A DSS Model that Aligns Business Strategy and Business Structure with Advanced Information Technology: A Case Study

Abstract

In this study, the case of a firm is examined that is located in Northern Greece and has to make some decision regarding the modernisation of the technology applied in production. An integrated system needs to be applied in order to manage enterprise resources, from warehouse and logistics to front office and client service. The ultimate purpose of this system is to increase flexibility and cut time of response to environmental changes, without increasing cost and inventory.