Education and Organization: ICT, Assets, and Values

Abstract

The goal of this chapter is to define the problems a school can have when it implements technology in education. This phenomenon is explained according to theory of organization, and especially Norman’s perspective. Norman’s theory stated, in fact, that organizations passed from fordist and tayloristic structures to the service management paradigm; finally, nowadays, they build values together with consumers. We try to show how this transition is also present in schools’ implementation of ICT. In doing this we criticize the deterministic solution (which says that implementing technology changes everything and produces innovation) and adopt a systemic vision with the characteristics of presumption, community, and value constellation.