Electronic Government Implementation: A Comparison Between Developed and Developing Countries

Electronic Government Implementation: A Comparison Between Developed and Developing Countries

Yining Chen (Western Kentucky University, USA), H.M. Chen (Shanghai Jiaotong University, China), Russell K.H. Ching (California State University - Sacramento, USA) and Wayne W. Huang (Ohio University, USA)
DOI: 10.4018/978-1-60566-130-8.ch006
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Abstract

Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as electronic government (or digital government). Recent studies have shown an increase in the adoption of electronic government by various countries (Archer, 2005; I-Ways, 2005; Janssen et al. 2004). Nevertheless, the level of implementation diverges from country to country. This study identifies critical success factors of electronic government and proposes an implementation framework. This chapter presents an extensive case study to illustrate how the proposed framework can be used to analyze electronic government strategies in a developed country (United States) and a developing country (China). In conclusion, recommendations are made to developed and developing countries for their implementation of electronic government.
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Introduction

“Electronic government” or “digital government” refers to the initiative taken by governmental agencies and organizations to use the Internet technology in increasing their working effectiveness and efficiency. It is a permanent commitment made by the government to improve the relationship between the private citizen and the public sector through enhanced, cost-effective, and efficient delivery of services, information, and knowledge. Broadly defined, electronic government includes the use of all information and communication technologies, from fax machines to wireless palm pilots, to facilitate the daily administration of government, exclusively as an Internet driven activity that improves citizen’s access to government information, services and expertise to ensure citizen’s participation in, and satisfaction with government process (UN and ASPA, 2001). Narrowly defined, electronic government is the production and delivery of government services through IT applications; used to simplify and improve transactions between governments and constituents, businesses, and other government agencies (Sprecher, 2000).

Electronic government can improve communication between government agencies and their constituents by providing access to information and services online at relatively low cost, and provide public services through Web sites. The Economist magazine estimates that the potential savings of implementing electronic government could be as much as $110 billion and 144 billion English Pounds in the US and Europe respectively (Symonds, 2000). In recent years, electronic government has attracted more and more research interest and focus from industries, national governments, and universities (Barnes and Vidgen, 2006; Bertot and Jaeger, 2006; Chen et al. 2006; Carter and Belanger, 2005; Grönlund and Horan 2004; Chircu and Lee, 2003; Huang, D’Ambra and Bhalla, 2002; Huang, Siau and Wei, 2004; Jaeger, 2006; Jain and Patnayakuni, 2003; Moon and Norris, 2005; Navarra and Cornford, 2003).

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Table of Contents
Preface
Mehdi Khosrow-Pour
Chapter 1
Marijn Janssen, George Kuk
Stimulated by the need to reduce cost and improve service provisioning and client involvement at the same time, the concept of business models has... Sample PDF
E-Government Business Models: Theory, Challenges and Research Issues
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Chapter 2
Roy Ladner
In this chapter we provide an overview of electronic government as it pertains to national security and defense within the Department of Defense... Sample PDF
Electronic Government: Overview and Issues for National Security Interests
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Chapter 3
Ranjeev Mittu, Suleyman Guleyupoglu, William Barlow, Michael Dowdy, Sean McCarthy
The emergence of new doctrine is enabling Security, Stabilization, Transition and Reconstruction (SSTR) operations to become a core U.S. military... Sample PDF
Towards Civil-Military Coordination During Security, Stabilization, Transition and Reconstruction Efforts
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Chapter 4
Akhilesh Bajaj, Sudha Ram
Recently, there has been increased interest in sharing digitized information between government agencies, with the goals of improving security... Sample PDF
A Comprehensive Framework Towards Information Sharing Between Government Agencies
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Chapter 5
Eric T.K. Lim, Chee-Wee Tan, Shan-Ling Pan
As e-government becomes increasingly pervasive in modern public administrative management, its influence on organizations and individuals has become... Sample PDF
E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management
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Chapter 6
Yining Chen, H.M. Chen, Russell K.H. Ching, Wayne W. Huang
Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology... Sample PDF
Electronic Government Implementation: A Comparison Between Developed and Developing Countries
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Chapter 7
Jonna Järveläinen, Eija Koskivaara, Päivi Pihlaja, Hannu Salmela, Jarmo Tähkäpää, Timo Kestilä
This collaborative action research study reports the experiences in developing e-government innovations in early childhood education context in... Sample PDF
Involving Service Professionals in eGovernment Innovation: The Case of Finnish Early Childhood Education
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Chapter 8
Jyoti Choudrie, Vishanth Weerakkody
This article examines how horizontal integration between the various departments of a local authority in the United Kingdom (UK) occurs. Following... Sample PDF
Horizontal Process Integration in E-Government: The Perspective of a UK Local Authority
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Chapter 9
Lucas Walsh
As developments in communication technologies impact upon many spheres of public and private life, they influence the way in which the public sector... Sample PDF
Online Policy Consultation: A Case Study of Local Government
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Chapter 10
Lisa Hill
Due to compulsory voting, Australia’s turnout rate is among the highest and most socially-even in the industrialised world. Nevertheless, some... Sample PDF
Electronic Conduits to Electoral Inclusion in an Atypical Constituency: The Australian Case
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Chapter 11
Kevin O’Toole
This chapter analyses local government’s response to the pressure to modernise its structures through its use of Information Communication... Sample PDF
Australia Local Government and E-Governance: From Administration to Citizen Participation?
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Chapter 12
Kate Alport
This chapter examines the spread of Information and Communication Technologies (ICTs) in South Australia. It starts by assessing South Australia’s... Sample PDF
Engaging the Community Through E-Democracy in South Australia
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Chapter 13
G. P. Sahu
The study seeks to highlight the key variables affecting usage of e-government by internal users of Indian Central Excise. An e-government... Sample PDF
Users' Acceptance of E-Government: A Study of Indian Central Excise
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Chapter 14
Tagelsir Mohamed Gasmelseid
The recent economic, organizational and technological transformations are motivating developing countries to adopt electronic government... Sample PDF
A Multi-Agent Service Oriented Modeling of E-Government Initiatives
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Chapter 15
Shahram Rahimi
The effectiveness of current search and retrieval systems is restricted as they do not use the semantics of the data but mainly utilize keywords.... Sample PDF
A Methodology for Ontological Mediation in Multi-Agent Systems
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Chapter 16
Eugene Santos Jr., Eunice E. Santos, Hien Nguyen, Long Pan, John Korah
With the proliferation of the Internet and rapid development of information and communication infrastructure, E-governance has become a viable... Sample PDF
Analyst-Ready Large Scale Real Time Information Retrieval Tool for E-Governance
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Chapter 17
Marco Carvalho
Data dissemination and information management technologies for tactical environments are quickly becoming major areas of research for both military... Sample PDF
In-Stream Data Processing for Tactical Environments
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Chapter 18
Dilip Kumar Sharma, Gopalji Varshneya, Ashwani Kumar Upadhyay
This article analyzes the diffusion of a Web technology named AJAX in facilitating e-government architecture and enhancing its potential by... Sample PDF
AJAX in Development of Web-Based Architecture for Implementation of E-Governance
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