Findings for the Industrial Case Study

Findings for the Industrial Case Study

Farley Simon Nobre (Innovation Technology Enterprise, Brazil), Andrew M. Tobias (University of Birmingham, UK) and David S. Walker (University of Birmingham, UK)
DOI: 10.4018/978-1-60566-302-9.ch011
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Abstract

Chapter XI presents results, analyses, and conclusions about the industrial case study. From a micro perspective, it presents findings of the management control system of the organization process performance. In particular, it gives special attention to the analysis of data of a set of five successive large-scale software projects which were engineered and managed in the Telecommunications Management Networks (TMN) Section of NEC of Brazil (NOB). These data include project cost (C) and project requirements completeness (R) and they represent the state variables of the software process of the TMN Section. C and R are fed into the cognitive machine which performs the computation of performance indexes of the software process of the TMN Section. The performance indexes include Customer Satisfaction (CS) and Project Management Quality (PMQ). The process of mapping the inputs (C and R) to the outputs (CS and PMQ) was illustrated earlier in Figure 10.2. In this perspective, organization process performance is synonymous with the TMN Section’s process performance. From a macro perspective, this chapter presents analysis and conclusions about the main correlations between measures of organization process improvement and organizational cognition. Findings indicate that improvements in the level of organization process performance are associated with improvements in the level of organization process maturity. Proceeding further, we associate these results with improvements in the degree of organizational cognition. Chapter XI also outlines the main contributions and limitations found with the implementation of The Capability Maturity Model in the organization of study.

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Dedication
Table of Contents
Foreword
Michael R. Czinkota
Preface
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
Acknowledgment
Chapter 1
General Introduction  (pages 1-21)
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
The practice of organizing is ancient, but formal study of organizations is relatively new. The search for knowledge on organizations through... Sample PDF
General Introduction
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Chapter 2
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter presents rationale for a theory of organizational cognition on the basis of contingency theory and bounded rationality concepts.... Sample PDF
Rationale for Organizational Cognition
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Chapter 3
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
Chapter III introduces definitions, premises, and propositions towards a theory of organizational cognition. It proposes principles about... Sample PDF
A Theory of Organizational Cognition
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Chapter 4
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter outlines rationale for cognitive machines. It connects theories of bounded rationality of Herbert Simon with theories of fuzzy systems... Sample PDF
Rationale for Cognitive Machines
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Chapter 5
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter presents principles of cognitive machines. It presents definitions of intelligence, cognition, autonomy, and complexity for machines.... Sample PDF
Principles of Cognitive Machines
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Chapter 6
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter is concerned with the design of cognitive machines. These machines and their models were chosen in order to increase and to improve: i.... Sample PDF
Design of Cognitive Machines
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Chapter 7
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter introduces analyses of cognitive machines and perspectives about their participation in organizations. Therefore, it connects cognitive... Sample PDF
Analysis of Cognitive Machines in Organizations
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Chapter 8
The Organization of Study  (pages 113-121)
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter presents the organization1 of study and the research methods selected for its investigation. It explains the scope, the purpose, and... Sample PDF
The Organization of Study
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Chapter 9
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter is concerned with the implementation of The Capability Maturity Model in the organization of study. In this application, we define... Sample PDF
Organizational Cognition in the Industrial Case Study
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Chapter 10
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
Chapter X is concerned with the design of a management control system whose functional elements execute cognitive tasks of analysis, decision and... Sample PDF
A Cognitive Machine in the Organization of Study
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Chapter 11
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
Chapter XI presents results, analyses, and conclusions about the industrial case study. From a micro perspective, it presents findings of the... Sample PDF
Findings for the Industrial Case Study
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Chapter 12
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
Analyses and predictions about the implications of cognitive machines for organizations are a topic of further research which demands a high level... Sample PDF
Implications of Cognitive Machines for Organizations
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Chapter 13
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
The major contributions of this chapter are concerned with: a. Analysis of the limitations of past and current manufacturing organizations (and... Sample PDF
Beyond the Thresholds of Manufacturing Organizations
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Chapter 14
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This chapter contributes by proposing the definition, the structure and the processes of Computational Organization Management Networks (COMN) which... Sample PDF
The New Organization: Towards Computational Organization Management Networks
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Chapter 15
Farley Simon Nobre, Andrew M. Tobias, David S. Walker
This book has provided many contributions to the concepts of organizational cognition and cognitive machines, but most importantly, we have to... Sample PDF
Contribution and Extensions
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Appendix Section
About the Authors