Evaluating Processes and Performance in Virtual Teams
Ying-Chieh Liu (Chaoyang University of Technology, Taiwan), Janice M. Burn (Edith Cowan University, Australia) and Susan Stoney (Edith Cowan University, Australia)
Copyright: © 2008
This article describes a study to analyse the actual processes involved when virtual teams (VTs) undertake specific group tasks. Six VTs were established and communication was monitored through a discussion board. The content was coded using the TEMPO system developed by Futoran et al. (1989), and the communication pattern of each virtual team was analysed. A number of inferences can be drawn which will assist in future performance management.
Key Terms in this Chapter
Virtual Teams: A team with a small group of people who work through computer communication technology for a specific purpose, normally without face-to-face meetings
Communication Pattern: A specific characteristic or arrangement shown in the communication process.
Virtual Team Performance: The quality and effectiveness of execution of virtual teams in performing the tasks.
Virtual Team Processes: A series of actions that lead virtual teams to complete the jobs. They may include both task and social activities.
TEMPO System: A coding system developed by Futoran et al. (1989) to be used to code the contents of group activities.
Content Analysis: A research method used to determine the presence of certain words or concepts within texts or sets of texts. The presence, meanings and relationships of such words and concepts can be analysed to make inferences about the messages within the texts.