The IT Evaluation and Benefits Management Life-Cycle

The IT Evaluation and Benefits Management Life-Cycle

Judy McKay (Edith Cowan University, Australia) and Peter Marshall (Edith Cowan University, Australia)
Copyright: © 2001 |Pages: 13
DOI: 10.4018/978-1-878289-90-2.ch003
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Abstract

It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and particularly in information technology (IT). On the one hand, discussions of the new information-based economy and the promise of the new e-business domain leads inevitably to enormous faith being placed in IT, or perhaps more accurately, on the critical, appropriate utilisation of IT to deliver business benefits. Such faith is illustrated by quotes such as: “Across all industries, information and the technology that delivers it have become critical, strategic assets for business firms and their managers” (Laudon and Laudon, 2000). But such enthusiasm is tempered by another view or concern that IT is not delivering on its promises, that it is “oversold and undelivered” (Earl, 1994), and that demonstrating the business value of IT investment is difficult in many instances. This concern that managers do not perceive that they are deriving value for money when it comes to IT investments is troubling when information and IT are often presented as the very backbone of the new economy. Such cynicism is reflected in quotes such as: “There are many different ways to ruin a company. Speculation is the fastest, IT is the most reliable” (Kempis et al., 1999).

Complete Chapter List

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Table of Contents
Preface
Wim Van Grembergen
Acknowledgments
Wim Van Grembergen
Chapter 1
Chad Lin, Graham P. Pervan
Information systems / information technology (hereafter referred to as IS/IT) now represents substantial financial investment for many... Sample PDF
A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes
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Chapter 2
John Thorp
Information technology is today transforming all aspects of our lives — how we work, shop, play and learn. It is transforming our economic... Sample PDF
The Benefits Realization Approach to IT Investments
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Chapter 3
Judy McKay, Peter Marshall
It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and... Sample PDF
The IT Evaluation and Benefits Management Life-Cycle
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Chapter 4
Vassilis Serafeimidis
Information technology (IT) and information systems (IS) have become an organizational necessity in order to support routine data processing... Sample PDF
A Review of Research Issues in Evaluation of Information Systems
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Chapter 5
Egon Berghout, Theo-Jan Renkema
The evaluation of information technology (IT) investments has been a recognised problem area for the last four decades, but has recently been... Sample PDF
Methodologies for Investment Evaluation: A Review and Assessment
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Chapter 6
Vassilis Serafeimidis
Information systems evaluation is embedded in many social and organisational processes, and thus is a particularly complex decision process.... Sample PDF
The Institutional Dimensions of Information Systems Evaluation
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Chapter 7
Carla Wilkin, Rodney Carr, Bill Hewett
IT Evaluation is essential, given that the value of investment in the IT industry is currently almost $2 trillion US. There is no doubt that an... Sample PDF
Evaluating IS Quality: Exploration of the Role of Expectations on Stakeholders' Evaluation
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Chapter 8
Nandish V. Patel
Until the beginning of the 1990s, information systems (IS) were generally viewed as largely a support for business activity and were justified using... Sample PDF
Evaluating Evolutionary Information Systems: A Post-Modernist Perspective
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Chapter 9
Soo Kyoung Lim
As information and communication technologies have rapidly developed in the 1990s, enormous changes have taken place everywhere. At work... Sample PDF
A Framework to Evaluate the Informatization Level
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Chapter 10
Kenneth Murphy, Steven John Simon
The goal of this chapter is to demonstrate how cost benefit analysis can be applied to large-scale ERP projects, and that these methods can... Sample PDF
Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation: A Case for Including Intangibles
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Chapter 11
Michael Rosemann
The management of Enterprise Systems (ES) software consists of two main tasks: the implementation and the use, stabilisation and change of this... Sample PDF
Evaluating the Management of Enterprise Systems with the Balanced Scorecard
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Chapter 12
Mahesh S. Raisinghani
This chapter presents a comprehensive model for optimal electronic commerce strategy and extends the relatively novel Analytic Network Process (ANP)... Sample PDF
A Balanced Analysis Approach to Strategic Electronic Commerce Decisions: A Framework of the Evaluation Method
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Chapter 13
Wim Van Grembergen, Ronald Saull
The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive... Sample PDF
Information Technology Governance through the Balanced Scorecard
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Chapter 14
Bram Meyerson
The pace of business and technological change continues to accelerate and the gap between business requirements and the capability of Information... Sample PDF
Using a Balanced Scorecard Framework to Leverage the Value Delivered by IS
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Chapter 15
Peter Verleun, Egon Berghout, Maarten Looijen, Roel van Rijnback
In this chapter, established information resource management theory is applied to improve the development and maintenance of large balanced... Sample PDF
Management of Large Balanced Scorecard Implementations: The Case of a Major Insurance Company
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Chapter 16
Nancy Eickelmann
This chapter describes the integration of the Capability Maturity Model (CMM) and ISO-9126 software measurement frameworks with the National... Sample PDF
Integrating the Balanced Scorecard and Software Measurement Frameworks
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Chapter 17
Nancy Eickelmann
Organizations have become increasingly dependent on information technologies to conduct daily operations, achieve competitive advantage and to... Sample PDF
A Comparative Analysis of the Balanced Scorecard as Applied in Government and Industry Organizations
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About the Authors