Evolving Organizational Growth through Information Technology

Abstract

This case study describes the gradual evolution of the use of information technology, first to support basic transaction processing, and ultimately to support the strategic issues that such an operation faces The Service Employees International Union, Local 36 Benefits Office, provides service to over 3,500 union members in Pennsylvania’s Delaware Valley area by the Service Employees International Union, Local 36 Benefits Office, which provides service to over 3,500 union members.