An Exploratory Analysis for ERPS Value Creation

Abstract

A great number of firms worldwide have invested a lot in the application of ERP systems to modify their business model and be able to offer better processes. When firms implement ERP systems they try to integrate and optimize their processes in what they consider their key areas. The present chapter tries to offer a view centered on the main reasons why Spanish firms have implemented ERP systems in the last ten years and what have been their main critical success factors and their main failure factors too. For that, the authors apply a model that they have previously developed based in 5 main groups of variables. The authors ask firms about their perceptions and final results provided by the variables affecting their change processes in the ERP implementation. The authors try to offer a realistic view of what has been taking place in the Spanish market.