DYONIPOS: Proactive Support of Knowledge Workers

DYONIPOS: Proactive Support of Knowledge Workers

Josef Makolm (Federal Ministry of Finance, Austria), Silke Weiss (Federal Ministry of Finance, Austria) and Doris Ipsmiller (m2n Consulting and Development, Austria)
DOI: 10.4018/978-1-60566-246-6.ch014
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Efficient and effective knowledge management plays an increasingly important role in knowledge intensive organizations. The research project DYONIPOS focuses on detecting the knowledge needs of knowledge workers and automatically providing this required knowledge just in time. The prototype DYONIPOS generates new knowledge out of artifacts, while avoiding additional work and violations of the knowledge worker’s privacy. The knowledge is made accessible through semantic linkage of the relevant information from existing repositories. In addition DYONIPOS creates an individual and an organizational knowledge data base to achieve the knowledge. This chapter is structured as follows: the introduction section describes the current knowledge management approach and the new approach with use of the DYONIPOS prototype. The background section addresses the relation between the applied approach and the challenge in E-Government, summarizes the aims of the research project DYONIPOS and delivers also insight into the topic knowledge management by describing and criticizing the “SECImodel” according to Ikujiro Nonaka and Hirotaka Takeuchi. After this the research project DYONIPOS, the semantic and knowledge discovery technologies used are presented as well as the use case project DYONIPOS showing the results of the first and the second test and screenshots of the updated DYONIPOS application. The chapter concludes with presentation of the benefits and the technical advantages of the prototype DYONIPOS.
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Current Knowledge Management approach: a knowledge worker shortly wants to prepare an important topic but he neither knows where the according information is stored nor what colleagues he can ask for expertise. To get an overview about the topic, he normally proceeds in the following way: he successively searches in the available sources (server drive, own hard disk, internet, e-mail archive, specific applications, etc.) for important information with different “search tools”. Therefore he has to run each query individually. In addition he must know the various functionalities of the different “search tools”. Finally he has to screen the delivered search results if they adequately describe the relevant topic.

Knowledge Management with support of the DYONIPOS prototype: first of all the DYONIPOS knowledge worker has to start the DYONIPOS application manually because the automatical start is turned off due to privacy reasons. After activation of DYONIPOS, all keyboard entries and mouse moves are recorded as well as the reactions of the computer system. For instance, if the knowledge worker begins to create a power point presentation DYONIPOS is looking the knowledge worker over his shoulder. DYONIPOS calculates information needs to the entered words. The knowledge worker edits for example the title page for his presentation and writes “DYONIPOS (DYnamic ONtologybased Integrated Process OptimiSation): Effective and Efficient Knowledge Management science and research hand in hand”. DYONIPOS detects the knowledge needs, e.g.“DYONIPOS“, „Knowledge Management“ etc. In addition, DYONIPOS calculates so called “resources”. These are corresponding documents, PDF-files, links to websites, electronic record management data (ELAK) which cover the information needs. The knowledge worker gets these resources indicated only by request. In fact, constantly local and global search results are delivered only if the button for this function is pressed. Apart from this associated concepts of the topic and the detected information need are indicated. These are for example individuals or organizations which deal with this topic. Besides the proactive support, DYONIPOS also offers active search for information.

This is done similar to conventional search tools via entering of a search item in a search window. Moreover DYONIPOS enriches the further handling and analysis of the indicated search results. For example important key words can be displayed which represent the content of the knowledge resource as well as association graphs that visualizes the relations of the associated concepts. DYONIPOS also classifies the detected resources and visualize them in topic landscapes. In these topic landscapes, thematically similar resources are mapped closer together. Trough the use of DYONIPOS knowledge workers get an impression of the content of search results without having ever read them. Furthermore, existing knowledge in an organization becomes available, transparent and semantically enriched.

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Editorial Advisory Board
Table of Contents
Chapter 1
Teemu Saarelainen
The amount of information surrounding us is ever increasing. Usable information is our most valuable asset both in our professional and personal... Sample PDF
Open Formats, Open Information and Future Trends in Software Engineering
Chapter 2
Chia-Chu Chiang
Documents are perfectly suited for information exchange via the Internet. In order to insure that there are no misunderstandings, information... Sample PDF
Engineering Information Into Open Documents
Chapter 3
Dwayne Rosenburgh
This chapter presents a look at the decision-making methods used by real-life, collegial, high-achieving, technical teams and organizations. One may... Sample PDF
Decision-making as a Facilitator of High-achievement in Non-hierarchical Technical Environments
Chapter 4
Khaled Ahmed Nagaty
The purpose of this chapter is to discuss the relationship between three entities: hierarchical organization, information management and human... Sample PDF
Hierarchical Organization as a Facilitator of Information Management in Human Collaboration
Chapter 5
Christine B. Glaser, Amy Tan, Ahmet M. Kondoz
Managing information collaboratively in an open and unbounded environment without an information management application influenced and challenged... Sample PDF
An Intelligent Information Management Tool for Complex Distributed Human Collaboration
Chapter 6
Lobna Hsairi, Khaled Ghédira, Adel M. Alim, Abdellatif BenAbdelhafid
In the age of information proliferation, openness, open information management, interconnectivity, collaboration and communication advances... Sample PDF
R2-IBN: Argumentation Based Negotiation Framework for MAIS-E2 model
Chapter 7
Pauli Brattico, Mikko Maatta
Automatic natural language processing captures a lion’s share of the attention in open information management. In one way or another, many... Sample PDF
Natural Language Parsing: New Perspectives from Contemporary Biolinguistics
Chapter 8
Sune Lehmann
A network structure of nodes and links is an informative way to study information systems. The network representation is valuable because it encodes... Sample PDF
Structures in Complex Bipartite Networks
Chapter 9
Juha Kesseli, Andre S. Ribeiro, Matti Nykter
In this chapter the authors study the propagation and processing of information in dynamical systems. Various information management systems can be... Sample PDF
Measuring Information Propagation and Processing in Biological Systems
Chapter 10
Yacine Benahmed, Sid-Ahmed Selouani, Habib Hamam
In the context of the prodigious growth of network-based information services, messaging and edutainment, we introduce new tools that enable... Sample PDF
Natural Human-System Interaction Using Intelligent Conversational Agents
Chapter 11
Marko Helén, Tommi Lahti, Anssi Klapuri
The purpose of this chapter is to introduce tools for automatic audio management. The authors present applications which are already available for... Sample PDF
Tools for Automatic Audio Management
Chapter 12
Susmit Bagchi
Due to the advancement of hardware technologies and mobile communication systems, the mobile devices are transforming into multimedia devices... Sample PDF
PUM: Personalized Ubiquitous Multimedia
Chapter 13
Edgar Jembere, Matthew O. Adigun, Sibusiso S. Xulu
Human Computer Interaction (HCI) challenges in highly dynamic computing environments can be solved by tailoring the access and use of services to... Sample PDF
Personalisation in Highly Dynamic Grid Services Environments
Chapter 14
Josef Makolm, Silke Weiss, Doris Ipsmiller
Efficient and effective knowledge management plays an increasingly important role in knowledge intensive organizations. The research project... Sample PDF
DYONIPOS: Proactive Support of Knowledge Workers
Chapter 15
Juhana Kokkonen
In this chapter the open-source based collaboration model of Finnish Wikipedia is examined from the perspective of user culture, which is the... Sample PDF
User Culture, User-System Relation and Trust – The Case of Finnish Wikipedia
Chapter 16
Cristina Melchiors, Lisandro Zambenedetti Granville, Liane Margarida Rockenbach Tarouco
The use of information management tools in open and unbounded operational environments demands an efficient and robust communication infrastructure... Sample PDF
P2P-Based Management of Collaboration Communication Infrastructures
Chapter 17
John Tsiligaridis
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A Framework for Semi-Autonomous Servers in the Wireless Network Environment
Chapter 18
Rakesh Biswas, Kevin Smith, Carmel M. Martin, Joachim P. Sturmberg, Ankur Joshi
This chapter discusses the role of open health information management in the the development of a novel, adaptable mixed-platform for supporting... Sample PDF
Open Information Management in User-driven Health Care
Chapter 19
Michael Losavio, Adel Elmaghraby, Deborah Keeling
The global interconnected information space offers unprecedented ways of accessing and analyzing information. New infringements of the rights of... Sample PDF
Information Management: Jurisdictional, Legal and Ethical Factors
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