MLA
Mao, Ji-Ye, and Bradley R. Brown. "The Effectiveness of Online Task Support vs. Instructor-Led Training." Contemporary Issues in End User Computing, edited by Mo Adam Mahmood, IGI Global, 2007, pp. 77-100. https://doi.org/10.4018/978-1-59140-926-7.ch004
APA
Mao, J. & Brown, B. R. (2007). The Effectiveness of Online Task Support vs. Instructor-Led Training. In M. Mahmood (Ed.), Contemporary Issues in End User Computing (pp. 77-100). IGI Global. https://doi.org/10.4018/978-1-59140-926-7.ch004
Chicago
Mao, Ji-Ye, and Bradley R. Brown. "The Effectiveness of Online Task Support vs. Instructor-Led Training." In Contemporary Issues in End User Computing, edited by Mo Adam Mahmood, 77-100. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-926-7.ch004
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