The Effects of Information Quality on Supply Chain Performance: New Evidence from Malaysia

The Effects of Information Quality on Supply Chain Performance: New Evidence from Malaysia

Suhaiza Zailani (Universiti Sains Malaysia, Malaysia) and Premkumar Rajagopal (Universiti Sains Malaysia, Malaysia)
Copyright: © 2007 |Pages: 17
DOI: 10.4018/978-1-59904-024-0.ch012
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Abstract

This paper introduces how information quality plays an important role in a supply chain performance. In order to make smarter use of global resources, the companies should pay attention to the quality of information to provide better services to their customers. This paper examines the factors influencing information quality and investigates the influences of information quality on supply chain performance. The information quality is classified into four types: accuracy, completeness, consistency and timeliness. The influencing factors include technological, organizational, and environmental characteristics. Supply chain performance is measured based on financial and non-financial indices. It can be found that the extent of information quality will increase supply chain performance and the extent of information quality is influenced by technological, organizational and environmental characteristics. The authors hope to understand the factors that influence information quality towards better supply chain performance will not only inform researchers of a better design for studying information quality but also assist in the understanding of intricate relationships between different factors.

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Table of Contents
Foreword
John Talburt
Acknowledgments
Chapter 1
John Talburt, Richard Wang, Kimberly Hess, Emily Kuo
This chapter introduces abstract algebra as a means of understanding and creating data quality metrics for entity resolution, the process in which... Sample PDF
An Algebraic Approach to Data Quality Metrics for Entity Resolution over Large Datasets
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Chapter 2
Laure Berti-Equille
For non-collaborative distributed data sources, quality-driven query processing is difficult to achieve because the sources generally do not export... Sample PDF
Quality-Extended Query Processing for Mediation Systems
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Chapter 3
M. Mehdi Owrang O.
Current database technology involves processing a large volume of data in order to discover new knowledge. However, knowledge discovery on just the... Sample PDF
Discovering Quality Knowledge from Relational Databases
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Chapter 4
Zbigniew J. Gackowski
This chapter presents a qualitative inquiry into the universe of quality attributes of symbolic representation such as data and information values.... Sample PDF
Relativity of Inforamtion Quality: Ontological vs. Teleological, Internal vs. Eternal View
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Chapter 5
Karolyn Kerr, Tony Norris
Data quality requirements are increasing as a wider range of data becomes available and the technology to mine data shows the value of data that is... Sample PDF
The Development of a Health Data Quality Programme
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Chapter 6
Ismael Caballero, Mario Piattini
This chapter introduces a way for assessing and improving information quality at organizations. Information is one of the most important assets for... Sample PDF
Assessment and Improvement of Information Quality
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Chapter 7
Elizabeth M. Pierce
This paper takes the basic constructs of the IP-Map diagram and demonstrates how they can be combined with the Event-Driven Process Chain... Sample PDF
Integrating IP-Maps with Business Process Modelling
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Chapter 8
Latif Al-Hakim
This chapter considers information flow as an important dimension of information quality and proposes a procedure for mapping information flow. The... Sample PDF
Procedure for Mapping Information Flow: A Case of Surgery Management Process
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Chapter 9
Zhanming Su, Zhanming Jin
Product Information Quality (PIQ) is critical in manufacturing enterprises. Yet, the field lacks comprehensive methodologies for its evaluation. In... Sample PDF
A Methodology for Information Quality Assessment in the Designing and Manufacturing Processes of Mechanical Products
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Chapter 10
Andy Koronos, Shien Lin
This chapter discusses the critical issues of information quality (IQ) associated with engineering assets management. It introduces an asset... Sample PDF
Inforamtion Quality in Engineering Asset Management
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Chapter 11
Zhenguo Yu, Ying Wang
This chapter presents a survey into quality management practice regarding statistics and financial data in China. As a fast-developing country... Sample PDF
Quality Management Practices Regarding Statistical and Financial Data in China
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Chapter 12
Suhaiza Zailani, Premkumar Rajagopal
This paper introduces how information quality plays an important role in a supply chain performance. In order to make smarter use of global... Sample PDF
The Effects of Information Quality on Supply Chain Performance: New Evidence from Malaysia
$37.50
About the Authors