Foundations of Business Process ModelingJan Mendling (Queensland University of Technology, Australia)
Copyright © 2010.
36 pages.
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DOI: 10.4018/978-1-61520-969-9.ch002
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MLA
Mendling, Jan. "Foundations of Business Process Modeling." Business Information Systems: Concepts, Methodologies, Tools and Applications. IGI Global, 2010. 6-41. Web. 22 May. 2013. doi:10.4018/978-1-61520-969-9.ch002
APA
Mendling, J. (2010). Foundations of Business Process Modeling. In I. Management Association (Ed.), Business Information Systems: Concepts, Methodologies, Tools and Applications (pp. 6-41). Hershey, PA: Business Science Reference. doi:10.4018/978-1-61520-969-9.ch002
Chicago
Mendling, Jan. "Foundations of Business Process Modeling." In Business Information Systems: Concepts, Methodologies, Tools and Applications, ed. Information Resources Management Association, 6-41 (2010), accessed May 22, 2013. doi:10.4018/978-1-61520-969-9.ch002
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  | | TopAbstractThis chapter provides an overview of business process management and business process modeling. We approach business process management by giving a historical classification of seminal work, and define it by the help of the business process management life cycle. Business process models play an important role in this life cycle, in particular, if information systems are used for executing processes. We deduct a definition for business process modeling based on a discussion of modeling from a general information systems point of view. In the following, we detail business process modeling techniques, in particular, modeling languages and modeling procedures for business process modeling. Finally, we discuss some future trends with a focus on the business process execution language for Web services (BPEL), and conclude the chapter with a summary. The chapter aims to cover business process modeling in a comprehensive way such that academics and practitioners can use it as a reference for identifying more specialized works. TopComplete Chapter List
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Daniel J. Power (University of Northern Iowa and DSSResources.com, USA)
Since the late 1960s, researchers have been developing and implementing computerized systems to support management decision makers. A number of decision support syst...
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Jan Mendling (Queensland University of Technology, Australia)
This chapter provides an overview of business process management and business process modeling. We approach business process management by giving a historical classi...
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| 3. |
Brian H. Cameron (The Pennsylvania State University, USA)
Business process modeling (BPM) is a topic that is generating much interest in the information technology (IT) industry today. Business analysts, process designers,...
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Khaled M. Khan (Qatar University, Qatar)
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John Wang (Montclair State University, USA), James Yao (Montclair State University, USA), Jeffrey Hsu (Fairleigh Dickinson University, USA)
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M. Spadoni (Ecole Nationale d’Ingénieurs de Metz & Laboratory for Industrial and Mechanical Engineering, France), A. Abdmouleh (Metz University & Laboratory for Industrial and Mechanical Engineering, France)
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| 41. |
Paz Perez González (Industrial Management Research Group, University of Seville, Spain), Jose M. Framinan (Industrial Management Research Group, University of Seville, Spain)
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Firas M. Alkhaldi (Arab Academy for Banking and Financial Sciences, Jordan), Mohammad Olaimat (Arab Academy for Banking and Financial Sciences, Jordan), Abdullah Abdali Rashed (Saba University, Yemen)
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| 43. |
Steen Brahe (Danske Bank, Denmark)
Many enterprises use their own domain concepts when they model business processes. They may also use technology in specialized ways when they implement the business...
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Edward T. Chen (University of Massachusetts Lowell, USA)
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| 48. |
Zhi-Zhuo Zhang (South China University of Technology, China), Qiong Chen (South China University of Technology, China), Shang-Fu Ke (South China University of Technology, China), Yi-Jun Wu (South China University of Technology, China), Fei Qi (South China University of Technology, China), Ying-Peng Zhang (South China University of Technology, China)
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| 49. |
Jing Lu (Southampton Solent University, UK), Weiru Chen (Shenyang Institute of Chemical Technology, China), Osei Adjei (University of Bedfordshire, UK), Malcolm Keech (University of Bedfordshire, UK)
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| 50. |
Oscar Romero (Universitat Politècnica de Catalunya, Spain), Alberto Abelló (Universitat Politècnica de Catalunya, Spain)
Many methodologies have been presented to support the multidimensional design of the data warehouse. First methodologies introduced were requirement-driven but the s...
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David A. Gadish (California State University Los Angeles, USA)
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Nan Jiang (Cedarville University, USA)
The recent advances in sensor technologies have made these small, tiny devices much cheaper and convenient to use in many different applications, for example, the we...
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Pedro Furtado (Universidade Coimbra, Portugal)
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Yuefeng Li (Queensland University of Technology, Australia)
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Robert Wrembel (Poznan University of Technology - Institute of Computing Science, Poland)
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Mouhib Alnoukari (Arab Academy for Banking and Financial Sciences, Syria), Asim El Sheikh (Arab Academy for Banking and Financial Sciences, Jordan), Zaidoun Alzoabi (Arab Academy for Banking and Financial Sciences, Syria)
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Alaa Abdou (United Arab Emirates University (UAEU), UAE), Moh’d Radaideh (United Arab Emirates University (UAEU), UAE), John Lewis (University of Liverpool, UK)
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Sherif Kamel (The American University in Cairo, Egypt)
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Sotirios K. Goudos (Aristotle University of Thessaloniki, Greece), Vassilios Peristeras (National University of Ireland, Ireland), Konstantinos Tarabanis (University of Macedonia, Greece)
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Calin Gurau (GSCM – Montpellier Business School, France)
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Karl Kurbel (European University, Germany)
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Jeffrey Chang (London South Bank University, UK), Margi Levy (University of Warwick, UK), Philip Powell (University of Bath, UK and University of Groningen, The Netherlands)
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Dominique Vinck (Université P. Mendès, France), Igor Rivera-Gonzales (Instituto Politécnico Nacional, México), Bernard Penz (Institut National Polytechnique, France)
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Dr. Rajagopal (EGADE Business School, Tecnologico de Monterrey (ITESM), Mexico)
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| 89. |
Jadwiga Sobieska-Karpinska (Wroclaw University of Economic, Poland), Marcin Hernes (Academy of Management in Lodz, Poland)
This chapter deals with the analysis of the value of information in a distributed decision support systems. It characterises the basic measures of the value of infor...
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| 90. |
Georgia Beverakis (University of New South Wales, Australia), Geoffrey N. Dick (University of New South Wales, Australia), Dubravka Cecez-Kecmanovic (University of New South Wales, Australia)
As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This...
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| 91. |
Emad M. Kamhawi (Zagazig University, Egypt)
Over the past few years, the marketplace and the trade press have recognized the value derived from using enterprise resource planning (ERP) systems for decision mak...
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| 92. |
Kelly Burke (University of Hawaii at Hilo, USA), Jerry M. Calton (University of Hawaii at Hilo, USA)
E-commerce technologies—including online exchanges—focus heavily on transaction support. They are designed primarily to reduce transaction costs between suppliers, p...
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| 93. |
Blanca Hernandez Ortega (University of Zaragoza, Spain), Julio Jimenez Martinez (University of Zaragoza, Spain), Ma Jose Martin De Hoyos (University of Zaragoza, Spain)
The objective of this work is to analyse the importance of firms’ previous experience with different information technologies (Internet, electronic data interchange...
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| 94. |
Janina Fengel (Hochschule Darmstadt University of Applied Sciences, Germany), Heiko Paulheim (SAP Research CEC Darmstadt, Germany), Michael Rebstock (Hochschule Darmstadt University of Applied Sciences, Germany)
Despite the development of e-business standards, the integration of business processes and business information systems is still a non-trivial issue if business part...
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| 95. |
Pauline Ratnasingam (University of Central Missouri, USA)
The growth of business-to-consumer (B2C) e-commerce has gained a lot of attention among SMEs. Most B2C firms are turning their attention on how to retain new custome...
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| 96. |
P. H. Osanna (Vienna University of Technology, Austria), N. M. Durakbasa (Vienna University of Technology, Austria), M. E. Yurci (YILDIZ Technical University, Turkey), J. M. Bauer (National University of Lomas Zamora, Argentina)
The importance of small and medium sized enterprises (SMEs) is today far beyond any discussion in countries all over the world - in European countries as well as in...
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| 97. |
Ashley Davis (University of Georgia, USA)
Open source software is becoming more prevalent in businesses today, and while still a relatively immature offering, open source enterprise resource planning (OS-ERP...
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| 98. |
Shaofeng Liu (University of Plymouth, UK), Alex H.B. Duffy (University of Strathclyde, UK), Robert Ian Whitfield (University of Strathclyde, UK), Iain M. Boyle (University of Strathclyde, UK), Iain McKenna (BVT Surface Fleet Ltd., UK)
Traditional decision support systems are based on the paradigm of a single decision maker working at a standalone computer or terminal who has a specific decision to...
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| 99. |
Rajib Goswami (Tezpur University, India), Pankaj Barua (Assam Agricultural University, India)
This chapter elaborates the basic concepts underlying the development of Web-based decision support systems (DSS) with a discussion on the key concepts and technical...
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| 100. |
Dimitris Folinas (University of Macedonia, Greece), Tania Pavlou (City University (London), UK), Bill Karakostas (City University (London), UK), Vicky Manthou (University of Macedonia, Greece)
Among different approaches in business processes modelling procedure are those in virtual and dynamic organizational environments. In this paper, a conceptual framew...
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| 101. |
João Varajão (University of Trás-os-Montes e Alto Douro, Portugal), Antonio Trigo (Polytechnic Institute of Coimbra, Portugal), João Barroso (Instituto Superior de Engenharia do Porto, Portugal)
Over the past few decades, information systems and technologies have taken on a wide variety of roles within organizations, ranging from operational support to the s...
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| 102. |
Sherrena Buckby (Queensland University of Technology, Australia), Peter Best (University of Southern Queensland, Australia), Jenny Stewart (Griffith Business School, Australia)
This chapter introduces current and prior IT governance literature across five key focus areas being strategic alignment of business and IT systems, delivery of valu...
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| 103. |
Clyde W. Holsapple (University of Kentucky, USA), Jiming Wu (California State University East Bay, USA)
The resource-based view of the firm attributes superior firm performance to organizational resources that are valuable, rare, non-substitutable, and difficult to imi...
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| 104. |
Emad M. Kamhawi (Zagazig University, Egypt)
Limited research has considered the value derived from using enterprise resource panning (ERP) systems for decision making support. This paper aims to evaluate the i...
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| 105. |
Norm Archer (McMaster University, Canada)
Information systems that link businesses for the purpose of inter-organizational transfer of business transaction information (inter-organizational information syste...
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| 106. |
Benjamin Urh (University of Maribor, Slovenia), Tomaz Kern (University of Maribor, Slovenia), Matjaz Roblek (University of Maribor, Slovenia)
The pace of development of products and services has rapidly increased in the last two decades. Enterprises are expected to respond to new market requirements with t...
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| 107. |
Marianne Afifi (California State University, Northridge, USA)
The number of electronic resources is continually growing and the processes associated with managing them are ever more complex. Consequently, completely new ways of...
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| 108. |
N. Raghavendra Rao (SSN School of Management & Computer Applications, India)
Recent changes in global economy have been focusing on the need for a proactive approach in the International Financial Services sector. Integrating business, the kn...
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| 109. |
Mujgan San (The State Planning Organization, Turkey)
As every technological development, information and communication technology also offers new life patterns to human beings. One of them is related to business and it...
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| 110. |
Pedro Soto-Acosta (University of Murcia, Spain)
The article provides a review of the adoption of a resource-based view of the firm (RBV) in eBusiness literature and, then, suggests directions for future research....
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| 111. |
Evon M.O. Abu-Taieh (The Arab Academy for Banking and Financial Sciences, Jordan), Asim A. El Sheikh (The Arab Academy for Banking and Financial Sciences, Jordan), Jeihan M. Abu-Tayeh (World Bank, USAID, Jordan), Maha T. El-Mahied (Institute of Traditional Islamic Art and Architectu)
This chapter uses the Diffusion of Innovations (DOI) theory and examines a business case, highlighting certain gaps in the theory. First, confusion can be present be...
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| 112. |
Alexandre Gachet (University of Hawaii at Manoa, USA), Ralph Sprague (University of Hawaii at Manoa, USA)
Finding appropriate decision support systems (DSS) development processes and methodologies is a topic that has kept researchers in the decision support community bus...
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| 113. |
Maira Petrini (Fundação Getulio Vargas, Brazil), Marlei Pozzebon (HEC Montreal, Canada)
Constant technological innovation and increasing competitiveness make the management of information a considerable challenge, requiring decision-making processes bui...
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| 114. |
R. Rajendran (Sri Ramakrishna Institute of Technology, India), K. Vivekanandan (Bharathiar University, India)
Businesses invest in developing information systems resources to gain competitive advantages. Literature has demonstrated the requirement of strategic alignment in c...
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| 115. |
Vladimír Modrák (Technical University of Košice, Slovakia)
Nowadays, the implementation of business process management modern tools in companies becomes a mater of acceptation of an effective organization management. The fir...
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| 116. |
Simona Sternad (University of Maribor, Slovenia), Samo Bobek (University of Maribor, Slovenia), Zdenko Dezelak (University of Maribor, Slovenia), Ana Lampret (SRC.SI, Slovenia)
Enterprise resource planning (ERP) solution implementation is a complex process, that requires substantial resources and efforts, and yet the results are very uncert...
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| 117. |
Carmen de Pablos Heredero (Rey Juan Carlos University, Spain), Mónica de Pablos Heredero (In Situ Group and Rey Juan Carlos University, Spain)
The implementation of an Enterprise Resource Planning System (ERP) is a risky and high cost action, even more when we are dealing with small and medium sized enterpr...
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| 118. |
Clay Posey (Louisiana Tech University, USA), Abdullahel Bari (Northwestern State University, USA)
Practically all supply chains operate under conditions of uncertainty. To mitigate this uncertainty and increase performance, organizations within chains exchange in...
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| 119. |
Saad Ghaleb Yaseen (Al-Zaytoonh University of Jordan, Jordan), Khaled Saleh Al Omoush (Al-Zaytoonh University of Jordan, Jordan)
This chapter aims to identify the Critical Success Factors (CSFs) and outcomes of Web-based Supply Chain Collaboration (SCC). A total of 230 questionnaires were init...
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| 120. |
Tsz-Wai Lui (Cornell University, USA), Gabriele Piccoli (Universita di Sassari, Italy)
As the use of customer service as a tool to create customer value and differentiation continues to increase, the set of customer services that surround the product r...
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| 121. |
Dr. Rajagopal (Monterrey Institute of Technology and Higher Education ITESM, Mexico)
The customer value concept is utilized to assess product performance and to determine the competitive structure of the new products. The analytical approach to the n...
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| 122. |
Jounghae Bang (Kookmin University, Korea), Nikhilesh Dholakiam (University of Rhode Island, USA), Lutz Hamel (University of Rhode Island, USA), Seung-Kyoon Shin (University of Rhode Island, USA)
Customer relationships are increasingly central to business success (Kotler, 1997; Reichheld & Sasser, 1990). Acquiring new customers is five to seven times costlier...
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| 123. |
Fiona McMahon (University of Ulster, Northern Ireland), Aodheen O’Donnell (University of Ulster, Northern Ireland)
Evidence suggests that small to medium sized enterprises (SMEs) have failed to capitalize on the Internet to facilitate the management of customer relations (e-CRM)...
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| 124. |
Diana Luck (London Metropolitan University, UK)
In recent times, customer relationship management (CRM) has been defined as relating to sales, marketing, and even services automation. Additionally, the concept is...
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| 125. |
Mahesh Raisinghani (TWU School of Management, USA), Abdu Albur (Ministry of Education in the Kingdom of Saudi Arabia, Dhahran, Eastern Province), Sue Leferink (Montana Department of Commerce, USA), Thomas Lyle (PNC, USA), Stephen Proctor (CSC, USA)
This chapter discusses customer relationship management (CRM) as a customer-focused business strategy enhanced by technology that automates and enhances business pro...
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| 126. |
Chung-Tzer Liu (Soochow University, Taiwan), Yi Maggie Guo (University of Michigan – Dearborn, USA)
End user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shoppin...
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| 127. |
James Perotti (Rochester Institute of Technology, USA)
This chapter asserts that process models are an excellent platform for a continuous stream of innovations. Such models can illuminate opportunities for new products...
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| 128. |
Denis Caro (École de Gestion Telfer University of Ottawa, Canada)
This chapter posits that transgenic governance forces are evolving and will engage future international e-business professionals in a multi-polar world of 2050. Soci...
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| 129. |
Charles Møller (Aalborg University, Denmark)
“ERP is dead - long live ERP II” was the title of a path breaking research note from Gartner Group (Bond, Genovese, Miklovic, Wood, Zrimsek, & Rayner, 2000). In this...
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| 130. |
Silke Balzert (Institute for Information Systems at German Research Center for Artificial Intelligence, Germany), Thomas Burkhart (Institute for Information Systems at German Research Center for Artificial Intelligence, Germany), Dirk Werth (Institute for Information Systems at German Research Center for Artificial Intelligence, Germany), Michal Laclavík (Institute of Informatics, Slovak Academy of Sciences, Slovakia), Martin Šeleng (Institute of Informatics - Slovak Academy of Sciences, Slovakia), Nikolay Mehandjiev (University of Manchester, UK), Martin Carpenter (University of Manchester, UK), Iain Duncan Stalker (University of Teesside, UK)
More than 99% of European enterprises are SMEs. While collaboration with other enterprises provides potential for improving business performance, enterprise interope...
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| 131. |
Andreas Tolk (Old Dominion University, USA)
This chapter describes the use of simulation systems for decision support in support of real operations, which is the most challenging application domain in the disc...
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| 132. |
Tony C. Shan (Bank of America, USA), Winnie W. Hua (CTS Inc. USA)
Solutions architecting method (SAM) is defined as a methodical approach to dealing with the architecture complexity of enterprise information systems in IT solution...
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| 133. |
Kuriakose Athappilly (Western Michigan University, USA)
Symbiotic data mining is an evolutionary approach to how organizations analyze, interpret, and create new knowledge from large pools of data. Symbiotic data miners a...
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| 134. |
Soumaya Ben Letaifa (Université du Québec à Montréal, Canada)
This chapter examines how e-CRM has affected both organizational and individual behavior in a leading Canadian bank. The innovative and customer-driven culture of th...
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| 135. |
Matteo Golfarelli (DEIS - University of Bologna, Italy), Stefano Rizzi (DEIS - University of Bologna, Italy)
Optimizing decisions has become a vital factor for companies. In order to be able to evaluate beforehand the impact of a decision, managers need reliable provisional...
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| 136. |
Narasimhaiah Gorla (American University of Sharjah, UAE), Pang W.Y. Betty (Hong Kong Polytechnic University, Hong Kong)
A new approach to vertical fragmentation in relational databases is proposed using association rules, a data-mining technique. Vertical fragmentation can enhance the...
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