Shopping Cart | Login | Register | Language: English

The Egyptian National Post Organization Past, Present and Future: The Transformational Process Using ICT

Copyright © 2010. 21 pages.
OnDemand Chapter PDF Download
Download link provided immediately after order completion
$37.50
Available. Instant access upon order completion.
DOI: 10.4018/978-1-61520-609-4.ch013
Sample PDFCite

MLA

Kamel, Sherif. "The Egyptian National Post Organization Past, Present and Future: The Transformational Process Using ICT." Cases on Technology Innovation: Entrepreneurial Successes and Pitfalls. IGI Global, 2010. 246-266. Web. 31 Jul. 2014. doi:10.4018/978-1-61520-609-4.ch013

APA

Kamel, S. (2010). The Egyptian National Post Organization Past, Present and Future: The Transformational Process Using ICT. In S. Becker, & R. Niebuhr (Eds.) Cases on Technology Innovation: Entrepreneurial Successes and Pitfalls (pp. 246-266). Hershey, PA: Business Science Reference. doi:10.4018/978-1-61520-609-4.ch013

Chicago

Kamel, Sherif. "The Egyptian National Post Organization Past, Present and Future: The Transformational Process Using ICT." In Cases on Technology Innovation: Entrepreneurial Successes and Pitfalls, ed. S. Ann Becker and Robert E. Niebuhr, 246-266 (2010), accessed July 31, 2014. doi:10.4018/978-1-61520-609-4.ch013

Export Reference

Mendeley
Favorite
The Egyptian National Post Organization Past, Present and Future: The Transformational Process Using ICT
Access on Platform
Browse by Subject
Top

Abstract

Over the last 20 years, the international postal sector has changed drastically due to several forces, including globalization, changing technology, greater demands for efficient services and market liberalization. For Egypt, keeping up with the changing atmosphere in the global market meant investing in information and communication technology. The Ministry of Communication and Information Technology (MCIT), as part of its efforts to transforming government performance using ICT, chose the Egyptian National Post Organization (ENPO) as a model for ICT integrated government portal. The selection was due to ENPO’s extensive network, the public’s confidence and its trust in the organization. The case of ENPO, capitalizing on public-private partnership models, proved successful when reflecting ICT deployment for organizational transformation within the context of an emerging economy. In addition to its importance in providing eGovernment services to citizens, ENPO is evolving as a critical medium for effectively developing Egypt’s eCommerce. This case study takes an in-depth look at how ICT has improved the quality and range of services offered by ENPO, while asserting the magnitude of its impact on the country’s emergence as a competitor in today’s global postal market.
Chapter Preview
Top

Introduction

As Amr Badr Eldin, ENPO vice chairman for Information Technology and responsible for IT strategy, infrastructure deployment and utilization, approached his office at the headquarters of ENPO, which is ironically Egypt’s oldest museum, located in Ataba square, one of the busiest squares in downtown Cairo; the first object that immediately grabbed his attention was the 1865 automatic stamp vending machine. In a country like Egypt, where automatic vending machines were scarcely found and were still considered innovative, one immediately realized the great role that this place once had in the establishment of modern Egypt. The postal sector, on an international level, had changed drastically in the last 20 years. Several key forces had driven this evolution in the postal market including but not limited to changes in the volume of supply and demand of postal services, globalization effects, market liberalization, changing technology, dynamic communications shift, and regulatory progress, amongst other factors.

One other primary reason was the ever-growing competition from the private sector threatening the comfortable monopoly enjoyed by public operators for centuries. The level of services offered by the private sector had grown dramatically forcing public operators to change to meet the demand of the globally and growingly integrated mail market. Postal organizations across the world had started to transform their business and use information and communication technology (ICT) in order to compete with the change in market trends. There were various successful models of services offered by various postal organizations. This included the United States Postal Service (USPS) offering email and eCommerce services; the South African Post Office offering hybrid mail services; and, Korea Post offering a synchronized information network (mobile, radio communication and RFID) whereby consumers have access to mail services and track the whereabouts of mail or packages anytime, anywhere. ENPO was determined to join that league in offering new services beyond the traditional mail services it used to over for decades.

Since 1999, Egypt had been implementing an aggressive ICT strategy as part of its national development plan; and ENPO was perceived as an integral part of such strategy. ENPO has been leveraging its capability to serve millions of consumers and trust to regain lost ground and compete, offering a plethora of services similar to those of other national postal organizations and pursuing further developments; thus turning it into a highly competitive organization. With images of newspaper titles racing in Badr Eldin’s mind, celebrating ENPO’s latest achievement in succeeding to become the only governmental institution to be part of Egypt’s third mobile operator, he started to wonder where this organization once was, where it currently is and, most importantly, where it is going. The question immediately presented itself; was Egypt’s National Post Organization rediscovering itself once again? The development of ENPO using ICT comes as an integral factor in the overall ICT development in Egypt. Table 1 demonstrates the evolution of ICT in Egypt.

Table 1.
Development of the information society in Egypt
ProgramsYear
Open Door Policy1974
Economic Reform Program1985
Information Project Cabinet of Ministers (IPCOM)1985
Information and Decision Support Program (IDSC)1986
National Information and Administrative Reform Initiative1989
Egypt Information Highway1994
Ministry of Communications and Information Technology (MCIT)1999
National Information and Communications Technology Master Plan2000
Egypt Information Society Initiative (EISI)2003
Egypt ICT Strategy 2007-20102007
Top

Complete Chapter List

Search this Book: Reset
Table of Contents
Chapter 1
Alan Collier, Fang Zhao
This chapter reports on case studies of four North American universities engaged in technology transfer and commercialization. The literature and... Sample PDF
Case Studies of North American University Performance in Technology Transfer and Commercialization
$37.50
Chapter 2
Nicholas Maynard
A country’s national technology strategies can be an important contributor to economic development through its support of technology adoption and by... Sample PDF
The Evolution of ICT Institutions in Thailand and Malaysia
$37.50
Chapter 3
S. Ann Becker, Robert Keimer, Tim Muth
Small businesses are viewed as the backbone of America and integral in the recovery of any economic downturn. Creative approaches to university and... Sample PDF
A Case on University and Community Collaboration: The Sci-Tech Entrepreneurial Training Services (ETS) Program
$37.50
Chapter 4
Michael Workman
The literature on technology innovation adoption and diffusion is vast. In this chapter, we organize and summarize some of the major perspectives... Sample PDF
Technology Innovation Adoption and Diffusion: A Contrast of Perspectives
$37.50
Chapter 5
Francisco Chia Cua
The common structured procurement process of the Request for Information (RFI), Request for Proposal (RFP), and Business Case Development (BCD) is... Sample PDF
The Challenge of a Corporate Matchmaker
$37.50
Chapter 6
Brian O’Flaherty, John O’Donoghue
This case study explores the application of the Lead-user method in the development of medical applications based on Wireless Sensor Network (WSN)... Sample PDF
The Development of Emerging Medical Devices: The Lead-User Method in Practice
$37.50
Chapter 7
Roman Boutellier, Mareike Heinzen, Marta Raus
This chapter explores the concept of paradigms, science, and technology in the context of information technology (IT). Therefore, the linear model... Sample PDF
Paradigms, Science, and Technology: The Case of E-Customs
$37.50
Chapter 8
Arvind Karunakaran, Jingwen He, Sandeep Purao, Brian Cameron
Our case will describe two small to medium enterprises which are located within the same region and sharing the broad industry sector but at a... Sample PDF
Growth Trajectories of SMEs and the Sensemaking of IT Risks: A Comparative Case Study
$37.50
Chapter 9
Suryadeo Vinay Kissoon
This chapter introduces the CTIO (Concern-Task-Interaction-Outcome) Cycle as a means of studying team member interaction using face-to-face and... Sample PDF
Use of the Concern-Task-Interaction-Outcome (CTIO) Cycle for Virtual Teamwork
$37.50
Chapter 10
Divakaran Liginlal, Lara Khansa, Jeffrey P. Landry
This chapter describes the entrepreneurial vision and business model of Wikimedia, particularly the successes and challenges of its innovations, the... Sample PDF
Collaboration, Innovation, and Value Creation: The Case of Wikimedia’s Emergence as the Center for Collaborative Content
$37.50
Chapter 11
S. Ann Becker
This case examines the business development process for launching a social network targeting older adult caregivers many of whom have chronic health... Sample PDF
Social Networking for Distance Caregiving and Aging in Place: A Case on Web 2.0 Technologies for Virtual Support
$37.50
Chapter 12
Case "Mobile-INTEGRAL"  (pages 235-245)
L. F. Pau
The case “Integral” is about how a multinational company specializing in machinery goods uses high technology in its field support and mandated... Sample PDF
Case "Mobile-INTEGRAL"
$37.50
Chapter 13
Sherif Kamel
Over the last 20 years, the international postal sector has changed drastically due to several forces, including globalization, changing technology... Sample PDF
The Egyptian National Post Organization Past, Present and Future: The Transformational Process Using ICT
$37.50
Chapter 14
Desai Narasimhalu
Dr. Wei Siang Yu, a medical doctor who is a compulsive serial entrepreneur and the founder of the FlyFreeForHealth, has created a comprehensive... Sample PDF
Redefining Medical Tourism
$37.50
Chapter 15
Biswatosh Saha
This chapter represents entrepreneurship as a temporal evolution of the creation and control over assets. The value of the asset lies in its... Sample PDF
Institutional Innovation and Entrepreneurial Deployment of a Software Product: Case of Financial Technologies Group in India
$37.50
Chapter 16
Carolyn J. Fausnaugh, Mary Helen McCay
This chapter is about the process by which an inventor (a physician) secures the expertise he needs to determine if his observations and resulting... Sample PDF
Proving the Science: Opportunity Identification to Research Contract
$37.50