Effects of Managerial Drivers and Climate Maturity on Knowledge Management Performance: Empirical Validation
Jang-Hwan Lee (Samsung SDS, Korea), Young-Gul Kim (Korea Advanced Institute of Science and Technology, Korea) and Min-Yong Kim (Kyunghee University, Korea)
Copyright: © 2008
This study examined the effects of the organizational climate maturity on knowledge-management performance, measured in terms of knowledge quality and knowledge-sharing level. Reward, top management support, and IT service quality were investigated as the managerial drivers to positively influence such climate maturity. The hypothesized relationships were tested by the partial least square analysis, with data from 42 organizations in Korea. Findings of the study indicate that a more mature (knowledge friendly) organizational climate is linked to higher knowledge-management performance; reward, top management support, and IT service quality are critical managerial drivers influencing such climate maturity.