In higher education, there are two distinctly different means of communication. The first is group communication, which normally takes place in the classroom. Most of the communication in the classroom uses the face-to-face media. Outside of the classroom, however, various communications media may be used. In this article, we examine the preferences for face to face, e-mail, and telephonic communication for a variety of tasks.
Key Terms in this Chapter
E-Mail: The use of computers and networks to pass messages from sender to receiver.
Telephone: Communication that takes place over the telephone.
Office Hours: An example of face-to-face communication in the academic arena.
Face to Face: Communication that take place verbally between individuals.
Communications Media: The channels through which communication travels, such as e-mail, face to face, or telephone.
Collaboration: Interactions that take place between two individuals, such as negotiation, information sharing, and communication.