea, are commonplace. Critical success factors have been identified in other research which examines individual IT projects at both state and local levels (Heeks, 1999; Dawes et al., 1997). Since national strategic plans provide the framework in which most digital government projects are prioritized, designed, and implemented, it is important to study these large-scale plans. However, there is a shortage of research-based frameworks for guiding the development of a national strategy. The comprehensive framework proposed in this article with a short illustration of application to a cross-country comparison offers policymakers a number of suggestions for developing sound national digital government strategies.1

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Editorial Advisory Board
Contents by Volume
Chapter 1
Terry Flew
Citizenship has long been connected to communication media. Popular media have been both the relay points between the governing and the governed for... Sample PDF
Historical and Contemporary Perspectives of Media and Citizenship
Chapter 2
Kim Viborg Anderson, Helle Zinner Henriksen
A comprehensive analysis of 110 peer-reviewed journal papers published from 1998 to 2003 suggests that the conceptual domains and application areas... Sample PDF
The First Leg of E-Government Research: Domains and Application Areas 1998-2003
Chapter 3
Lech W. Zacher
The information society (IS), which nowadays is the emerging form of the organization of advanced societies (see e.g., Castells, 1996; May, 2002;... Sample PDF
E-Government in the Information Society
Chapter 4
Shin Young-Jin, Kim Seang-tae
This chapter introduces e-government theory according to the development of information communication technology (ICT), in which the importance of... Sample PDF
E-Government Concepts, Measures, and Best Practicies
Chapter 5
Nicolae Costake
The purpose of the present article is twofold: (a) to support the definitions of e-government (eGvt) and e-governance (eG) based on content (and not... Sample PDF
From E-Government to E-Governance
Chapter 6
E-Governance  (pages 67-88)
Srinivas Bhogle
E-governance uses Internet and communication technologies to automate governance in innovative ways, so that it becomes more efficient, more... Sample PDF
Chapter 7
Sangeeta Sharma
The concept of e-governance in the modern times refocuses on the fundamental role of government as the institution of transformation of society. To... Sample PDF
Ecology of E-Governance
Chapter 8
Nicolae Costake
“Digital government” (DG), “online government,” “e-government (eGvt),” and “e-governance (eG)” are widely used terms. They suggest the use of modern... Sample PDF
General Requirements for Digital Government
Chapter 9
Janet Toland, Fuatai Purcell, Sid Huff
All governments face difficulties in trying to ensure the full participation of every citizen. The further a citizen is located from the centre of... Sample PDF
Digital Government in Remote Locations
Chapter 10
Seok-Hwi Song
Recently, digital government is a prevailing concept in public sectors around the world. Regarding digital governments’ contributions to the... Sample PDF
Digital Government in the USA
Chapter 11
Naim Kapucu
The Internet is at once a new communications medium and a new locus for social organization on a global basis. A digital government will allow... Sample PDF
Ethics of Digital Government
Chapter 12
Jeffrey Roy
The objectives of this chapter are threefold: first, to first provide a conceptual framework for understanding e-government as a set of four... Sample PDF
E-Governement, Democratic Governance and Integrative Prospects for Developing Countries: The Case for a Globally Federated Architecture
Chapter 13
Jeffrey W. Seifert, Harold C. Relyea
The United States is frequently ranked among the most advanced e-government countries in the world (Accenture, 2004; United Nations, 2003; West... Sample PDF
E-Government Act of 2002 in the United States
Chapter 14
Jo-An Christiansen
This article will introduce the concept of e-government, provide a model and background, and discuss emerging issues. Canadian examples will be... Sample PDF
E-Government and Political Communication in the North American Context
Chapter 15
E-Government in the UK  (pages 172-178)
John Hudson
Like many of its western counterparts, the United Kingdom (UK) government has a long history of using IT in the administration and delivery of... Sample PDF
E-Government in the UK
Chapter 16
Jean-Loup Chappelet
This short article gives an overview of e-government in Switzerland about 10 years after its introduction at the municipal, cantonal and federal... Sample PDF
E-Government Issues in Switzerland
Chapter 17
Donald F. Norris
In this paper, I examine the delivery of electronic democracy (e-democracy) by U.S. local governments through their e-government activities. In... Sample PDF
Electronic Democracy at the American Grassroots
Chapter 18
Luis F. Luna-Reyes, J. Ramon Gil-Garcia, Cinthia Betiny Cruz
After six years of challenges and learning pushing forward the e-Government agenda in Mexico, the Presidential succession brought an opportunity for... Sample PDF
E-Mexico: Collaborative Structures in Mexican Public Administration
Chapter 19
Martin Hughes, Murray Scott, Willie Golden
Competitive pressures and improvements in information technology constantly force organisations to re-evaluate their business strategies (Porter... Sample PDF
Business Process Redesign in Implementing E-Governement in Ireland
Chapter 20
M. Halid Kuscu, Ibrahim Kushchu, Betty Yu
This chapter introduces the mobile government concept and creates a context for discussing various applications, services, and the relevant... Sample PDF
Introducing Mobile Government
Chapter 21
Mete Yildiz
This chapter presents the current state and future prospects of, and policy issues related to the mobile (m-) government in Turkey at both national... Sample PDF
The State of Mobile Government in Turkey: Overview, Policy Issues, and Future Prospects
Chapter 22
Paul Moore Olmstead, Gertraud Peinel, Dirk Tilsner, Witold Abramowicz, Andrzej Bassara, Agata Filipowska, Marek Wisniewski, Pawel Zebrowski
This chapter introduces the USE-ME.GOV project that supports and encourages the authorities with the access to new e-government services at any time... Sample PDF
Usability Driven Open Platform for Mobile Government (USE-ME.GOV)
Chapter 23
Herwig Ostermann, Roland Staudinger
Regarded from a historical perspective, the appearance of corruption is not a new phenomenon at all. It can be traced back to the ancient... Sample PDF
Corruption, Transparency, and E-Government
Chapter 24
Cyber Attacks  (pages 283-290)
Neil C. Rowe
Information systems (computers and networks) are increasingly the targets of attacks ranging from vandalism to serious crimes (Richardson, 2003).... Sample PDF
Cyber Attacks
Chapter 25
Aki-Mauri Huhtinen
Information warfare (IW) has recently become of increasing importance to the military, the intelligence community, and the business world. The... Sample PDF
Different Types of Information Warfare
Chapter 26
Melinda E. Chen, Charles K. Davis
The U.S. government is making strides to provide electronic access to government agencies and services. A variety of issues are involved when... Sample PDF
Current Approaches to Federal E-Government
Chapter 27
Kyle B. Murray, Cory A. Habulin
This chapter introduces a community facilitation model for e-government. The central tenet of this approach is the empowerment of a segment of the... Sample PDF
A Community Facilitation Model for E-Government: A Case Study in Monitoring Water Quality
Chapter 28
Lucas Walsh
The following article provides an introductory overview of Extensible Markup Language (XML) and how it may be applied to certain processes of... Sample PDF
The Application of Single-Source Publishing to E-Government
Chapter 29
Genie N.L. Stowers
Electronic commerce, or e-commerce, is simply business that is conducted over the Internet. Government e-commerce applications are those e-commerce... Sample PDF
Applications of E-Commerce in Government
Chapter 30
Yao Yongling, Wang Junsong
Geographical information system (GIS) is one kind of information system that handles spatial data. It is difficult to give one definitive definition... Sample PDF
Applications of Geographical Information System in E-Government
Chapter 31
Seung-Yong Rho
This chapter evaluates the current status of digital deliberation in the local governments of Seoul Metropolitan area in Korea. In order to do that... Sample PDF
An Evaluation of Digital Deliberative Democracy in Local Governement
Chapter 32
Francesco Amoretti
Electronic democracy refers to the use of information technology (IT) to expedite or transform the idea and practice of democracy. (Street, 2001, p.... Sample PDF
Benchmarking Electonic Democracy
Chapter 33
Tan Yigitcanlar, Scott Baum
Increasingly, almost everything we do in our daily lives is being influenced by information and communications technologies (ICTs) including the... Sample PDF
Benchmarking Local E-Government
Chapter 34
Laurence Monnoyer-Smith
Within the frame of the deliberative democratic theory, development of information and communication technology (ICT) has been proposed as a... Sample PDF
Citizen's Deliberation on the Internet: An Exploratory Study
Chapter 35
Nada K. Kakabadse, Andrew Kakabadse, Alexander Kouzmin
In 1819, Benjamin Constant gave a speech at the Athenee Royal in Paris on how conceptions of liberty changed from the time of the Athenian polis to... Sample PDF
The Civic within the Democratic Project in the Digital Era
Chapter 36
Jane Moon
There has been an explosion in the number of different types of portals in the last decade, and at the same time there has been a lot of confusion... Sample PDF
Assisting Users Seeking Medical Information through Government Portals
Chapter 37
R. Eric Petersen, Jeffrey W. Seifert
Continuity of operations (COOP) planning, sometimes referred to as disaster recovery planning, business continuity planning, or business resumption... Sample PDF
Continuity of Operations Planning and E-Government
Chapter 38
Lindsay Redlich, Peter Gersekowski, Michael Middleton Middleton
Spatial information management (SIM), which includes utilization of geographical information systems (GIS), is used in a wide variety of information... Sample PDF
Natural Resource Information Management at State GovernmentLevel
Chapter 39
Fjodor Ruzic
E-Business, as well as all of the active participants in the digital economy environment, raises a host of new legal issues that must cope with the... Sample PDF
Electronic Signature: The Core Legislation Category in Digital Economy
Chapter 40
Leo Tan Wee Hin, R. Subramaniam
Governments are a strategic necessity, as they provide the overarching administrative machinery to ensure that national (and citizens’) needs are... Sample PDF
Virtual Government in Singapore
Chapter 41
Auli Keskinen, Tuomo Kuosa
The present knowledge era needs new democratic practices. The use of information and communications technology (ICT) has been considered the... Sample PDF
Foundation for Citizen-Oriented E-Governance Models
Chapter 42
Teledemocracy  (pages 489-496)
Ted Becker
Up until very recent times in Western political philosophy, theory, science, and discourse, the words predominantly used to describe the democratic... Sample PDF
Chapter 43
Wayne Huang, Yinging Chen, K. L. Wang
This article intends to review important research issues in e-government and aims to shed light on future studies on e-government in a global... Sample PDF
E-Government Development and Implementation
Chapter 44
Richard Knepper, Yu-Che Chen
Effective implementation of digital government requires a well-articulated and sound strategy. Having a sound strategy is considered as the first... Sample PDF
Digital Government Development
Chapter 45
Janet Kaaya
In recent years, a number of authors have reported studies on the emergence and development of digital government or e-government using various... Sample PDF
Development Stages of Digital Government
Chapter 46
Michael Shumanov, Michael Ewing
While the managerial rationale for adopting customer relationship management (CRM) has been fairly well articulated in the literature, research on... Sample PDF
Developing a Global CRM Strategy
Chapter 47
Mohamed Ally
As the world becomes mobile, the ability to access information on demand will give individuals a competitive advantage and make them more productive... Sample PDF
Design of Government Information for Access by Wireless Mobile Technology
Chapter 48
Klas Roggenkamp
This chapter looks at mobility and the term government to describe in?uencing factors for the process of designing mobile government. A detailed... Sample PDF
"It's the Mobility, Stupid": Designing Mobile Government
Chapter 49
Alexandros Kaliontzoglou, Basilis Meneklis, Despina Polemi, Christos Douligeris
E-government has the main goal of simplifying governmental processes and the interaction between citizens and state organizations. It therefore has... Sample PDF
A Formalized Design Method for Building E-Government Architechtures
Chapter 50
Luis Antonio Joia
Electronic government has proven a watershed in the domain of public administration, despite being difficult to pin down precisely. Indeed, the... Sample PDF
A Heuristic Model to Implement Government-to-Government Projects
Chapter 51
Ulrike Peter
The accessible design of e-government ensures that these offers can also be used by people with disabilities (accessibility). Moreover, experience... Sample PDF
Accessible E-Government through Universal Design
Chapter 52
Chris Jarvis, John Kupiec
This chapter highlights the importance that the Environment Agency places on the provision of information and the key part it plays in achieving... Sample PDF
Accessing Public Sector Environmental Data and Information: Development and Demonstration of a National Portal
Chapter 53
Sagren Moodley
The post-apartheid South African government has placed ICTs at the centre of the national agenda for social and economic development (Mbeki, 1996... Sample PDF
Deconstructing the South African Government's ICT for Development Discourse
Chapter 54
Mohammed Jabed Sarwar
Numerous factors, like political stability, physical infrastructure, basic healthcare, and so forth influence the extent and speed of social and... Sample PDF
E-Development in Bangladesh
Chapter 55
Anette Hallin, Kristina Lundevall
This chapter presents the mCity Project, a project owned by the City of Stockholm, aiming at creating user-friendly mobile services in collaboration... Sample PDF
mCity: User Focused Development of Mobile Services Within the City of Stockholm
Chapter 56
Jing Zhang, Bing Han, Zhuopeng Deng, Jie Liu
The chapter assesses and cognizes the development of urban e-government in China from two main aspects: functionality and complexity. To... Sample PDF
The Development of Urban E-Governement in China
Chapter 57
Deborah L. Wheeler
Making the choice to be an Internet society is not a process governed simply by a state’s attitudes towards computers and the data that flows... Sample PDF
Digital Governance and Democratization in the Arab World
Chapter 58
Francesco Amoretti
Up to 1980, development, which had been defined as nationally managed economic growth, was redefined as “successful participation in the world... Sample PDF
Digital International Governance
Chapter 59
Pippa Norris, John Curtice
This study focuses on the capacity of the Internet for strengthening political activism. The first part summarizes debates about these issues in the... Sample PDF
If You Build a Political Web Site, Will They Come?
Chapter 60
Kevin K.W. Ho
This case describes the development of information technology (IT) and electronic government (e-Government) projects of the Hong Kong Special... Sample PDF
The E-Government Development, IT Strategies, and Portals of the Hong Kong SAR Government
Chapter 61
Asbjørn Folstad, John Krogstie, Lars Risan, Ingunn Moser
User involvement in E-Government projects is presented and discussed. Different methods and practices are analyzed in relation to a differentiation... Sample PDF
User Involvement in E-Government Development Projects
Chapter 62
Claudia G. Green, Suzanne K. Murrmann
Following the events of September 11, 2001 (9-11), the Civic Alliance to Rebuild Downtown New York established a forum for the purposes of gathering... Sample PDF
An Opportunity for E-Democracy in Rebuilding Lower Manhattan
Chapter 63
Lucas Walsh
This article examines some of the challenges faced by local government during the development and implementation of a relatively new area of... Sample PDF
A Case Study of Public Servants Engaged in E-Consultation in Australia
Chapter 64
Ye-Sho Chen, Guoqing Chen, Soushan Wu
The third industrial revolution, combining Internet technology with globalization, produces an increasingly complicated e-business environment. It... Sample PDF
A Simonian Approach to E-Business Research: A Study in Netchising
Chapter 65
Roberto Evaristo, Beomsoo Kim
The business of government can be streamlined by offering interactive services for the public and placing procurement mechanisms and relationships... Sample PDF
A Strategic Framework for a G2G E-Government Excellence Center
Chapter 66
A. Kozlenkov, G. Spanoudakis, A. Zisman, V. Fasoulas, F. Sanchez
Service discovery has been recognized as an important aspect in the development of service-centric systems, i.e., software systems which deploy Web... Sample PDF
Architecture-Driven Service Discovery for Service Centric Systems
Chapter 67
Ed Downey
E-government implementation requires public administrators to respond to stakeholder value. While there are many concepts of value in the field of... Sample PDF
A Conceptual Framework for Considering the Value of E-Government
Chapter 68
Barbara-Chiara Ubaldi
While in theory, the benefits of e-government are numerous, global experience to date indicates that in reality they remain much more elusive. Given... Sample PDF
E-Government Development in the Caribbean
Chapter 69
Murray E. Jennex, Olayele Adelakun
This chapter looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B... Sample PDF
B2B E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies
Chapter 70
Mark Xu, Ravni Rohatgi, Yanqing Duan
The lack of anticipated engagement in e-business by Small and Medium sized Enterprises (SMEs) is a rising concern to the UK government and service... Sample PDF
E-Business Adoption in SMEs: Some Preliminary Findings from Electronic Components Industry
Chapter 71
Marijn Janssen, George Kuk
Whilst the concept of business model has become popular in the networked economy, unexplored is whether it is equally applicable to e-government... Sample PDF
E-Government Business Models for Public Service Networks
Chapter 72
Rimantas Gatautis
In December of 2002, the Lithuanian government approved the concept of e-government. The objective of the e-government concept is to develop... Sample PDF
E-Government in Transition Economics
Chapter 73
Jan Vom Brocke
Service-oriented architectures offer promising means to flexibly organize business processes. At the same time, new challenges for management arise... Sample PDF
Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes
Chapter 74
Pauline O. Chin, George A. Brown, Qing Hu
Developing information technology (IT) governance structures within an organization has always been challenging. This is particularly the case in... Sample PDF
The Impact of Mergers & Acquisitions on IT Governance Structures: A Case Study
Chapter 75
Jörg Becker, Lars Algermissen, Patrick Delfmann, Björn Niehaves
For the last couple of years public administrations increasingly face a modernization and performance gap which they try to close by reorganizing... Sample PDF
Configurable Reference Process Models for Public Administration
Chapter 76
Ruan Chuanshen
E-government has become a part of our society gradually as a derivative of the current information society. To adapt to international affairs, the... Sample PDF
E-Government Construction and China's Administrative Litigation Act
Chapter 77
Warren Wylupski, David R. Champion, Zachary Grant
One of the emerging issues in the field of digital crime and digital forensics is corporate preparedness in dealing with attacks on computer network... Sample PDF
Incident Preparedness and Response: Developing a Security Policy
Chapter 78
Douglas Holmes
This chapter was prepared originally for the 2002 Task Force of the OECD Project on the Impact of E-Government and was updated in 2004 for inclusion... Sample PDF
Drop the "e": Marketing E-Government to Skeptical and Web-Weary Decision Makers
Chapter 79
Francesco Amoretti
The term “e-government” became part of the political vocabulary toward the end of the 1990s. Previously, with the onset of new technologies, it... Sample PDF
E-Government at Supranational Level in the European Union
Chapter 80
E-Government in Shanghai  (pages 1056-1063)
Youwen Chen, Rong Yan
Chinese e-government was launched at the beginning of 1990s. It is necessary to develop e-government not only for the appeal of information... Sample PDF
E-Government in Shanghai
Chapter 81
John Paynter, Maria Yin Ling Fung
Historically, information and services can only be obtained through narrow, one to one, phones, and agency-specific shop fronts (Caffrey, 1998).... Sample PDF
E-Service Provision by New Zealand Local Government
Chapter 82
Christian Wernberg-Tougaard, Patrice-Emmanuel Schmitz, Kristoffer Herning, John Gøtze
The use of free and open source software (F/OSS) in the public sector has been accelerating over the last ten years. The benefits seem to be... Sample PDF
Evaluating Open Source in Government: Methodological Considerations in Strategizing the Use of Open Source in the Public Sector
Chapter 83
Franklin S. Reeder, Susan M. Pandy
Historically, and some would argue quite properly, most major information technology investments have been considered and allocated in the context... Sample PDF
Identifying Effective Funding Models for E-Government
Chapter 84
Stuart J. Barnes, Richard Vidgen
As government organizations have begun increasingly to communicate and interact with citizens via the Web, providing services has demanded acute... Sample PDF
Interactive E-Government: Evaluating the Web Site of the UK Inland Revenue
Chapter 85
Udo Averweg, Siyabonga Manyanga
The availability of publicly accessible Internet networks and services are the first prerequisite in ensuring that all citizens and nations can... Sample PDF
ICT Considerations for a Municipality in South Africa
Chapter 86
Open Source in Government  (pages 1171-1176)
David Berry
Open source software (OSS) is computer software that has its underlying source code made available under a licence. This can allow developers and... Sample PDF
Open Source in Government
Chapter 87
Luke Ho, Anthony S. Atkins
In recent years, outsourcing deals have increased in number and the strategic importance of the decision-making process has correspondingly... Sample PDF
Outsourcing Decision-Making: A Review of Strategic Frameworksand Proposal of a Multi-Perspective Approach
Chapter 88
Meliha Handzic
The world is currently experiencing a period of major change. The emerging new world is variously referred to as the third wave, the information... Sample PDF
The Role of E-Government in Rebuilding Bosnia-Herzegovina
Chapter 89
Eugenio Capra, Chiara Francalanci, Clementina Marinoni
This chapter proposes a reference “soft” competence framework to support both the implementation of m-government actions and the management of... Sample PDF
Soft Success Factors for M-Government
Chapter 90
Electronic Voting Machine  (pages 1234-1239)
Paulo Roberto Santhias, Regis Cabral
Electronic voting, as well as Internet voting, is in the process of being incorporated into most democracies in the world. The literature on the... Sample PDF
Electronic Voting Machine
Chapter 91
Rick Gibson, Christopher Brown
The emergence of online markets and e-business was expected to revolutionize market structures, supply chains, and consumer behavior. The... Sample PDF
Electronic Voting as the Key to Ballot Reform
Chapter 92
Donald P. Moynihan
Many aspects of government have seen improvements in reliability, customer interface, speed, and cost as a result of digital innovations. In some... Sample PDF
E-Voting in the United States
Chapter 93
Danilo Bruschi, Andrea Lanzi, Igor Nai Fovino
E-polling systems are a fundamental component of any E-democracy system as they represent the most appropriate tool for fostering citizens... Sample PDF
A Protocol for Anonymous and Accurate E-Polling
Chapter 94
Nico Voutsis, Frank Zimmermann
A protocol is proposed that would allow electronic voting over channels, which typically are regarded as insecure like short message service (SMS)... Sample PDF
Anonymous Code Lists for Secure Electronic Voting over Insecure Mobile Channels
Chapter 95
Murray Scott, Séamus Hill, Thomas Acton, Martin Hughes
Governments are using the Internet and e-commerce technologies to provide public services to their citizens (Watson & Mundy, 2001). In so doing... Sample PDF
Biometric Identities and E-Government Services
Chapter 96
Les Pang
Following technical strides in radio and radar in the 1930s and 1940s, the 1950s were a period of exploration for radio frequency identity (RFID)... Sample PDF
Radio Frequency IdentificationTechnology in Digital Government
Chapter 97
Katina Michael, Amelia Masters
The adoption of positioning technologies to supplement, complement and function as defense intelligence applications has become widely accepted... Sample PDF
The Advancement of Positioning Technologies in Defense Intelligence
Chapter 98
Jeffrey W. Seifert
A significant amount of attention appears to be focusing on how to better collect, analyze, and disseminate information. In doing so, technology is... Sample PDF
Data Mining and Homeland Security
Chapter 99
Ajith Abraham, Johnson Thomas
Computer security is defined as the protection of computing systems against threats to confidentiality, integrity and availability. An intrusion is... Sample PDF
Distributed Intrusion Detection Systems: A Computational Intelligence Approach
Chapter 100
Hans de Bruijn, Marieke Koopmans-van Berlo
In recent years, there has been a significant rise in “e-enforcement.” E-enforcement is the use of electronic tools in law enforcement. In this... Sample PDF
E-Enforcement in Digital Government
Chapter 101
Aikaterini Mitrokotsa, Christos Douligeris
The use of electronic technologies in government services has played a significant role in making citizens’ lives more convenient. Even though the... Sample PDF
E-Government and Denial of Service Attacks
Chapter 102
Michael Blakemore
The modern “risk society” does not necessarily focus on an increase in overall risk to citizens. It is more focused on trying to predict and reduce... Sample PDF
E-Government and the Risk Society
Chapter 103
Herbert Leitold, Reinhard Posch
Official procedures usually require that the citizen is unmistakably identified. This may be needed to ensure that the person approaching the... Sample PDF
Identification in E-Government
Chapter 104
Huayin Si, Chang-Tsun Li
Traditional government structures are sometimes regarded as overly bulky. However, with the rapid expansion of interconnected computer networks and... Sample PDF
Maintaining Information Security in E-Government through Steganology
Chapter 105
Larry Korba, Ronggong Song, George Yee
Managing privacy is important because organizations must meet legislative and organizational requirements. Some countries, such as the United States... Sample PDF
Privacy Rights Management: Implementation Scenarios
Chapter 106
Tassos Dimitriou, Dimitris Foteinakis
In this chapter we present a methodology for proving in Zero Knowledge the validity of selecting a subset of a set belonging to predefined family of... Sample PDF
Secure Multiparty/Multicandidate Electronic Elections
Chapter 107
Brian King, Yvo Desmedt
Today a significant amount of research has focused on trying to apply the advances in information technology to governmental services. One endeavor... Sample PDF
Securing an Electronic Legislature Using Threshold Signatures
Chapter 108
Akhilesh Bajaj, Sudha Ram
Recently, there has been increased interest in sharing digitized information between government agencies, with the goals of improving security... Sample PDF
A Comprehensive Framework Towards Information Sharing Between Government Agencies
Chapter 109
Walter Binder, Ion Constantinescu, Boi Faltings
Service composition is a major challenge in an open environment populated by large numbers of heterogeneous services. In such a setting, the... Sample PDF
A Flexible Directory Query Language for the Efficient Processing of Service Composition Queries
Chapter 110
Nancy Wiegand, Isabel F. Cruz, Naijun Zhou, William Sunna
This paper describes a Web-based query system for semantically heterogeneous government-produced data. Geospatial Web-based information systems and... Sample PDF
A Web Query System for Heterogeneous Government Data
Chapter 111
Dilip Kumar Sharma, Ashwani Kumar Upadhyay
This article analyzes the diffusion of a Web technology named AJAX in facilitating e-government architecture and enhancing its potential by... Sample PDF
AJAX in Development of Web-Based Architecture for Implementation of E-Governance
Chapter 112
Marga Groothuis
Electronic government is developing throughout Europe. Increasingly, central, regional, and local governments use ICT applications to perform their... Sample PDF
Applying ICTs in Juridicial Decision Making by Government Agencies
Chapter 113
Donald P. Moynihan
If part of the promise of digital government is to enable citizens and businesses to enjoy greater convenience in their interaction with government... Sample PDF
Citizen Participation and Digital Town Hall Meeting
Chapter 114
Kate Alport, Clement Macintyre
This article explores whether information and communication technologies (ICTs) are being used to their full capacity by government agencies in... Sample PDF
Citizens to Netizens: Grass-Roots Driven Democracy and E-Democracy in South America
Chapter 115
John O’Looney
In the first decade of the 21st century, citizenship is increasingly channeled into and organized through digital communications and experiences... Sample PDF
Simulation Technologies for Enhancing Citizen Participation
Chapter 116
Mary Francoli
During the last decade, the public policies of many countries have emphasized the need for greater citizen participation in decision-making, and... Sample PDF
E-Participation and Canadian Parliamentarians
Chapter 117
Gustavo A. Gimenez-Lugo, Cesar Augusto Tacla, Jomi Fred Hubner, Andrea B. Wozniak-Gimenez
One of the main reasons for lower levels of participation in the political arena by the common citizen is the apprehended distance from actions such... Sample PDF
Intelligent Citizenship Assistants for Distributed Governance
Chapter 118
Mark K. Krysiak, Carla Tucker, David Spitzer, Kevin Holland
This essay is a careful examination of the effect of leveraging and integrating the power of the Internet as a tool in the total procurement process... Sample PDF
E-Procurement: State Government Learns from the Private Sector
Chapter 119
E-Planning  (pages 1584-1590)
Carlos Nunes Silva
E-planning is the e-government concept applied to urban and regional planning. It is the widespread use of information and communication... Sample PDF
Chapter 120
Kevin Esterling, David M.J. Lazer, Michael A. Neblo
To date, research on e-government has devoted relatively little attention to how legislators use the Internet to enhance the representative... Sample PDF
Home (Page) Style: Determinates of the Quality of the House Members' Web Sites
Chapter 121
Alan J. Rosenblatt
Advocacy campaigns are considered by many to be the second cornerstone of a pluralistic, democratic society. While many may focus on the first... Sample PDF
Integrated Online and Offline Advocacy Campaign Strategy
Chapter 122
Wing Lam
Through e-government, an increasing number of nations are making major commitments to modernize and reform government in an effort to achieve... Sample PDF
Information Systems Integration in E-Government
Chapter 123
Lisa Hill, Kate Alport
This article examines the potential for e-technologies to address the problem of political exclusion among some currently excluded groups of voters... Sample PDF
Reconnecting Australia's Politically Excluded: Electronic Pathways to Electoral Inclusion
Chapter 124
Panagiotis Germanakos, George Samaras, Eleni Christodoulou
During the last decade, users have become accustomed to new means of service delivery in the private sector. Nowadays, users expect the same level... Sample PDF
Multi-Channel Delivery of E-Services in the Light of M-Government Challenge
Chapter 125
Ben Coaker, Candace Deans
The purpose of this chapter is to provide guidelines for city governments considering implementing large-scale wireless networks to provide Internet... Sample PDF
An Evaluation of U.S. City Government Wireless Networks for Mobile Internet Access
Chapter 126
Hakikur Rahman
Information and communications technologies (ICTs) are playing an increasingly vital role in the daily lives of all communities by revolutionizing... Sample PDF
Role of ICT in Establishing E-Government System for Disadvantaged Communities
Chapter 127
Morten Falch, Anders Henten
A substantial part of the economic growth that has taken place within the past 2 decades is related to information and communication technology... Sample PDF
ICT as an Example of Industrial Policy in EU
Chapter 128
Christiaan Holland, Frank Bongers, Rens Vandeberg, Wouter Keller, Robbin te Velde
In this chapter we describe research we have conducted on measuring e-government in the Netherlands. This research was commissioned by the Ministry... Sample PDF
Measuring and Evaluating E-Government: Building Blocks and Recommendations for a Standardized Measuring Tool
Chapter 129
Peter J. Smith
This article examines the impact of information and communications technologies (ICTs) on electronic democracy at the local government level. It... Sample PDF
E-Democracy and Local Government - Dashed Expectations
Chapter 130
Tan Yigitcanlar, Scott Baum
Many governments world wide are attempting to increase accountability, transparency, and the quality of services by adopting information and... Sample PDF
E-Government and the Digital Divide
Chapter 131
Rodrigo Sandoval Almazan, J. Ramón Gil-Garcia
Electronic government has become a powerful administrative tool for governments around the world (Dawes & Pardo, 2002; Fountain, 2001; UN & ASPA... Sample PDF
E-Government Portals in Mexico
Chapter 132
Courts on the Web in Russia  (pages 1735-1741)
Alexei Trochev
When the Internet reached Russia in the mid-1990s, Russian judicial chiefs actively embraced the idea of having a solid presence of national... Sample PDF
Courts on the Web in Russia
Chapter 133
Penelope Markellou, Angeliki Panayiotaki, Athanasios Tsakalidis
As the Web is growing exponentially, the way of provision governmental information and services has been changed by the newly supplied technological... Sample PDF
Level-Based Development of E-Government Services
Chapter 134
Thomas Mullner, Dominik Grimm
E-government forms an essential part of the tendency toward administrative modernization as it embraces the optimization of intra-authority... Sample PDF
Application for Comprehensive E-Government
Chapter 135
Luiz Antonio Joia
Electronic government has proven a watershed in the domain of public administration, despite being difficult to pin down precisely. Indeed, the... Sample PDF
Building Government-to-Government Enterprises
Chapter 136
A. Kaliontzoglou, T. Karantjias, D. Polemi
Research into initiatives worldwide shows that although some of the legal and organizational barriers for the adoption of new technologies in... Sample PDF
Building Innovative, Secure, and Interoperable E-Government Services
Chapter 137
Ryad Titah, Henri Barki
Despite increased research interest on e-government, the field currently lacks sound theoretical frameworks that can be useful in addressing two key... Sample PDF
E-Government Adoption and Acceptance: A Literature Review
Chapter 138
George Lepouras, Costas Vassilakis
Reusability in the everyday life is the capacity of using existing objects or even concepts again in the same or other contexts. When applied to... Sample PDF
Reusability in Governmental Electronic Services
Chapter 139
Peter M. Shane
The current flush of worldwide interest in digital government coincides with considerable anxiety, even discontent, with the performance of... Sample PDF
Digital Government and Democratic Legitimacy
Chapter 140
Chee-Wee Lim, Eric T.K. Tan, Shan-Ling Pan
As e-government becomes increasingly pervasive in modern public administrative management, its influence on organizations and individuals has become... Sample PDF
E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management
Chapter 141
Frank Robben, Peter Maes, Emmanuel Quintin
The Belgian social security consists on the one hand of three insurance systems (workers, self-employed workers, and civil servants), that cover a... Sample PDF
E-Government Program of the Belgian Social Security
Chapter 142
Stephen M. Mutula, Justus Wamukoya
Governments in East and Southern Africa, like their counterparts in developing and developed world, are under increasing pressure from donor... Sample PDF
E-Government Readiness in East and Southern Africa
Chapter 143
K. M. Baharul Islam
The United Nations Economic Commission for Africa (ECA) launched the African Information Society Initiative (AISI) in May 1996, which serves as a... Sample PDF
E-Government Strategies for Poverty Reduction in Africa
Chapter 144
Leo Tan Wee Hin, R. Subramaniam
The insertion of an e-government in the public administration infrastructure of Singapore has spawned a bureaucratic renaissance with wide-ranging... Sample PDF
E-Government: Implementation Policies and Best Practices from Singapore
Chapter 145
Yining Chen, H. M. Chen, Russell K.H. Ching, Wayne W. Huang
Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology... Sample PDF
Electronic Government Implementation: A Comparison between Developed and Developing Countries
Chapter 146
Antonio Mana, Mariemma Yague, Stamatis Karnouskos, Habtamu Abie
Within the process of globalization and the permeation of all areas of life by technology, electronic government (e-government) is becoming a... Sample PDF
Information Use-Control in E-Government Applications
Chapter 147
Hsiang-Jui Kung, Hui-Lien Tung, Thomas Case
The State Technology Agency (STA) is accountable for delivering e-government services for a state in the United States. One of its major... Sample PDF
Managing E-Government Application Evolution: A State Government Case
Chapter 148
Princely Ifinedo
The use of information communication technologies (ICT) in governance is growing rapidly in many parts of the world. Developing countries in Africa... Sample PDF
Moving Towards E-Government in a Developing Society: Glimpses of the Problems, Progress, and Prospects in Nigeria
Chapter 149
C. James Huang
The Internet has emerged as one of the most prevalent forms of communication. The gathering and sharing of electronic information are becoming... Sample PDF
Accessibility of E-Government Web Sites
Chapter 150
Philip Leith
Public information presumes that the information is somehow public and, presumably, that this can be utilized by members of the public.... Sample PDF
Access to and Use of Publicly Available Information
Chapter 151
Howie Macumber, Bing Cheung
This chapter examines work conducted by Public Works and Government Services Canada, a department of the Government of Canada (GoC), to assess the... Sample PDF
A Secure Wireless Data Access Service for the Government of Canada
Chapter 152
Sangmi Chai, T. C. Herath, I. Park, H. R. Rao
The potential success of e-government depends on its citizens adopting online services and the security of those services. However, despite the... Sample PDF
Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective
Chapter 153
Alison Radl, Yu-Che Chen
As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close... Sample PDF
Computer Security in Electronic Government: A State-Local Education Information System
Chapter 154
Andrea Servida
The Information Society is increasingly dependent on largely distributed systems and infrastructures for life-critical and business-critical... Sample PDF
Trust and Security in Ambient Intelligence: A Research Agenda for Europe
Chapter 155
Penny A. Jennett, Eldon R. Smith, Mamoru Watanabe, Sharlene Stayberg
Canada spans 9,976,140 square kilometers and has an approximate population of 32 million people (Statistics Canada, 2001). More than 90% of Canada’s... Sample PDF
Adopting and Implementing Telehealth in Canada
Chapter 156
Janet Kaaya
New developments in information and communication technologies (ICTs) over the past few decades, especially the establishment of the World Wide Web... Sample PDF
African Regional Case of E-Government
Chapter 157
Donna Evans, David C. Yen
Citizens routinely use technology to increase the efficiency of their transactions in every area of their lives. It is, therefore, logical that... Sample PDF
American E-Government Service Sectors and Applications
Chapter 158
Yu Chung William Wang, Michael S.H. Heng
Many Small and Medium Enterprises (SMEs) have been under pressures from large firms to implement Business-to-Business e-commerce (B2B e-commerce)... Sample PDF
Bridging B2B E-Commerce Gaps for Taiwanese SMEs: Issues of Government Support and Policies
Chapter 159
Ramanathan Somasundaram
In this chapter, the concept of e-government procurement (e-GP), as it is being implemented in India, is explained. Furthermore, a set of six... Sample PDF
Challenges in Implementation of E-Procurement in the Indian Government
Chapter 160
James Piecowye
Ranked 26th worldwide and second in the Middle East for its e-government initiative, the United Arab Emirates (UAE), and Dubai, in particular, is an... Sample PDF
The Dubai E-Government Project
Chapter 161
Xiudian Dai
As a relatively new feature of the digital revolution in the Association of Southeast Asian Nations (ASEAN), e-ASEAN was initiated by the ASEAN... Sample PDF
e-ASEAN and Regional Integration in South East Asia
Chapter 162
Xuetao Guo, Jie Lu
Electronic government (e-government) breaks down the barrier of distance and time, and offers the potential for government to better deliver its... Sample PDF
Effectiveness of E-Government Online Services in Australia
Chapter 163
Kevin O’Toole
Local government in Australia is under pressure to modernize its structures in the new public management environment, as well as respond to... Sample PDF
E-Governance in Australian Local Government: Spinning a Web Around Community
Chapter 164
Jyoti Choudrie, Vishanth Weerrakody
This article examines how horizontal integration between the various departments of a local authority in the United Kingdom (UK) occurs. Following... Sample PDF
Horizontal Process Integration in E-Government: The Perspective of a UK Local Authority
Chapter 165
Vishanth Weerakkody, Marijn Janssen, Kristian Hjort-Madsen
Traditionally, government agencies are organized vertically around functional structures and there are almost no processes spanning departments and... Sample PDF
Integration and Enterprise Architecture Challenges in E-Government: A European Perspective
Chapter 166
Sadaya Kubo, Tatsumi Shimada
This paper explains the actual state of digital readiness of the local governments in Japan, and describes the stages of achievement in... Sample PDF
Local E-Governement in Japan: IT Utilization Status and Directions
Chapter 167
Francesca Andreescu
Underpinning £136 billion of economic activity in the United Kingdom, Britain’s National Mapping Agency is a commercialising public sector... Sample PDF
Organisational Challenges of Implementing E-Business in the Public Services: The Case of Britain's National Mapping Agency
Chapter 168
Matthew W. Guah
The public sector accounts for a greater proportion of United Kingdom’s information technology (IT) spending, but cutting edge success stories in... Sample PDF
Web Services in Government Policy: Case Study from UK NationalHealth Service
Chapter 169
Yuko Kaneko
According to the report submitted by the Evaluation Committee of Experts, Government ICT Strategy Headquarters in December 2005 (ECE, 2005), Japan... Sample PDF
Mechanism of E-Government Undertaking in Japan
Chapter 170
Paula Tiihonen
The Standing Committee for the Future in the Finnish Parliament has a motto: It is the duty of parliament to observe the changing world, analyse it... Sample PDF
Parliament and E-Governance in Finland
Chapter 171
Carmine Scavo
San Carlos, California ( claims to have developed one of the earliest local government Web sites in the world, posted on May... Sample PDF
Development and Use of the World Wide Web by U.S. Local Governments
Chapter 172
Tagelsir Mohamed Gasmelseid
The recent technological developments have led to the emergence of a wide range of operational scenarios and significantly affected the formulation... Sample PDF
A Multiagent Service-oriented Modeling of E-Government Initiatives
Chapter 173
Yuan-Chu Hwang, Soe-Tsyr Yuan
Most of the existing mobile services were designed based on the client/server architecture. Those mobile services neither paid much attention to... Sample PDF
A Roadmap for Ambient E-Service: Applications and Embracing Model
Chapter 174
Jeffrey Gortmaker, Marijn Janssen
In response to the demand for better service provisioning, governments from all over the world are looking for technologies to automate their... Sample PDF
Automating Governmental Cross-Agency Processes Using Web Service Orchestration: A Gap Analysis
Chapter 175
Andreas Mitrakas
Secure eGovernment aims at supporting public administration in delivering enhanced public services. In eGovernment electronic signatures and... Sample PDF
Certificate Management Interoperability for E-Government Applications
Chapter 176
Jeffrey Gortmaker, Marijn Janssen, Rene W. Wagenaar
A big challenge for governments all over the world is to deliver secure, reliable, transparent and accountable services to their citizens and... Sample PDF
Requirements on Cross-Agency Processes in E-Government: The Need for Reference Model
Chapter 177
Sherif Kamel, Ahmed Ghoneim, Sherine Ghoneim
Information and communication technology with a focus on the digital economy and the implications of the development of electronic commerce is... Sample PDF
The Impact of the Role of the Government of Egypt on Electronic Commerce Development and Growth
Chapter 178
Ibrahim Kushchu, Seda Arat, Chet Borucki
Adoption of mobile technologies by government organizations not only bene?ts the parties who use these services, but also has positive impact on the... Sample PDF
The Impact of M-Government on Organisations: A Mobility Response Model
Chapter 179
Salvador Parrado
The text analyses the strategy of OECD countries in order to introduce the needed skills for launching e-government services at the national level.... Sample PDF
Skills for Electronic Service Delivery in Public Agencies
Chapter 180
Maria Chiara Pettenati, Elena Mugellini, Omar Abou Khaled
Seamless services provide citizens with what they need to know in a particular topic without having to know which government level or agencies they... Sample PDF
Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented Service Delivery
Chapter 181
Hannah Beardon
The digital divide has its roots in the political and power dynamics that underlie all inequality. It follows, therefore, that the response from the... Sample PDF
ICTs, Empowerment, and Development: Articulating Grassroots Analysis Through Participatory Approaches
Chapter 182
Weihai Yu, Calton Pu
Next-generation applications based on Web services impose additional requirements on the use of coordination protocols with various optimizations... Sample PDF
A Dynamic Two-Phase Commit Protocol for Adaptive Composite Services
Chapter 183
W. Chan, S. C. Cheung, Karl R.P.H. Leung
Testing the correctness of services assures the functional quality of service-oriented applica-tions. A service-oriented application may bind... Sample PDF
A Metamorphic Testing Approach for Online Testing of Service-Oriented Software Applications
Chapter 184
Trevor R. Roycroft
Market economies rest on a foundation of the private ownership of resources. Certain resources, however, have been managed outside of the market... Sample PDF
E-Auctioning by The U. S. Federal Communications Commission
Chapter 185
Paula F. Saddler
Throughout the world, people are just as concerned about corruption as they are about unemployment, poverty, and physical security. Governments can... Sample PDF
Using Digital Hotlines in an Anti-Corruption Campaign
Chapter 186
Gertraud Peinel, Thomas Rose
This chapter reports on experiences gained in the sustainable implementation of mobile e-government services. Sustainable operations require... Sample PDF
Business Models for M-Government Services
Chapter 187
Simon Rogerson
The Information Society must be based on fundamental assumptions about information and human information rights, access, privacy, self-determination... Sample PDF
Aspects of Social Responsibility in the Information Society
Chapter 188
Kathleen S. Hartzel, Patrick E. Deegan
This chapter explores how individuals using different justice perspectives to evaluate the appropriateness of the USA PATRIOT Act will logically... Sample PDF
Balancing Individual Privacy Rights and Intelligence Needs: Procedural-Based vs. Distributive-Based Justice Perspectives on the PATRIOT Act
Chapter 189
Alexander Schellong
Citizen relationship management (CiRM) refers to a cluster of management practices, channel, and IT solutions that seek to use private sector... Sample PDF
Citizen Relationship Management
Chapter 190
Mila Gasco
As the new UNPAN E-Government Readiness Report (2004) stated, during the last years, governments worldwide have made rapid progress in embracing... Sample PDF
Civil Servants' Resistance towards E-Gopvernment Development
Chapter 191
Andrew O’ Baoill
The use of computers in the electoral process—to count punch-card ballots, or to maintain a register of voters—has been in place in many countries... Sample PDF
Social Critiques of Electronic Voting
Chapter 192
Liz Lee-Kelley, Ailsa Kolsaker
The central government in the UK is determined to employ new surveillance technology to combat the threat of terrorist activities. This chapter... Sample PDF
Electronic Surveillance for the Public Good
Chapter 193
Rose Melville
E-social policy is an important aspect of the information society development and e-governance agenda (Fitzpatrick, 2000, 2003; Loader, 1998). To... Sample PDF
E-Social Policy and E-Social Service Delivery
Chapter 194
George Yee, Larry Korba, Ronggong Song
The growth of the Internet has been accompanied by a proliferation of e-services, especially in the area of e-commerce (e.g.,, Sample PDF
Legislative Based for Personal Privacy Policy Specification
Chapter 195
Jeremy Millard
In 2005, the eUSER project undertook a questionnaire survey covering about 10,000 households in 10 European Union member states, the purpose of... Sample PDF
User Attitudes to E-Government Citizen Services in Europe
Chapter 196
Genie N.L. Stowers
This article examines the user help and service navigation features in government Web sites and compares them across levels of government. These... Sample PDF
User Help and Service Navigation Features in Government Web Sites
Chapter 197
Ganesh P. Sahu, M. P. Gupta
The study seeks to highlight the key variables affecting usage of e-government by internal users of Indian Central Excise. An e-government... Sample PDF
Users' Acceptance of E-Government: A Study of Indian Central Excise
Chapter 198
Roberto De Vivo, Marco Magnani
PEOPLE, one of the most important e-government projects in Italy, was created in 2002, when it was ranked first among almost 400 projects submitted... Sample PDF
Innovative Local E-Government through the PEOPLE Project
Chapter 199
Christopher G. Reddick
This study examines Ontario, Canada’s municipal e-government adoption. This paper specifically focuses on how e-government has increased... Sample PDF
Citizen-Initiated Contacts With Ontario Local E-Government: Administrator's Responses to Contacts
Chapter 200
Dag von Lubitz, Nilmini Wickramasinghe
Healthcare has yet to realize the true potential afforded by e-health. To date, technology-based healthcare operations are conducted chaotically, at... Sample PDF
Healthcare Network Centric Operations: The Confluence of E-Health and E-Governement
Chapter 201
Antti Syvajarvi, Jari Stenvall
Public healthcare is facing huge future challenges in order to deal with rising costs, growing demands of customers, information flow, demographic... Sample PDF
The Core Governmental Perspectives of E-Health
Chapter 202
Ioannis P. Chochliouros, Anastasia S. Spiliopoulou-Chochliourou
The digital, knowledge-based economy (European Commission, 2003a) has a strong impact on the life of all citizens at the global level. Under... Sample PDF
Exploiting Public Sector Information through Innovative E-Government Policies
Chapter 203
Vincent M.F. Homburg
In this article, organizational and policy aspects of two national clearing house concepts are compared and discussed. In social security, Belgium... Sample PDF
A Comparative Account of Joined-Up Government Initiatives in Dutch and Belgian Social Security
Chapter 204
Electronic Voting in Belgium  (pages 2749-2760)
Pascal Delwit, Jean-Benoit Pilet, Erol Kulahci
Does representative democracy imply that there is … representation? What does one mean by representation? Looked at very generally, it means that... Sample PDF
Electronic Voting in Belgium
Chapter 205
Tanya Candia, Paul Madsen
Today’s administrative and business environment calls for information sharing on an unprecedented scale, from government to business to citizen.... Sample PDF
Enabling Federated Identity for E-Government
Chapter 206
E-Rulemaking  (pages 2769-2775)
Cary Coglianese
Throughout the world, governments use regulation to combat monopoly power, protect consumers, and reduce health, safety, and environmental risks.... Sample PDF
Chapter 207
Gloria T. Lau, Kincho H. Law
The making of government regulations represents an important communication between the government and citizens. During the process of rulemaking... Sample PDF
A Prototype Study on Electronic Rulemaking
Chapter 208
Jaymeen R. Shah, Garry L. White, James R. Cook
Privacy laws for the Internet are difficult to develop and implement domestically and internationally. A clear problem is how such laws are limited... Sample PDF
Privacy Protection Overseas as Perceived by USA-Based IT Professionals
Chapter 209
Christian Hunold
According to the European Commission (2003), increased networking of local, regional, and national administrations across the European Union (EU) is... Sample PDF
The European Commission's E-Government Initiatives and Public Participation
Chapter 210
Efthimios Tambouris, Maria Wimmer
One-stop government refers to the integration of public services from a customer’s (citizen, business) point of view. One-stop government suggests... Sample PDF
Online One-Stop Government: A Single Point of Access to Public Services
Chapter 211
Marcella Corsi
This chapter describes our experience in establishing an Observatory for the measurement of the impact of e-government policies onto the efficiency... Sample PDF
Measuring E-Government in Italy
Chapter 212
Mila Gascó, Jeffrey Roy
E-government is entering its second decade as a widely-embraced agenda for public sector reform. There are often distinctions made between... Sample PDF
E-Government and Multi-Level Governance: A Comparative Examination of Catalonia, Spain, and Ontario, Canada
Chapter 213
Monika Henderson, Fergus Hogarth, Dianne Jeans
The term e-democracy has tended to be used interchangeably in the literature with e-governance or e-government, and these terms have been described... Sample PDF
E-Democracy Policy in Queensland
Chapter 214
Mark Holzer, Richard W. Schwester
Cynicism toward government is largely a function of trust and social capital (Berman 1997; Putnam 2000). The relationship between government and its... Sample PDF
Citizen Consultaions via Government Web Sites
Chapter 215
Hakikur Rahman
The information era refers to a period in this globalized world when economies, social dimensions, and demography are largely dominated and driven... Sample PDF
Community-Based Information Networking in Developing Countries
Chapter 216
Tony Carrizales, Marc Holzer, Seang-Tae Kim, Chan-Gon Kim
This article highlights the research findings of a digital governance survey conducted in the fall of 2005. The study replicates a 2003 survey of... Sample PDF
Digital Governance Worldwide: A Longitudinal Assessment of Municipal Web Sites
Chapter 217
Kwasi Boateng, Beatrice A. Boateng
The value of the Internet as a flexible tool for the posting and exchange of information is expressed in the potential it has for governance... Sample PDF
Open Source Community Portals for E-Government
Chapter 218
Valentina Mele
The contribution starts from assessing the reciprocal influence between organizational change and the adoption of information and communication... Sample PDF
Paradigm and Practice: The Innovative Organization to Deal with E-Government
Chapter 219
Simonida Simonovic
Various aspects of the Eastern European transition have been extensively researched over the past 15 years. Only recently, studies of... Sample PDF
Problems of Offline Government in E-Serbia
Chapter 220
Margherita Pagani, Chiara Pasinetti
This chapter examines the reasons why individuals would choose electronic self-service delivery methods over more traditional methods of service... Sample PDF
Technical and Functional Quality in the Development of T-Government Services
Chapter 221
Reggie Davidrajuh
This chapter talks about measuring true e-readiness of a third-world country. As a case study, e-readiness measurement is done on Sri Lanka. First... Sample PDF
Towards Measuring True E-Readiness of a Third-World Country: A Case Study on Sri Lanka
Chapter 222
Stuart Culbertson
E-government is, in many respects, a campaign to transform governments. For both officials inside government and the citizens and clients that these... Sample PDF
Transformed Government: Case Studies on the Impact of E-Government in Public Administration
Chapter 223
Peter V. Raven, Xiaoqing Huang, Ben B. Kim
The Internet has changed the way many companies do business, but has also tended to increase the disparity between firms in developed countries and... Sample PDF
E-Business in Developing Countries: A Comparison of China and India
Chapter 224
Luis V. Casaló, Carlos Flavián, Miguel Guinalíu
This chapter introduces the concept of m-government and its implications for both citizens and public institutions. Although m-government is... Sample PDF
M-Government Initiatives at the Local Level: The Case of Zaragoza
Chapter 225
G. P. Patil, R. Modarres Acharya, W. L. Myers, S. L. Rathbun
Geoinformatic surveillance for spatial and temporal hot-spot detection and prioritization is crucial in the 21st century. A hot spot may be any... Sample PDF
Hot-Spot Geoinformatics for Digital Governance
Chapter 226
Chris C. Demchak, Kurt D. Fenstermacher
This chapter explores the roles of names and name equivalents in social tracking and control, reviews the amount of privacy-sensitive databases... Sample PDF
Privacy-Sensitive Tracking of Behavior with Public Information Systems: Moving Beyond Names in a Globalizing Mass Society
Chapter 227
Euripidis Loukis
Most of the effort of e-government researchers and practitioners today is focused on G2C (government-to-citizen) and G2B (government-to-business)... Sample PDF
Electronic Government-to-Government Collaboration
Chapter 228
Tim Coltman, Sara Dolnicar
Most sectors of industry, commerce, and government have reported variation in the performance payoff from electronic customer relationship... Sample PDF
E-CRM and Managerial Discretion
Chapter 229
Yu-Che Chen
IT outsourcing has become an increasingly important strategy in meeting the demand for digital government services in many developed countries. In... Sample PDF
Managing IT Outsourcing for Digital Government
Chapter 230
Lech Janczewski, Victor Portougal
An Internet search (Google) on government + security clearances + policy indicates that at present, establishment of individual security clearances... Sample PDF
Managing Security Clearances within Government Institutions
Chapter 231
Vincent Homburg
In the literature on e-government, the focus is predominantly on the organization of the front office and on the interaction among governmental... Sample PDF
Managing Information Exchange in E-Government Initiatives
Chapter 232
Assion Lawson-Body, Glenn Miller, Thomas M. Saddler Jr.
The importance of electronic service delivery was recognized at the beginning of the emergence of the Internet (Huang & Hu, 2004); thereafter much... Sample PDF
Veteran Service Management and E-Government Service Delivery Performance
Chapter 233
R. B. Jain
There is a talk of e-governance all over the world. India has also not remained oblivious of these developments. E-governance implies a smoother... Sample PDF
Revamping the Administrative Structure and Processes in India for Online Diplomacy
Chapter 234
Chan-Gon Kim, Marc Holzer
The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What... Sample PDF
Public Administrators' Acceptance of the Practice of Digital Democracy: A Model Explaining the Utilization of Online Policy Forums in South Korea
Chapter 235
Marc Holzer, Tony Carrizales, Younhee Kim
The opportunities that arise from the practice of digital government continue to increase. Public managers responsible for adopting and implementing... Sample PDF
Digital Government Online Education for Public Managers
Chapter 236
Agustí Cerrillo i Martinez
Information in the hands of public administrations plays a fundamental role in developing democracies and carrying out daily tasks—not only the... Sample PDF
Accessing Administration's Information via Internet in Spain
Chapter 237
Christine V. Bullen, Thomas Abraham, Kevin Gallagher, Kate M. Kaiser, Judith Simon
The increasingly global sourcing of IT work and other socio-economic trends are prompting fundamental changes in the availability of IT skills... Sample PDF
Changing IT skills: The Impact of Sourcing Strategies on In-House Capability Requirements
Chapter 238
Michael Hafner, Barbara Weber, Ruth Breu, Andrea Nowak
Model Driven Architecture is an approach to increase the quality of complex software systems by creating high-level system models and automatically... Sample PDF
Model Driven Security for Inter-Organizational Workflows in E-Governent
Chapter 239
Jack S. Cook, Laura L. Cook
This chapter exposes professionals to laws dealing with data management. Both positive and negative aspects of legislation are highlighted. The... Sample PDF
Compliance with Data Management Laws
Chapter 240
Airi Salminen, Reija Nurmeksela, Antti Lehtinen, Virpi Lyytikainen, Olli Mustajarvi
The terms electronic government (e-government) and digital government are used to refer to the utilization of the Internet and other information and... Sample PDF
Content Production Strategies for E-Government
Chapter 241
Nikolaos Oikonomidis, Sergiu Tcaciuc, Christoph Ruland
This paper presents the research results on reliable enforcement of security policies for electronic services deployment in small and medium sized... Sample PDF
Deployment of E-Government Municipal Services: Enforcement of Security Policies
Chapter 242
Chee-Wee Tan, Shan L. Pan, Eric T.K. Lim
As e-government plays an increasingly dominant role in modern public administrative management, its pervasive influence on organizations and... Sample PDF
Managing Stakeholder Interests in E-Government Implementation: Lessons Learned from a Singapore E-Government Project
Chapter 243
O. K.B. Barima
Recent trends indicate drives by various governments to adopt electronic means to handle their affairs and also provide value to their citizens... Sample PDF
E-Government and the Construction Industry
Chapter 244
Janis L. Gogan, Arnold Kamis
The case examines the strategic positioning of BizE (disguised) an eCommerce start-up that serves small online businesses via an Internet portal.... Sample PDF
A Not Quite Bountiful Thanksgiving at BizE
Chapter 245
Harald Mahrer
Throughout the world, democratic countries, whether old, new, or in transition, are facing innovations in communications and information technology.... Sample PDF
Politicians as Patrons for E-Democracy? Closing the Gap Between Ideals and Realities
Chapter 246
Seung-Yong Rho
In the information age, simultaneous citizen-government interaction through information and communication technologies (ICTs) such as e-mails... Sample PDF
Digital Public Sphere: Rhetoric or Reality
Chapter 247
Elizabeth Buchanan, James Campbell
This chapter explores the growing threats to intellectual freedom through the loss of the information commons in the U.S. as a direct result of... Sample PDF
New Threats to Intellectual Freedom: The Loss of the Information Commons through Law and Technology in the US
Chapter 248
Jeffrey Roy
The objectives of this article are twofold: first, to examine the main conceptual dimensions of electronic government (e-government); and secondly... Sample PDF
Service, Security, Transparency & Trust: Government Online or Governance Renewal in Canada?
Chapter 249
Pippa Norris
The core issue for this study concerns less the social than the political consequences of the rise of knowledge societies; in particular, the... Sample PDF
The Impact of the Internet on Political Activism: Evidence from Europe
Chapter 250
Donald G. Lenihan
In this chapter, the author acknowledges that over the last few decades, information and communications technologies (ICTs) have progressed at a... Sample PDF
Realigning Governance: From E-Government to E-Democracy
Chapter 251
Monika Henderson, Fergus Hogarth, Dianne Jeans
E-democracy, defined in this chapter as “the use of information and communication technologies in democratic processes,” covers a range of methods... Sample PDF
Evaluation Framework for Assessing E-Democracy Policy
Chapter 252
Margherita Pagani
This chapter sets out to analyze the impact generated by the adoption of Digital Rights Management (DRM) processes on the typical Digital Media... Sample PDF
The Critical Role of Digital Rights Management Process
Chapter 253
Richard A. Spinello, Herman T. Tavani
This chapter presents some foundational concepts and issues in intellectual property. We begin by defining intellectual objects, which we contrast... Sample PDF
Intellectual Property Rights: From Theory to Practical Implementation
Chapter 254
Helmut Druke
The pressure of modernization does not stop at national boundaries—in this respect it is universal and secular. In some regions of the world the... Sample PDF
Best Practices in E-Government
Chapter 255
Christian Hunold, B. Guy Peter
Administrative discretion is both a strength and a weakness of contemporary political systems. Governments could not govern without the capacity to... Sample PDF
Bureaucratic Discretion and Deliberative Democracy
Chapter 256
Lyn Carson
Very little has been written about the crucial role of the moderator in public discussion forums or discursive communities. Group theory tends to... Sample PDF
E-Moderation in Public Discussion Forums
Chapter 257
Craig P. Orgeron
Too often, citizens view government as hopelessly ineffective and lacking in skill to deliver services in the same way that a bottom-line-focused... Sample PDF
Theory-Based Models of E-Government Adoption
Chapter 258
Barbara Roberts, Mark Toleman
An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is... Sample PDF
The Role Of Government in E-Business Adoption
Chapter 259
Ephrem Eyob
The purpose of this article is to survey the financial cost and benefit of e-government and the evaluation methods utilized in the implementation of... Sample PDF
Evaluating Methodologies of Financial Cost and Benefit Aspects of E-Government
Chapter 260
Chung-Shing Lee, Nicholas S. Vonortas
A viable business model in the digital economy must follow the fundamental economic principles and be able to capitalize on the disruptive... Sample PDF
Business Model Innovation in the Digital Economy
Chapter 261
Stephen B. Chau, Paul Tuner
Previous research has identified that small business faces additional barriers to e-commerce adoption compared with large business. More recently it... Sample PDF
An SME Experience of E-Commerce: Some Considerations for Policy Formulation in Australia
Chapter 262
Susana de Juana Espinosa
Nowadays, many public organizations rely on e-Government policies to seek modernization and efficiency, although they might not follow a true... Sample PDF
Empirical Study of the Municipalitites' Motivations for Adopting Online Presence
Chapter 263
Anthony H. Dekker, Bernard Colbert
Events of the past few years have shown how today’s modern technological society is critically dependent on critical infrastructure networks such as... Sample PDF
Network Robustness for Critical Infrastructure Networks
Chapter 264
Peter Kawalek, David Wastall
This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each... Sample PDF
Pursuing Radical Transformation in Information Age Government: Case Studies Using the SPRINT Methodology
Chapter 265
Åke Gronlund
This article assesses the maturity of the e-government (e-gov) field by examining the nature of 170 papers published at three major e-gov... Sample PDF
State of the Art in E-Gov Research: Surveying Conference Publications
Chapter 266
Nongkran Lertpittayapoom, Souren Paul
Following the emergence of the Internet, electronic negotiation has become an alternative to face-to-face negotiation. The current forms of... Sample PDF
Exploring the Roles of Intermediaries in Collective Memory-Supported Electronic Negotiation: A Theoretical Framework
Chapter 267
Lawrence Pratchett, Melvin Wingfield, Rabia Karakaya Polat
This report from the field analyzes the extent to which local authorities in England and Wales have responded to the e-democracy agenda by examining... Sample PDF
Local Democracy Online: An Analysis of Local Government Web Sites in England and Wales
Chapter 268
Zlatko J. Kovacic
This paper reports research results on the relationship between e-government readiness and its components and the level of democracy, corruption... Sample PDF
A Brave New E-World? An Exploratory Analysis of Worldwide E-Government Readiness, Level of Democracy, Corruption and Globalization
Chapter 269
Inas E. Ezz
This chapter demonstrates the importance and challenges considering technology adoption in general and e-government adoption in particular in the... Sample PDF
E-Governement Emerging Trends: Organizational Challenges
Chapter 270
Keith Culver
E-government has the potential to change fundamentally the organization of governments, and the governance practices used in relations with citizens... Sample PDF
E-Government as a New Frontier for Legal Theory
Chapter 271
Monica Zuccarini
Information technology is changing the role of government, its functions, and its power. The long process of transformation of public sector... Sample PDF
E-Government Development Trends
Chapter 272
Lech W. Zacher
Not all transformations of societies are caused by technology or are technology-driven. However, it is evident that technology is an important... Sample PDF
E-Transformation of Societies
Chapter 273
Judith Symonds
Trans Training is a tertiary education organisation concerned with the provision of quality driving training for the commercial road transport... Sample PDF
Palming the Future: E-Government Strategy Development for a Tertiary Education Organisation
Chapter 274
Wole Michael Olatokun
Government is a system of social control under which the right to make laws, and the right to enforce them, is vested in a particular group in... Sample PDF
Challenges and Policy Imperatives for E-Government in Africa
Chapter 275
G. David Garson
E-government promises to mark a new era of greater convenience in citizen access to governmental forms, data, and information. Its advocates promise... Sample PDF
The Promise of Digital Government
Chapter 276
Ying Li, Yue Chen, Minglu Li
This chapter introduces the goal of ShanghaiGrid and its sub-project E-government on the grid. It first presents the main achievements of the... Sample PDF
Towards Building E-Government on the Grid
Chapter 277
Farhad Hossain
Once properly managed, e-governance can add tremendous dynamism in reforming public administration and can change the mode of interaction between... Sample PDF
Digital Divides and Grassroots-Based E-Government in Developing Countries
Chapter 278
Carlos Cunha, Gerrit Voerman
American politics has been at the forefront of World Wide Web use. In the early 1990s political parties and candidates started to employ Web sites... Sample PDF
The Digitalization of the West European Party Systems
Chapter 279
Sirkku K. Hellsten
A new world governance and economy characterised by globalisation has an increasing emphasis on knowledge and knowledge-transfer as the primary... Sample PDF
E-Democracy and E-Economy in Africa
Chapter 280
E-Government Regimes  (pages 3846-3856)
Francesco Amoretti
The internationalization of the reform movement is changing the ways in which governments operate throughout the world (Kettl, 2000). The ICT... Sample PDF
E-Government Regimes
Chapter 281
Hans J. ("Jochen") Scholl
E-government (e-gov) projects have an increasing influence on how government business processes evolve and change. While early e-gov projects... Sample PDF
E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices
Chapter 282
Delyth Samuel, Danny Samson
Governments provide a wide range of services, and the digital economy provides both threats and opportunities in this sector. The Transport Accident... Sample PDF
A Government Insurer Enters the Brave New World
Chapter 283
Constantine E. Passaris
The information age of the 21st century has transformed the economic, social, and political landscape in a profound and indelible manner. It also... Sample PDF
Immigration and Digital Government
Chapter 284
Genie N.L. Stowers
This chapter examines three issues emerging in the fields of e-government service delivery and e-commerce — the need for and a potential structure... Sample PDF
Issues in E-Commerce and E-Government Service Delivery
Chapter 285
Hans J. Scholl
In its early catalogue and transaction phases, E-Government (e-Gov) has been quite successful, although some critics say that it mainly reaped the... Sample PDF
Motives, Strategic Approach, Objectives & Focal Areas in e-Gov-Induced Change
Chapter 286
Dimitrios Buhalis
The recent developments in information communication technologies (ICTs) and the emergence of the Internet, in particular, as a mainstream... Sample PDF
E-Tourism and Digital Government
Chapter 287
Jurgen van der Heijden
EzGov is a leading company providing online solutions for governments. Ed Trimble, EzGov CEO, states, “He’s doing something that’s changing... Sample PDF
How Business Changes Government in the Information Age
Chapter 288
Giorgos Laskaridis, Penelope Markellou, Angeliki Panayiotaki, Athanasios Tsakalidis
This chapter is initiated by the continuously growing governments’ effort to transform their traditional profile to a digital one, worldwide, by... Sample PDF
Interoperability on the Road to Enhance Government-to-Business
Chapter 289
Patricia Diamond Fletcher
This chapter evaluates the emerging electronic “portal” model of information and service delivery to U.S. citizens, businesses, and government... Sample PDF
Portals and Policy: Implications of Electronic Access to U.S. Federal Government Information Services
Chapter 290
V. Ambriola, S. Bertagnini, L. Pratesi
Public administration is undergoing a radical transformation. Citizens, rather than administrative documents, will be the primary and active... Sample PDF
Call Centre Evolution in the Digital Government
Chapter 291
Jeff Baker, Jaeki Song
Internet auctions have received a considerable amount of attention from researchers. We review recent empirical literature pertaining to single-item... Sample PDF
A Review of Single-Item Internet Auction Literature and a Model for Future Research
Chapter 292
Donald F. Norris, Benjamin A. Lloyd
The authors conducted a comprehensive review of articles on the subject of e-government that were published in refereed scholarly journals through... Sample PDF
The Scholarly Literature on E-Government: Characterizing a Nascent Field
Chapter 293
Bruce W. Hardy, Dietram A. Scheufele
The issue of the civic potential of the Internet has been at the forefront of much scholarly discussion over the last 10 to 15 years. Before... Sample PDF
New Media and Democratic Citizenship
Chapter 294
Gordana Dodig-Crnkovic, Virginia Horniak
The electronic networking of physical space promises wide-ranging advances in science, medicine, delivery of services, environmental monitoring and... Sample PDF
Ethics and Privacy of Communications in the E-Polis
Chapter 295
How Hard Is It To Red Team?  (pages 4045-4069)
Ang Yang, Hussein A. Abbass, Ruhul Sarker
Red teaming is the process of studying a problem by anticipating adversary behaviors. When done in simulations, the behavior space is divided into... Sample PDF
How Hard Is It To Red Team?
Chapter 296
Valerie A.J. Frissen
In this chapter, the author considers the notion of the e-mancipated citizen against the background of current trends in social and political... Sample PDF
The E-mancipation of the Citizen and the Future of E-Government: Reflections on ICT and Citizens' Partnership
Chapter 297
Georges Chatillon
Since the 1990s, governments have been exploring, and in many cases implementing, e-government in an effort to expand their budgeted services and... Sample PDF
Confidence in E-Government: The Outlook for a Legal Framework for Personal Data and Privacy
Chapter 298
Lkhagvasuren Ariunaa
The open government Web site was initiated and developed under the direct guidance and support of the prime minister of Mongolia in 2002. The... Sample PDF
An Assessment of the Open Government Web Site in Mongolia
Chapter 299
Stelios C.A. Thompoulos, Nikolaos Argyreas
Broadband communication networks have begun to spread rapidly over fixed networks, with wireless networks following at close distance. The excess... Sample PDF
Biometric Authentication in Broadland Networks for Location-Based Services
Chapter 300
Herbert Kubicek, Hilmar Westholm
Many ICT-based tools for supporting democratic participation that have been developed with public funds and applied in pilot projects have not yet... Sample PDF
Scenarios for Future Use of E-Democracy Tools in Europe
Chapter 301
Toward U-Government in Japan  (pages 4137-4147)
Toshio Obi, Jingle Concon
Japan is set to move forward to developing a broadband and ubiquitous network society as envisioned under the concept of an advanced information... Sample PDF
Toward U-Government in Japan
Chapter 302
Blessing M. Maumbe, Vesper Owei, Wallace Taylor
This chapter describes the emergence of m-government in Africa. It examines the introduction of m-government in South Africa. The chapter also... Sample PDF
Enabling M-Government in South Africa: An Emerging Direction for Africa
Chapter 303
Michael Barlow
This chapter covers the emerging area of the use of commercial off-the-shelf (COTS) computer games for military, defense and security purposes. A... Sample PDF
The Game of Defense and Security
Chapter 304
Ala M. Abu-Samaha, Yara Abdel Samad
This chapter aims to assess the viability of mobile governmental services in Jordan as a precursor to embracing mobile government as a complementing... Sample PDF
The Prospects of Mobile Government in Jordan: An Evaluation of Different Delivery Platforms
Chapter 305
Intelligent Cities  (pages 4205-4212)
Nicos Komninos
In the dawn of the 21st century, information and communication technologies have radically altered the construction of our physical environment.... Sample PDF
Intelligent Cities