Enterprise-Wide Strategic Information Systems Planning for Shanghai Bell Corporation

Enterprise-Wide Strategic Information Systems Planning for Shanghai Bell Corporation

Yuan Long (University of Nebraska - Lincoln, USA), Fiona Fui-Hoon Nah (Missouri University of Science and Technology, USA) and Zhanbei Zhu (Shanghai Bell Co., Ltd., China)
DOI: 10.4018/978-1-59904-408-8.ch021
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In response to increasing competition and technological advancement, Shanghai BellCo., Ltd., a leading telecommunications enterprise located in Shanghai, China, carried out a major initiative to develop its next generation information technology/information systems (IT/IS) strategic plan. The initiative was prompted by limitations of its current enterprise application systems where the systems were neither able to keep up with the evolving needs due to organizational change nor satisfy the increasing demands for information sharing and data analysis. This case describes the environmental and organizational context of Shanghai Bell Corporation, and the problems and challenges it encountered in developing an enterprise-wide strategic IT/IS plan. The issues covered include alignment of IT strategy with evolving business needs, application of a methodology to develop the strategic IT/IS plan, and evaluation of strategic planning project success.

Complete Chapter List

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Chapter 1
Suresh Chalasani, Dirk Baldwin, Jayavel Souderpandian
This case focuses on the development of information systems for not-for-profit volunteer-based organizations. Specifically, we discuss an... Sample PDF
Information System for a Volunteer Center: System Design for Not-For-Profit Organizations with Limited Resources
Chapter 2
Nava Pliskin, Marta Zarotski
Dead Sea Works is an international multi-firm producer of Potash and other chemicals whose sales for 1998 were about $500 million. In 1996, the... Sample PDF
Big-Bang ERP Implementation at a Global Company
Chapter 3
Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos
Although painstaking planning usually precedes all large IT development efforts, 80% of new systems are delivered late (if ever) and over budget... Sample PDF
Challenges of Complex Information Technology Projects: The MAC Initiative
Chapter 4
James I. Penrod, Ann F. Harbor
Higher education is changing. Driven by the need to increase productivity, quality, and access while meeting the challenges of competition... Sample PDF
Designing and Implementing a Learning Organization-Oriented InformationTechnology Planning and Management Process
Chapter 5
Pieter Blignaut, Iann Cruywagen
An information kiosk system is a computer-based information system in a publicly accessible place. Such a system was developed for a large public... Sample PDF
Development of an Information Kiosk for a Large Transport Company: Lessons Learned
Chapter 6
Dan Lim
Many people in higher education wonder where the rapid changes in information technology are going to take them. Many more fear that the ongoing... Sample PDF
Fostering a Technology Cultural Change: The Changing Paradigms at the University of Minnesota Crookston
Chapter 7
Folker den Braber, Arne Bjørn Mildal, Jone Nes, Ketil Stølen, Fredrik Vraalsen
During a field trial performed at the Norwegian telecom company NetCom from May 2003 to July 2003, a methodology for model-based risk analysis was... Sample PDF
Experiences from Using the CORAS Methodology to Analyze a Web Application
Chapter 8
Vincent C Yen
This case study is based on a multi-year information systems plan for a marketing firm. Initially, the investigation was enterprise-wide. We... Sample PDF
Systems Requirements and Prototyping
Chapter 9
Victor Portougal
This case details the implementation of the Systems Applications & Products (SAP) Production Planning module at EA Cakes Ltd. The market forced the... Sample PDF
ERP Implementation for Production Planning at EA Cakes Ltd.
Chapter 10
Martin Müller, Rolf Pfeifer
The case to be discussed is a joint project between the university of Zurich and “SwissPaper,” a large paper mill in Switzerland. The paper mill had... Sample PDF
Developing Effective Computer Systems Supporting Knowledge-Intensive Work: Situated Design in a Large Paper Mill
Chapter 11
Tom Butler
This article explores the political relationships, power asymmetries, and conflicts surrounding the development, deployment, and governance of... Sample PDF
Power Conflict, Commitment and the Development of Sales and Marketing IS/IT Infrastructures at Digital Devices, Inc.
Chapter 12
Chris Sauer
This chapter describes the transformation of the motor vehicle registration and driver licensing business of the Roads and Traffic Authority of the... Sample PDF
Changing the Old Order: Sequencing Organizational and Information Technology Change to Achieve Successful Organizational Transformation
Chapter 13
Monideepa Tarafdar, Sanjiv D. Vaidya
This case describes challenges in the adoption and implementation of IT in two public sector enterprises in the postal and distribution businesses... Sample PDF
Adoption and Implementation of IT in Developing Nations: Experiences from Two Public Sector Enterprises in India
Chapter 14
Mobile Technology  (pages 234-244)
Paul Cragg, Prue Chapman
Mobile Technology (MT) is a small/medium-sized electronics manufacturer that has been very successful and grown rapidly in recent years. Its... Sample PDF
Mobile Technology
Chapter 15
Antonio Diaz-Andrade, Martín Santana-Ormeño
This study describes the strategy and information technology adopted by Peru’s National Superintendent of Public Registries (SUNARP) to meet its... Sample PDF
Technological Modernization of Peru's Public Registries
Chapter 16
Jeremy Rose
This case concerns an information systems and technology (IS/IT) action research intervention into a train operating company in the newly privatized... Sample PDF
Information Systems and Technology Outsourcing: Case Lessons from ‘Travel Track'
Chapter 17
Wita Wojtkowski, Marshall Major
The focus of this case study is a successful regional law firm (an information intensive enterprise) that integrates information technology to... Sample PDF
Enterprise Information Portals: Efficacy in the Information Intensive Small to Medium Sized Business
Chapter 18
Purnendu Mandal
ABC Engineering is a Melbourne-based job shop manufacturing company. The company attempted a major improvement in the information technology area by... Sample PDF
Implementation of Information Technology in a Job Shop Manufacturing Company: A Focus on ManuSoft
Chapter 19
Risto Rajala, Matti Rossi, Virpi Kristiina Tuunainen
This case describes evolution of a small software company through three major phases of its life cycle. During the first phase, the business was... Sample PDF
Software Vendor's Business Model Dynamics Case: TradeSys
Chapter 20
Michelle Fong
Foreign direct investment has been a common conduit of technology transfer for the locally funded enterprises in the host country to adopt foreign... Sample PDF
The Foreign Banks' Influence in InformationTechnology Adoption in the Chinese Banking System
Chapter 21
Yuan Long, Fiona Fui-Hoon Nah, Zhanbei Zhu
In response to increasing competition and technological advancement, Shanghai BellCo., Ltd., a leading telecommunications enterprise located in... Sample PDF
Enterprise-Wide Strategic Information Systems Planning for Shanghai Bell Corporation
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