ERP-Based Knowledge Transfer

ERP-Based Knowledge Transfer

Zoonky Lee (University of Nebraska-Lincoln, USA), Jinyoul Lee (University of Nebraska-Lincoln, USA) and Tim Sieber (Lincoln, NE, USA)
Copyright: © 2002 |Pages: 9
DOI: 10.4018/978-1-931777-17-9.ch009
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Abstract

Enterprise Resource Planning (ERP) is an enterprise-wide package that tightly integrates all necessary business functions into a single system with a shared database. The implementation of ERP entails that business knowledge incorporated in the basic architecture of the software package is transferred into the adopting organization. This article investigates how organizational-specific requirements and technology constraints inherent in the software package interact in this knowledge transfer process. In-depth interviews, process analysis and documentation analysis are used to analyze the early implementation stage of ERP. The results conclude that the visible knowledge in the business process from the ERP package is compulsorily transferred into the organization along with business rules inherent in the process due to the process automation, the cross-functional nature of ERP package and limited flexibility of the package. The results also suggest that organizational adaptive capability of role and responsibility redistribution, development of new types of required knowledge and a different knowledge structure in the organization will internalize these standardized processes into business routines that will give a competitive edge. This article provides a new angle of adopting ERP in an organization, and contributes to a better understanding of competitive advantage based on process knowledge when standardized business processes are implemented in an organization.

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Table of Contents
Foreword
Don White
Chapter 1
Yogesh Malhotra
Many current implementations of organizational knowledge management, although based on the most advanced information technologies, are hobbled by... Sample PDF
Is Knowledge Management Really an Oxymoron? Unraveling the Role of Organizational Controls in Knowledge Management
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Chapter 2
Robert J. Mockler, Dorothy G. Dologite
This chapter describes the characteristics and types of strategically focused knowledge management systems and the key conditions affecting their... Sample PDF
Strategically-Focused Enterprise Knowledge Management
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Chapter 3
Jay Liebowitz
Knowledge management is one of the fastest emerging fields in industry today. Unfortunately, however, most of the knowledge management endeavors do... Sample PDF
Knowledge Mapping: An Essential Part of Knowledge Management
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Chapter 4
R. K. Jha, K. K. Mallik, R. N. Mukherjee
Knowledge Management System, with its database consisting of details of equipment capability, test methods, references and expertise of individuals... Sample PDF
Knowledge Management System: A Case Study of RDCIS Laboratories
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Chapter 5
Fons Wijnhoven, Kees van Slooten
Organizational memory information systems have a diversity of contents and may need a variety of information technologies. To cope with this... Sample PDF
Three Problems of Organizational Memory Information Systems Development
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Chapter 6
Andrew Doswell, Vivien Reid
An empirical investigation into perceptions about the handling of knowledge in organisations. The findings are based on replies to a non-random... Sample PDF
An Empirical Study of Knowledge and Organizations
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Chapter 7
Thekla Rura-Polley, Ellen Baker, Igor T. Hawryszkiewycz
This paper looks at knowledge management within geographically dispersed, cross-functional teams. In particular, it describes an electronic... Sample PDF
Facilitating Sensemaking in Knowledge Integration within Geographically Dispersed Cross-Functional Teams
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Chapter 8
Danny Brash, Nikos Prekas, Georges Grosz, Farida Semmak
One approach to managing business knowledge is to generalize problems and solutions within the context they appear, to enable reuse. We have applied... Sample PDF
Evaluating Organizational Patterns for Supporting Business Knowledge Management
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Chapter 9
Zoonky Lee, Jinyoul Lee, Tim Sieber
Enterprise Resource Planning (ERP) is an enterprise-wide package that tightly integrates all necessary business functions into a single system with... Sample PDF
ERP-Based Knowledge Transfer
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Chapter 10
J. Judah Buchwalter
Knowledge management (KM) is an active and growing field. One of the key factors of KM is its dependence on a culture that will support KM... Sample PDF
Knowledge Management in U. S. Federal Government Organizations: Can It Work?
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Chapter 11
Ric Jentzsch, Paul Prekop
Past research into information seeking has generally focused on the information seeker as an individual, and examined the activities, roles... Sample PDF
A Conceptual Model of Collaborative Information Seeking
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Chapter 12
K. Nageswara Rao, K. H. Babu
Many organizations world over are embracing knowledge management systems for survival and to retain profitability. This trend is visible in the... Sample PDF
Information Manager/Librarian to Knowledge Manager: Change of Role
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Chapter 13
Georg Disterer
Professional Service Firms (PSF), where professionals (consultants, lawyers, accountants, auditors, tax advisors, engineers ...) work, are... Sample PDF
Social and Cultural Barriers for Knowledge Databases in Professional Service Firms
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Chapter 14
Ruidong Zhang
The importance of knowledge management has been recognized both in academia and in practice. Meanwhile, the web technology is being used as a new... Sample PDF
Web-Based Knowledge Management
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Chapter 15
Helen J. Mitchell
The knowledge economy is the future. Organisations need to harness their knowledge and put it to advantage if they are to survive in the new age.... Sample PDF
The Innovation Link Between Organization Knowledge and Customer Knowledge
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Chapter 16
Charles A. Snyder, Larry T. Wilson
Knowledge Management (KM) has become a pervasive topic in management practice. The proliferation of KM is the result of concentrated and deliberate... Sample PDF
Implementing Knowledge Management: Issues for Managers
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Chapter 17
Gerd Frick, Eric Sax, Klaus D. Muller-Glaser
Collaborative engineering processes with more than one company involved raise the need for knowledge sharing across organizational boundaries. The... Sample PDF
Knowledge Sharing Across Organizational Boundaries with Application to Distributed Engineering Processes
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Chapter 18
Bishwajit Choudhary
Researchers have long argued that a “right” degree of closeness among team members is necessary for innovation. At unhealthy extremes, while... Sample PDF
Organizational Learning by 'Segmented Networks': Breeding Variations and Similarities Together - What is Optimum?
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Chapter 19
Stuart D. Galup, Ronald Dattero
Developing and supporting knowledge management systems that seamlessly integrate with the existing information technology infrastructure is a major... Sample PDF
Client/Server and the Knowledge Directory: A Natural Relationship
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Chapter 20
Brian Detlor
This paper presents an informational orientation towards knowledge work and draws implications of such a perspective on the functionality offered by... Sample PDF
An Informational Perspective Towards Knowledge Work: Implications for Knowledge Management Systems
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Chapter 21
Mike Metcalfe, Samantha Grant
This paper discusses the conceptual basis for a social-technical system aimed at assisting geographically separate companies to use the Internet to... Sample PDF
Argumentation and Knowledge-Sharing
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Chapter 22
I. T. Hawryszkiewycz
The chapter identifies the three major components of knowledge sharing and creation within enterprises as a combination of place, community and... Sample PDF
Supporting Knowledge Creation: Combining Place, Community and Process
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Chapter 23
Murray E. Jennex, Joseph Weiss
Projects can cause organizations to perform in new ways resulting in the generation of knowledge. It is postulated that organizational learning... Sample PDF
A Study of Knowledge Benefits Gained from Projects: The Electric Utility Industry Y2K Project Experience
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Chapter 24
Kam Hou Vat
This chapter investigates the design of organizational memory (OM) which is targeted for knowledge management (KM) support tailored for... Sample PDF
Designing Organizational Memory for Knowledge Management Support in Collaborative Learning
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Chapter 25
Harald F.O. VonKortzfleisch, Ines Mergel
One of the most relevant aspects as to knowledge management is the need to make knowledge workers to actively participate in the diverse processes... Sample PDF
Getting over "Knowledge is Power": Incentive Systems for Knowledge Management in Business Consulting Companies
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Chapter 26
The Information Laws  (pages 254-265)
Andrew S. Targowski
Mankind progresses in proportion to its wisdom which has roots in practice, acquired skills, available data & information, concepts and knowledge.... Sample PDF
The Information Laws
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Chapter 27
Prashant Pai, L. L. Miller, Vasant Honavar, Johnny Wong, Sree Nilakanta
Organizations are looking at ways to manage their information resources. Both the capture and the use of data created by the organization have come... Sample PDF
Supporting Organizational Knowledge Management with Agents
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Chapter 28
W. Jansen, G. C.A. Steenbakkers, H. P.M. Jagers
The objective of this article is to illuminate the relation between knowledge management and virtual communities. A model which comprises four types... Sample PDF
Knowledge Management and Virtual Communities
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Chapter 29
Pamila Dembla, En Mao
Knowledge has been identified as the key issue to gaining competitive advantage in any business. A successful company is one that can create new... Sample PDF
A Research Model for Knowledge Management
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Chapter 30
D. A. White, Y. M. Sutton
As organisations continue to seek optimal levels of competitive advantage and innovation, the search continues for more powerful and successful ways... Sample PDF
'Knowledge Management': A Telling Oxymoron?
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About the Editors