Electronic Government - Efficiency, Service Quality and Democracy

Electronic Government - Efficiency, Service Quality and Democracy

Ake Gronlund (Umea University, Sweden)
Copyright: © 2002 |Pages: 28
DOI: 10.4018/978-1-930708-19-8.ch002
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Abstract

eGov concerns both internal and external use of IT, for internal administration as well as for external services. It is about more IT use, better use and more strategic use. In this chapter, we shall focus on the external use, that is contacts between government and citizens and civil sector organizations, government and business, and among government organizations. The reason for this include the fact that this is the novel kind of IT use–internal IT use has been going on for decades, even if the amount and sophistication is now reaching new heights–and the kind that is seen as the most interesting component, and incentive, in restructuring government operations, for instance by increasing cooperation among government agencies and providing self-service facilities to citizens.

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Table of Contents
Acknowledgments
Åke Grönlund
Chapter 1
Ake Gronlund
The concept of electronic government (eGov), sometimes electronic governance, is about to emerge from a practitioners’ concept to one that also... Sample PDF
Introduction to Electronic Government: Design, Applications and Management
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Chapter 2
Ake Gronlund
eGov concerns both internal and external use of IT, for internal administration as well as for external services. It is about more IT use, better... Sample PDF
Electronic Government - Efficiency, Service Quality and Democracy
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Chapter 3
Lars-Erik Janlert
The modern ideals for decision and action are hard pressed by doubts on their continued validity and by new difficulties in their implementation... Sample PDF
Post-Modern Decision Making
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Chapter 4
Klaus Lenk, Roland Traunmuller, Maria Wimmer
Governments at all levels--national, regional and local--are faced with growing demands to organize their work more efficiently and effectively.... Sample PDF
The Significance of Law and Knowledge for Electronic Government
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Chapter 5
Andru Riera, Jordi Sanchez, Laia Torras
Through time, electoral processes have been incorporating more and more technology. The voting methods in the U.S., for example, have evolved from... Sample PDF
Internet Voting: Embracing Technology in Electoral Processes
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Chapter 6
Brian Detlor, Kim Finn
This chapter identifies and describes factors that inhibit and promote successful electronic government portal design. These factors are based on a... Sample PDF
Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives
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Chapter 7
Fernando Galindo
If trust is a key value in e-commerce, it is much more so e-Government. This is because confidence is essential to the automated, blind relations... Sample PDF
e-Government Trust Providers
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Chapter 8
Jorgen S. Svensson
The chapter will now start with a short introduction into the Dutch General Assistance Act, its administration and the problems concerned with that... Sample PDF
The Use of Legal Expert Systems in Administrative Decision Making
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Chapter 9
William R. Gates, Mark E. Nissen
Two modes of matching people with jobs prevail at present: hierarchical planning and distributed markets. Each has strengths and limitations, but... Sample PDF
Agent- and Web-Based Employment Marketspaces in the U.S. Department of Defense
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Chapter 10
Ronald E. Leenes
In 1995 the Dutch Ministry of the Interior and the Association of Dutch Local Governments (VNG) initiated an ambitious program to improve public... Sample PDF
The Enschede Virtual Public Counter: Ole 2000 - A Case Study
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Chapter 11
Ann Macintosh, Elisabeth Davenport, Anna Malina, Angus Whyte
This chapter focuses on the development, application and impact of information and communication technology on civic representation and... Sample PDF
Technology to Support Participatory Democracy
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Chapter 12
Tom Gross
Political systems and technology are interdependent and influence each other. On the one hand, political systems and political leaders aim at... Sample PDF
e-Democracy and Community Networks: Political Visions, Technological Opportunities and Social Reality
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Chapter 13
Ari-Veikko Anttiroiko
The success of public organizations depends increasingly on how efficiently they utilize internal and external knowledge resources in adjusting to... Sample PDF
Strategic Knowledge Management in Local Government
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Chapter 14
Agneta Nilsson, Agneta Ranerup
In Sweden, an increasing number of the municipal administrations are introducing groupware for case and document management. During 1996, the... Sample PDF
Improvisational Change Management: New Work Forms with Groupware
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Chapter 15
Mikael Wiberg, Ake Gronlund
The Internet has often been envisioned to have decentralizing effects. Not only should the technology in theory have the potential for making it... Sample PDF
e-Government in Sweden: Centralization, Self-Service and Competition
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Chapter 16
Barb Kieley, Greg Lane, Gilles Paquet, Jeffrey Roy
Moving industrial society government onto a digital platform would simply produce a digitized industrial government—a form of governance that would... Sample PDF
e-Government in Canada: Services Online or Public Service Renewal?
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Chapter 17
Christine Poupa
This chapter presents some reference points about institutions of direct democracy in Switzerland and electronic democracy in Switzerland. It will... Sample PDF
Electronic Government in Switzerland: Priorities for 2001-2005 - Electronic Voting and Federal Portal
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About the Authors