Dysfunctional Development Pathways of Information and Communication Technology: Cultural Conflicts

Dysfunctional Development Pathways of Information and Communication Technology: Cultural Conflicts

G. Roland Kaye (Open University Business School, UK) and Stephen Little (Open University Business School, UK)
Copyright: © 2002 |Pages: 18
DOI: 10.4018/978-1-931777-03-2.ch008
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This paper argues that there are three factors, which counter the inevitable movement towards globalisation. Firstly the incremental force of technology as illustrated by the growth stage model of the development of Information and Communication Technology (ICT) is flawed. This model implies a linearity of development and an inevitability of stage following stage. While this stage model may provide historic explanation for the development in the developed world and amongst the mature users, the model fails when used predictively for the developing nations or for the late adopters. Secondly the imperialism of technology overcoming all barriers fails to reconcile the cultural dimensions of both the developing context or the application domain. Technology is not culturally neutral but is developed in a cultural context and in the case of information rich applications carries that cultural within its design. Applications of culturally developed systems, such as office and management systems assume the user’s compliance with the design culture, but this inevitably leads to cultural clashes as we apply outside the design context. Thirdly the assumption of universality of economic access and development is incompatible with both the reality and development paths in both developed and developing countries. This inevitably will lead to a divided society split between the internationally mobile, technology-supported communities and those communities disadvantaged economically and technologically but culturally rich. The failure to bridge this gap may leave society as a whole weakened through lack of access to ‘variety’. The paper discusses these perspectives and illustrates the case with evidence from NE Asia and the United Kingdom. In particular it focuses on software development and information-rich contexts.

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Table of Contents
Mohammad Dadashzadeh
Chapter 1
Rebecca Watson, Michael D. Myers
Given the importance of the information technology industry in today’s global economy, much recent research has focused on the relative success of... Sample PDF
IT Industry Success in Small Countries: The Cases of Finland and New Zealand
Chapter 2
Peter Meso, Nancy Duncan
The need for national information infrastructures (NII) in the world’s least developed countries (LDCs) tends to be overshadowed by the nation’s... Sample PDF
Can National Information Infrastructures Enhance Social Development in the Least Developed Countries? An Empirical Investigation
Chapter 3
Luiz Antonio Joia
This article presents a framework to integrate effectively different information technologies in order to coordinate a relational business... Sample PDF
Information Technology for Relational Business Ecosystems: A Case Study in the Brazilian Engineering Industry
Chapter 4
Brian E. Mennecke, Lawrence A. West Jr.
Decision making at the national level in both developing and developed countries requires the integrated use of information from a multitude of... Sample PDF
Geographic Information Systems in Developing Countries: Issues in Data Collection, Implementation and Management
Chapter 5
Detmar W. Straub, Karen D. Loch, Carole E. Hill
The complex societal beliefs and values of the Arab world provide a rich setting to examine the hypothesized influence of culture on information... Sample PDF
Transfer of Information Technology to the Arab World: A Test of Cultural Influence Modeling
Chapter 6
Petter Gottschalk
Information systems (IS) leadership roles have undergone fundamental changes over the past decade. Despite increased interest in recent years... Sample PDF
Information Systems Leadership Roles: An Empirical Study of Information Technology Managers in Norway
Chapter 7
Helana Scheepers, Lars Mathiassen
South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans... Sample PDF
Out of Scandinavia - Facing Social Risks in IT Development in South Africa
Chapter 8
G. Roland Kaye, Stephen Little
This paper argues that there are three factors, which counter the inevitable movement towards globalisation. Firstly the incremental force of... Sample PDF
Dysfunctional Development Pathways of Information and Communication Technology: Cultural Conflicts
Chapter 9
Mahmoud M. Watad
This paper examines the dynamics of introducing IT/IS into local municipalities in Colombia. It addresses the factors that drive the introduction of... Sample PDF
The Context of Introducing IT/IS-Based Innovation into Local Government in Colombia
Chapter 10
Eileen M. Trauth
Throughout the world countries recognizing the economic benefits of IT are rapidly developing information sectors. Advanced industrialized nations... Sample PDF
Leapfrogging an IT Labor Force: Multinational and Indigenous Perspectives
Chapter 11
Marcos Cavalcanti, Elisabeth Gomes
In the present article, we introduce the idea that the economical models, based upon the three traditional production factors, should be revised... Sample PDF
Enterprise Intelligence: A New Concept of Management for the New Economy
Chapter 12
Sherif Kamel
During the 1960s, computing was introduced for the first time in Egypt. However, the use and applications was limited to the government and the... Sample PDF
Assessing the Software Industry in Egypt
Chapter 13
Wojciech Jurkowski
The model of a salary calculation system in Poland is introduced. Great complexity of the process of salary calculation caused by bureaucracy and... Sample PDF
A Model of a Computer Salary Calculation System in Poland
Chapter 14
Charlene A. Dykman, Charles K. Davis
M.K. Mikels and Company is a manufacturer that serves mainly as a supplier for the building industry in Israel. The company makes glues and related... Sample PDF
Sticking to the Basics: Information Technology at the Glue Factory
Chapter 15
Michelle W.L. Fong
Knowledge management concerns integrating, sharing, accessing and accumulating information for action throughout the organisation (Pelton, 1999;... Sample PDF
Information Technology for Knowledge Management in China
Chapter 16
Leopoldo Colmenares
The expert system discussed in this chapter, the Expert System to Software Package Selection (ESSS), was developed motivated by the needs of small... Sample PDF
Developing an Expert System to Software Selection in Small Business
Chapter 17
Syed Zahoor Hassan
A number of software quality enhancement approaches have been suggested and implemented. Over the last decade, software (SW) companies in developed... Sample PDF
Software Development in Developing Countries: Framework for Analysis of Quality Initiatives
Chapter 18
Aline Franca de Abreu, Ruth Ferreira Roque Rossi
The purpose of this study was to identify through the Delphi Technique, important requirements of an information system development methodology.... Sample PDF
Requirements of IS Development Methodologies Towards the New Organizational Paradigm - A Brasilian Study Using Delphi Technique
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