Enabling M-Government in South Africa: An Emerging Direction for Africa

Enabling M-Government in South Africa: An Emerging Direction for Africa

Blessing M. Maumbe (Cape Peninsula University of Technology, Republic of South Africa), Vesper Owei (Cape Peninsula University of Technology, Republic of South Africa) and Wallace Taylor (Cape Peninsula University of Technology, Republic of South Africa)
Copyright: © 2007 |Pages: 26
DOI: 10.4018/978-1-59140-884-0.ch011
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Abstract

This chapter describes the emergence of m-government in Africa. It examines the introduction of m-government in South Africa. The chapter also provides key examples of similar experiences with m-government in other African countries. The chapter focuses on the emerging patterns of m-government use, and it identi?es key issues for consideration in its deployment in the African context. The chapter argues that m-government potential in South Africa in particular must be explored as a complement to the on-going Gateway Project e-government initiatives. The rapid penetration of mobile phones in South Africa offers clear opportunity to deliver government services via this new channel. Security, lack of content development capacity, expensive modern handsets, and high recharge rates are highlighted as key barriers to m-government deployment to the poor in South Africa. The authors contend that development of an m-government strategy and a coordinated effort in awareness generation and service deployment will help deliver a more viable m-government.

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Table of Contents
Preface
Ibrahim Kushchu
Chapter 1
M. Halid Kuscu, Ibrahim Kushchu, Betty Yu
This chapter introduces the mobile government concept and creates a context for discussing various applications, services, and the relevant... Sample PDF
Introducing Mobile Government
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Chapter 2
Anette Hallin, Kristina Lundevall
This chapter presents the mCity Project, a project owned by the City of Stockholm, aiming at creating user-friendly mobile services in collaboration... Sample PDF
mCity: User Focused Development of Mobile Services Within the City of Stockholm
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Chapter 3
Paul Moore Olmstead, Gertraud Peinel, Dirk Tilsner, Witold Abramowicz, Andrzej Bassara, Agata Filipowska, Marek Wisniewski
This chapter introduces the USE-ME.GOV project that supports and encourages the authorities with the access to new e-government services at any time... Sample PDF
Usability Driven Open Platform for Mobile Government (USE-ME.GOV)
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Chapter 4
Klas Roggenkamp
This chapter looks at mobility and the term government to describe in?uencing factors for the process of designing mobile government. A detailed... Sample PDF
"It's the Mobility, Stupid": Designing Mobile Government
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Chapter 5
Gertraud Peinel
This chapter reports on experiences gained in the sustainable implementation of mobile e-government services. Sustainable operations require... Sample PDF
Business Models for M-Government Services
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Chapter 6
Eugenio Capra, Chiara Francalanci, Clementina Marinoni
This chapter proposes a reference “soft” competence framework to support both the implementation of m-government actions and the management of... Sample PDF
Soft Success Factors for M-Government
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Chapter 7
Ibrahim Kushchu, Seda Arat, Chet Borucki
Adoption of mobile technologies by government organizations not only bene?ts the parties who use these services, but also has positive impact on the... Sample PDF
The Impact of M-Government on Organisations: A Mobility Response Model
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Chapter 8
Norm Archer
Health care is an industry with a diverse set of stakeholders: governments, private health care providers, medical practitioners (physicians... Sample PDF
Mobile E-Health: Making the Case
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Chapter 9
Anna Sell, Erkki Patokorpi, Pirkko Walden, Bill Anckar
In this chapter, the writers present and discuss the ?ndings from an empirical study conducted in Turku, Finland, to explore the social workers’... Sample PDF
Adoption of Mobile Communication Technologies in the Municipal Open Care Service Sector
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Chapter 10
C. J. Fitch, C. Adams
Community health care seems to many governments to be an ideal arena for mobile technological support. Community health care professionals work... Sample PDF
Mobile Supported Patient Care: The Dichotomy of National and Local Needs
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Chapter 11
Blessing M. Maumbe, Vesper Owei, Wallace Taylor
This chapter describes the emergence of m-government in Africa. It examines the introduction of m-government in South Africa. The chapter also... Sample PDF
Enabling M-Government in South Africa: An Emerging Direction for Africa
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Chapter 12
Luis V. Casaló, Carlos Flavián, Miguel Guinalíu
This chapter introduces the concept of m-government and its implications for both citizens and public institutions. Although m-government is... Sample PDF
M-Government Initiatives at the Local Level: The Case of Zaragoza
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Chapter 13
Mete Yildiz
This chapter presents the current state and future prospects of, and policy issues related to the mobile (m-) government in Turkey at both national... Sample PDF
The State of Mobile Government in Turkey: Overview, Policy Issues, and Future Prospects
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Chapter 14
Ala M. Abu-Samaha, Yara Abdel Samad
This chapter aims to assess the viability of mobile governmental services in Jordan as a precursor to embracing mobile government as a complementing... Sample PDF
The Prospects of Mobile Government in Jordan: An Evaluation of Different Delivery Platforms
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Chapter 15
Panagiotis Germanakos, George Samaras, Eleni Christodoulou
During the last decade, users have become accustomed to new means of service delivery in the private sector. Nowadays, users expect the same level... Sample PDF
Multi-Channel Delivery of E-Services in the Light of M-Government Challenge
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Chapter 16
Howie Macumber, Bing Cheung
This chapter examines work conducted by Public Works and Government Services Canada, a department of the Government of Canada (GoC), to assess the... Sample PDF
A Secure Wireless Data Access Service for the Government of Canada
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Chapter 17
Nico Voutsis, Frank Zimmermann
A protocol is proposed that would allow electronic voting over channels, which typically are regarded as insecure like short message service (SMS)... Sample PDF
Anonymous Code Lists for Secure Electronic Voting over Insecure Mobile Channels
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Chapter 18
Ben Coaker, Candace Deans
The purpose of this chapter is to provide guidelines for city governments considering implementing large-scale wireless networks to provide Internet... Sample PDF
An Evaluation of U.S. City Government Wireless Networks for Mobile Internet Access
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Chapter 19
Margherita Pagani, Chiara Pasinetti
This chapter examines the reasons why individuals would choose electronic self-service delivery methods over more traditional methods of service... Sample PDF
Technical and Functional Quality in the Development of T-Government Services
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About the Authors