Enterprise System Development in Higher Education

Enterprise System Development in Higher Education

Bongsug Chae (Kansas State University, USA) and Marshall Scott Poole (Texas A&M University, USA)
Copyright: © 2006 |Pages: 26
DOI: 10.4018/978-1-59140-509-2.ch010
OnDemand PDF Download:
$37.50

Abstract

“One system for everyone” has been an ideal goal for information technology (IT) management in many large organizations, and the deployment of such systems has been a major trend in corporate world under the name of enterprise systems (ES) (Brown & Vessey, 2003; Davenport, 2000; Markus, Petrie, & Axline, 2000). Benefits from ES use are claimed to be significant and multidimensional, ranging from operational improvements through decision-making enhancement to support for strategic goals (Shang & Seddon, 2002). However, studies (Hanseth & Braa, 2001; Rao, 2000; Robey, Ross, & Boudreau, 2002) of the deployment of ES in private sector organizations show that the ideal is difficult to accomplish. This chapter reports a case in which a major university system in the U.S. attempted to develop an in-house enterprise system. The system is currently used by more than 4,000 individual users in almost 20 universities and state agencies. This case offers a historical analysis of the design, implementation and use of the system from its inception in the mid 1980s to the present. This case indicates that ES design and implementation in higher education are quite challenging and complex due to unique factors in the public sector—including state mandates/requirements, IT leadership/resources, value systems, and decentralized organizational structure among other things—that must be taken into account in planning, designing and implementing ES (Ernst, Katz, & Sack, 1994; Lerner, 1999; McCredie, 2000). This case highlights (1) the challenges and issues in the rationale behind “one system for everyone” and (2) some differences as well as similarities in IT management between the private and public sectors. It offers some unique opportunities to discuss issues, challenges and potential solutions for the deployment of ES in the public arena, particularly in higher education.

Complete Chapter List

Search this Book:
Reset
Table of Contents
Acknowledgments
Chapter 1
Amy Scott Metcalfe
In this chapter, I discuss the economic and political implications of knowledge management in higher education. First, I examine the linkages... Sample PDF
The Politcal Economy of Knowledge Management in Higher Education
$37.50
Chapter 2
Lisa A. Petrides, Lilly Ngyuen
While the pressure of public accountability has placed increasing pressure on higher education institutions to provide information regarding... Sample PDF
Knowledge Management Trends: Challenges and Opportunities for Educational Institutions
$37.50
Chapter 3
John Milam
This chapter provides an introduction to the use of ontologies and taxonomies in higher education. After a brief introduction to the nature of... Sample PDF
Ontologies in Higher Education
$37.50
Chapter 4
George S. McClellan, Gary A. Cruz, Amy Scott Metcalfe, Richard L. Wagoner
While the strategic goals of Knowledge Management might seem new to the academy, higher education has been central to the growing Knowledge Economy... Sample PDF
Toward Technological Bload and Academic Technocracy: The Information Age and Higher Education
$37.50
Chapter 5
Richard L. Wagoner
The implementation of knowledge management systems at universities can be tremendously costly in terms of both human and capital resources. One... Sample PDF
We've Got a Job to Do - Eventually: A Study of Knowledge Management Fatigue Syndrome
$37.50
Chapter 6
José L. Santos
In this study, a selected university’s capacity to provide necessary and meaningful information under a KM framework in order to guide it through... Sample PDF
Institutional Research (IR) Meets Knowledge Management
$37.50
Chapter 7
Lucie Sommer
Structuration theory, which examines the relationship between local and institutional structures, and organizational theory specific to the higher... Sample PDF
Revealing Unseen Organizations in Higher Education: A Study Framework and Application Example
$37.50
Chapter 8
Veronica Diaz, Patricia McGee
This chapter analyzes the emergence of learning objects as a dynamic and interactive relationship between technology and the organization. We... Sample PDF
Distributed Learning Objects: An Open Knowledge Management Model
$37.50
Chapter 9
Richard Smith, Brian Lewis, Christine Massey
Universities, among the oldest social institutions, are facing enormous pressures to change. There have always been debates about the university... Sample PDF
Policy Processes for Technological Change
$37.50
Chapter 10
Bongsug Chae, Marshall Scott Poole
“One system for everyone” has been an ideal goal for information technology (IT) management in many large organizations, and the deployment of such... Sample PDF
Enterprise System Development in Higher Education
$37.50
Chapter 11
Kandis M. Smith
The diffusion of an innovation takes, on an average, 25 years in an educational setting. Many factors contribute to this slow acceptance rate.... Sample PDF
Higher Education Culture and the Diffusion of Technology in Classroom Instruction
$37.50
Chapter 12
Andy Borchers
This case describes the “wiring” of Watkins University (a fictional name for a real Midwestern university) between 1997 and 2003 as the university... Sample PDF
Wiring Watkins University: Does IT Really Matter?
$37.50
Chapter 13
Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos
Although painstaking planning usually precedes all large IT development efforts, 80% of new systems are delivered late (if ever) and over budget... Sample PDF
Challenges of Complex Information Technology Projects: The MAC Initiative
$37.50
Chapter 14
Bing Wang, David Paper
This case study documents an organizational change intervention concerning the implementation of a novel information technology at a... Sample PDF
A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces
$37.50
Chapter 15
Amy Scott Metcalfe
The case studies presented offer several perspectives from which to better understand knowledge management in higher education. The questions... Sample PDF
Discussion Questions for the Case Studies
$37.50
Resources
Selected Bibliography
KM Glossary
About the Authors