A Framework for Business Performance Management

Abstract

To manage their performance in a dynamic and complex environment, organizations need forward-looking intelligence. Forward-looking intelligence is the ability to make reliable predictions about where the business is going to and what is driving the business. To produce forward-looking intelligence, an organization should have an insight into its business drivers, an adequate management process, and skilled people able to collaborate and share knowledge. To support the production of forward-looking intelligence, the role of information technology is crucial. However, the existing decision-support infrastructures in companies often fail to support this production. In this chapter, a framework is presented that can be used to structure and organize the production of forward-looking intelligence. This framework also serves as a background for the evaluation and implementation of a supportive ICT infrastructure.