Eliminating the Weakest Link: Leveraging Human Capital with Strategic Alliances in IT Outsourcing Supply Chains

Eliminating the Weakest Link: Leveraging Human Capital with Strategic Alliances in IT Outsourcing Supply Chains

Diana J. Wong-Ming Ji (Eastern Michigan University, USA)
DOI: 10.4018/978-1-59140-515-3.ch008
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Abstract

As organizations shift from tactical to strategic approaches with IT outsourcing, their human capital portfolios of knowledge, skills, competencies, and organizational capabilities need to be reconfigured accordingly. This chapter outlines a model for constructing human capital portfolios that enable firms to strategically leverage IT outsourcing. Two organizational capabilities—rational strategic management process and connective capabilities—provide the integrating mechanisms for competencies from three sub-units that are human resource information systems (HRIS), the IS function, and supply chain management. Knowledge and skills at the individual and sub-unit level enable the development of competencies that are integrated by organizational capabilities. Given the dynamic nature of competitive contexts, managers have to reconfigure their organizations’ human capital portfolio to align their firms with the external environment. In sum, creating human capital portfolios for strategic IT outsourcing supply chains requires a multi-level and multi-disciplinary approach to identify and strengthen the weakest links.

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Table of Contents
Acknowledgments
Chapter 1
Makoto Nakayama, Norma Sutcliffe
Information technology (IT) skill shortages appear at the market level occasionally—usually for emerging technologies, unanticipated challenges... Sample PDF
Skills, Management of Skills, and IT Skills Requirements
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Chapter 2
Makoto Nakayama, Norma Sutcliffe
In this chapter, the focus is on best practice for IT skills portfolio management. To begin, we formulate the key principles or mission statement... Sample PDF
An Approach for Managing IT Skills Portfolio
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Chapter 3
Abdulrahman A. Mirza, Susy S. Chan
Organizations are under increasing pressure to adopt Internet-based e-business solutions for improving internal efficiency and collaboration with... Sample PDF
Challenges for Managing IT Skills Portfolio for E-Business
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Chapter 4
Elizabeth Lahey
Technology professionals have real lives, interests, and desires that are affected by rapid changes in the industry. With the decline of the... Sample PDF
Skills and the Worker: Let's Get Real
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Chapter 5
Ken Strauss
This chapter identifies the essential information required in effective IT skills management initiatives. It argues that foremost among this... Sample PDF
Optimizing IT Skills Management Initiatives
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Chapter 6
Elizabeth Lahey
Technology products and services make up approximately one-third of the U.S. economy. The statistics are similar around the globe. Governments are... Sample PDF
Government Involvement in Skills Issues
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Chapter 7
Japanese IT-Skill Dilemma  (pages 150-175)
Yoko Takeda
Japanese companies are facing a dilemma regarding their IT skills. Although many Japanese feel the need to expand the scope of their information... Sample PDF
Japanese IT-Skill Dilemma
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Chapter 8
Diana J. Wong-Ming Ji
As organizations shift from tactical to strategic approaches with IT outsourcing, their human capital portfolios of knowledge, skills, competencies... Sample PDF
Eliminating the Weakest Link: Leveraging Human Capital with Strategic Alliances in IT Outsourcing Supply Chains
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Chapter 9
John E. Anderson, Kevin Barrett, Paul H. Schwager
Realizing that human resource (HR) professionals are often the gatekeepers to employment in organizations, this exploratory study examines the... Sample PDF
An Exploration of the Value of Information Systems Certification: The Perspective of the Human Resource Professional
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Chapter 10
Clement J. Boebel, Richard Sheridan, Thomas Meloche
Many software development hires fail to add significantly to the team’s overall productivity. The typical response is to increase the number of... Sample PDF
Extreme Interviewing to Find Team Oriented Programmers
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About the Authors