Exploring the Role of Broadband Adoption and Socio-Economic Characteristics in the Diffusion of Emerging E-Government Services

Exploring the Role of Broadband Adoption and Socio-Economic Characteristics in the Diffusion of Emerging E-Government Services

Yogesk K. Dwivedi (Swansea University, UK)
Copyright: © 2008 |Pages: 12
DOI: 10.4018/978-1-59904-783-6.ch009
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Abstract

The penetration of the Internet and opportunities involving information and communication technologies (ICTs) have occurred at an escalating rate within the private sector. This has caused governments and public sector organisations around the globe to become aware of their potential and consequently utilise them; thereby triggering investments in e-services (Choudrie et al., 2004a). However, the e-services offered by governments are much more than simple automation. E-services are meant to dramatically improve all areas of government activities: from democratic participation using online voting to improving the efficiency of citizen interactions with the government by providing online government services (Barc & Cordella 2004).Other countries around the globe are undertaking various e-government measures. Similar to them, the United Kingdom (UK) government is also undertaking steps that ensure it is progressing in accordance with these countries. For this purpose, the introduction and experiences of utilising a number of government services that are offered electronically via the ‘Government Gateway’ in the UK is pertinent. These e-government services include council tax bills and accounts, housing benefits, child benefit claims, carer’s allowance, jobs online, state pension forecasts, self assessment of tax and tax credits, landweb direct, and the national blood services (Government Gateway, 2004). This is in contrast to the traditional method, whereby access to government services was undertaken by the citizens visiting ‘physical, brick foundation’ locations. Therefore this novel phenomenon offers a great amount of convenience and ease for citizens’ use (Government Gateway, 2004). However, it is not known whether the citizens of the UK are aware of such services. Further, questions are still emerging concerning whether the citizens are actually adopting the newly offered services. Therefore the initial aim of this chapter is to examine citizens’ awareness and adoption of e-government initiatives, specifically the Government Gateway in the United Kingdom. Since these services have been recently introduced, an investigation is needed to study if the demographic characteristics and home Internet access are affecting the awareness and adoption of these services. Therefore the second aim of this chapter is to examine the affect of the citizens’ demographic characteristics and home Internet access on the awareness and adoption of e-government services. To fulfill these aims, this study undertook an empirical examination of the awareness and adoption of the Government Gateway amongst UK citizens. This research offers a contribution to various stakeholders including the government agencies who could require a distinction to be drawn between the adopters and non-adopters of e-government services. That is, from the results of this research the government agencies could better understand in a simpler and detailed manner, the problem of low adoption. This could allow the formulation of a strategy that promotes awareness and diffusion. The chapter begins with a brief discussion of research undertaken on the citizens’ adoption of e-government services and a brief overview of the Government Gateway and its purpose. The findings are then presented and discussed. Finally, a conclusion to the research is provided. It is important to mention that the research methodology for this chapter is already presented and discussed in previous chapters. Therefore, this chapter does not include research methodology and only presents empirical data in the form of tables.

Complete Chapter List

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Dedication
Table of Contents
Foreword
John de Ridder
Preface
Yogesh K. Dwivedi
Acknowledgment
Chapter 1
Yogesk K. Dwivedi
This chapter provides an introduction to this research monograph. The following section provides a definition of broadband, outlines broadband’s... Sample PDF
Introduction to Broadband Adoption and Usage Research
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Chapter 2
Yogesk K. Dwivedi
An examination of previous literature in the information systems (IS) area illustrates that researchers have not yet undertaken research on... Sample PDF
Conceptual Model for Examining Consumer Broadband Adoption, Usage, and Impact
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Chapter 3
Research Methodology  (pages 51-75)
Yogesk K. Dwivedi
The previous chapter formed a conceptual model aimed at examining broadband adoption, usage, and impact from the context of household consumers.... Sample PDF
Research Methodology
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Chapter 4
Yogesk K. Dwivedi
Chapter 2 described the proposed conceptual model that is used to understand the adoption, usage, and impact of broadband from the consumer... Sample PDF
Development of Survy Instrument: Exploratory Survey and Content Validity
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Chapter 5
Yogesk K. Dwivedi
The previous chapter (Chapter 4) described the development and validation of a survey instrument for the purpose of data collection in order to... Sample PDF
Development of Survey Instrument: Confirmatory Survey
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Chapter 6
Yogesk K. Dwivedi
The previous chapters (Chapters 4 and 5) described the development and validation of a survey instrument for the purpose of data collection in order... Sample PDF
Empirical Findings: Adoption, Usage, and Impact of Broadband
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Chapter 7
Yogesk K. Dwivedi
The previous chapter (Chapter 6) examined the differential usage of the Internet in broadband and narrowband environments. However, the previous... Sample PDF
Comparing the Current and Future Use of Electronic Services
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Chapter 8
Yogesk K. Dwivedi
The previous chapters (Chapters 6 and 7) presented the findings obtained from the survey conducted to examine the adoption, usage, and impact of... Sample PDF
Reflecting Upon the Empirical Findings: Validating the Conceptual Model
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Chapter 9
Yogesk K. Dwivedi
The penetration of the Internet and opportunities involving information and communication technologies (ICTs) have occurred at an escalating rate... Sample PDF
Exploring the Role of Broadband Adoption and Socio-Economic Characteristics in the Diffusion of Emerging E-Government Services
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Chapter 10
Yogesk K. Dwivedi
Broadband is a technology still penetrating the telecommunication market and is seen as the most significant evolutionary step since the emergence... Sample PDF
Broadband Quality Regulation: Perspectives from UK Users
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Chapter 11
Yogesk K. Dwivedi
This chapter provides a conclusion of the results and discussions of the UK case study research presented in this book. The chapter begins with an... Sample PDF
Conclusion: Contributions, Limitations, and Future Research Directions
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Chapter 12
Yogesk K. Dwivedi
The Netherlands has experienced a high uptake of broadband Internet amongst its population. However, the question remains whether there are any... Sample PDF
A Longitudinal Study to Investigate Consumer/User Adoption and Use of Broadband in the Netherlands
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Chapter 13
Yogesk K. Dwivedi
Broadband potentially has benefits for education, but in order to be beneficial it has to be used. In this chapter, we have investigated from a user... Sample PDF
Broadband in Dutch Education: Current Use, Experiences, and Thresholds
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Chapter 14
Yogesk K. Dwivedi
This chapter empirically examines factors affecting the adoption of broadband in the developing countries of Bangladesh and the Kingdom of Saudi... Sample PDF
Factors Affecting Consumer Adoption of Broadband in Developing Countries
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Chapter 15
Yogesk K. Dwivedi
This chapter presents the implications of the research discussed in this book and outlines future research trends in the area of consumer adoption... Sample PDF
Implications and Future Trends
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About the Contributors