The Effects of an Enterprise Resource Planning (ERP) Implementation on Job Characteristics: A Study Using the Hackman and Oldham Job Characteristics Model

Abstract

As organizations undertake the deployment of integrated ERP systems, concerns are growing about its impact on people occupying jobs and roles in those organizations. The authors set out to assess the impact of ERP implementation on job characteristics. Using the Hackman and Oldham Job Characteristics Model as a basis, the study assesses how ERP affected work redesign and job satisfaction of people working in several Canadian federal government organizations.