Evaluating IS Quality as a Measure of IS Effectiveness

Evaluating IS Quality as a Measure of IS Effectiveness

Carla Wilkin (The University of Melbourne, Australia)
DOI: 10.4018/978-1-59140-553-5.ch199
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Abstract

An enduring question in information systems research and practice concerns evaluation of the impact of information systems (IS). It endures, as to date there is no ready solution. Focusing on one aspect, measuring IS success or effectiveness, there are ranges of measures available. At one end of the scale we have perceptual measures like use and user satisfaction; somewhere along that scale we have the more objective measures like quality; whilst at the other end we have objective measures like increased market share, price recovery and increased product quality.

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