ERP Implementation: A Project Manager’s Tips for Success

ERP Implementation: A Project Manager’s Tips for Success

Vladimir Kovacevic (Abu Dhabi Marine Operating Company, UAE)
DOI: 10.4018/978-1-4666-2220-3.ch007
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Considering the high rate of failures in ERP implementation projects, there is an urgent need to identify the causes of such failures and the preventing actions associated with these causes. ERP practitioners and academics are unanimous that competencies and abilities of the ERP project manager have a direct impact on the project and its well-being. In fact, it is widely accepted that specific project manager’s attributes such as oversight, leadership, communication, problem solving, and conflict-resolution are critical to the success of ERP projects. This case highlights some of the important issues and challenges that the author has encountered as a project manager of ERP system implementation in an Oil and Gas company in Kuwait. The focus of the case is on lessons learned and tips that can be handy and useful for people who may resume this important role in implementation projects.
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Case Description

This project was considered one of the biggest (4,500+ users), and it was also regarded as one of the most complex implementation of IBM Tivoli MAXIMO EAM software ever, reflecting the requirements bundled in the scope of work. It was clear that projects of such magnitude required detailed and careful preparation by both vendor and client involving a comprehensive scope analysis, WBS development, the selection of a suitable implementation methodology, project organization set up, among other things. Unfortunately, many things did not start well from the beginning.

To start with, the vendor has failed to submit the vendors' resources histogram, project organization chart and personnel CV’s to the client prior to the contract kick-off. Additionally, the client right to approve or reject the project team members combined with a very rigorous selection criteria specified, the project had to be started even though the project team had not been formed yet. Consultants were rejected one after another even though they had 3+ years of implementation experience working in complex projects. The harsh and unrealistic selection criteria, combined with the negative attitude of the client’s project manager and the key stakeholders has delayed the resources mobilization and consequently start of initiation and planning phase.

Your client must be aware of the implementation methodology and standard you will apply much before project kicks off. On projects of this magnitude, the challenge will be to adjust it to accommodate client specific needs and you should do it along with the client during initiation and planning stage. However, this exercise must not transform into major changes to implementation methodology and documentation standards you use.

This has not only used up excessive time and efforts by the involved parties, but also had represented a potential risk for the delay of project deliverables.

Complete Chapter List

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Editorial Advisory Board
Table of Contents
Sami Abi Esber
Fayez Albadri
Chapter 1
Firas Albataineh
A project is a complex, no routine, one-time effort limited by time, budget, resources, and performance specifications designed to meet a customer’s... Sample PDF
ERP Implementation in Kuwait O&G: Issues, Problems, and Concerns
Chapter 2
Amer Dabbagh, Eissa Khoori
This major Oil and Gas producing company in the Gulf went through an implementation experience of EIS system in 2005. The EIS Implementation... Sample PDF
EIS Implementation in a Major UAE Oil Producing Company
Chapter 3
Rima Shishakly
Implementing Enterprise Resource Planning (ERP) is one of the major IT innovations in this decade. ERP solutions seek to integrate and modernize... Sample PDF
ERP Promises in the United Arab Emirates Educational Sector: A Descriptive Analysis of ERP Usage and Utilization
Chapter 4
Nooruddin Ahmed
Any ERP/EAM implementation is a complex journey. No matter how prepared, more often than not you end up like a traveler on a tour of countries where... Sample PDF
Enterprise Asset Management System: A Green Gulf Implementation Case
Chapter 5
Nabil Ghalib
Application software development has always been viewed as a massive challenge by companies that view IT services as a support function rather than... Sample PDF
The Design and Implementation of Paperless Medical System (PMS) for Offshore Operating Company: A Structured Approach
Chapter 6
Fayez Albadri
ERP systems life cycle may extend in some business organizations up to fifteen years or more. Nevertheless, the time comes in the life of an ERP... Sample PDF
ERP Upgrade vs. ERP Replacement: The Case of Gulf Telecom
Chapter 7
Vladimir Kovacevic
Considering the high rate of failures in ERP implementation projects, there is an urgent need to identify the causes of such failures and the... Sample PDF
ERP Implementation: A Project Manager’s Tips for Success
Chapter 8
Ahmad Fayez
The high academic posture of Gulf Private School (GPS) and its outstanding students’ performance in the gulf region is a translation of its vision... Sample PDF
The Selection and Deployment of System in Gulf Private School: Issues, Challenges, and Lessons Learnt
Chapter 9
Fayez Albadri, Salam Abdallah
The “End-Users” factor is singled out as the one of the most important ERP Critical Success Factors (CSF). It is evident from reported ERP failure... Sample PDF
Managing Knowledge and Change in GCC Project: ERP End-User’s Perspective
Chapter 10
Ali Sartawi
Computerized Maintenance Management Systems (CMMS) are designed to manage asset maintenance in a professional manner, by means of integrating all... Sample PDF
Effective Implementation and Utilization of CMMS System: Challenges and Solutions
Chapter 11
Wafi Al-Karaghouli, Ahmed Al Azri, Zahran Al Salti
Transformational e-government projects and large-scale Enterprise Information System (EIS) implementation projects have one thing in common: they... Sample PDF
E-Government and EIS Change Management and Critical Success Factors: An Omani Success Story
Chapter 12
Asim Hussain
A comprehensive training program was carried out before Go Live of the system to train all prospective users of the system. The extensive change... Sample PDF
Implementation of Integrated Enterprise Asset Management Systems (IEAMS): Key Challenges and Lessons Learned
Chapter 13
Mohamed Elhefnawi
The experience of many organizations that have automated their business capabilities using enterprise information systems indicates that the... Sample PDF
ITIL Implementation in a Major Arabian Gulf Company: Approach and Challenges
Chapter 14
Nabil Ghalib
Application software projects have always been viewed as a massive challenge by companies, particularly when it comes to replacing legacy in-house... Sample PDF
Managing the Replacement of Legacy HR System
Chapter 15
Moh’d Jarrar
The project aimed at developing a system to manage the development of young university graduates and equip them with the experience and skills... Sample PDF
Automating Competency Development Program for Integrating Graduates in EDC Workforce: Issues and Challenges
Chapter 16
Salam Abdallah
The challenge of transforming data and information in enterprise information systems into knowledge that can be rolled up and presented to... Sample PDF
Business Intelligence Enterprise Solution at Abu Dhabi Finance: Issues and Challenges
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