MLA
Gatautis, Rimantas, and Elena Vitkauskaite. "E-Government Services: Creating Value Through Services' Quality." Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 964-981. https://doi.org/10.4018/978-1-4666-9466-8.ch043
APA
Gatautis, R. & Vitkauskaite, E. (2016). E-Government Services: Creating Value Through Services' Quality. In I. Management Association (Ed.), Web-Based Services: Concepts, Methodologies, Tools, and Applications (pp. 964-981). IGI Global. https://doi.org/10.4018/978-1-4666-9466-8.ch043
Chicago
Gatautis, Rimantas, and Elena Vitkauskaite. "E-Government Services: Creating Value Through Services' Quality." In Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 964-981. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9466-8.ch043
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