A Framework to Evaluate the Informatization Level

A Framework to Evaluate the Informatization Level

Soo Kyoung Lim (University of Wisconsin-Madison, USA)
Copyright: © 2001 |Pages: 9
DOI: 10.4018/978-1-878289-90-2.ch009
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As information and communication technologies have rapidly developed in the 1990s, enormous changes have taken place everywhere. At work environment, these have been newer tools for increasing organizational productivity, and these are transforming organizations to the degree that Taylorism once did (Davenport, 1998). These trends have spread over various fields of society, and have over countries caused economical and cultural innovation and reformation. These phenomena can be summarized as informatization. Informatization is defined as “converting the main goods and energy of a social economy to information through the revolution of high data communication technology and utilizing information produced by gathering, processing and distributing data within the vast fields of the society” (National Computerization Agency [NCA], 1997). Since The United States’ NII project has been evaluated as one of the important success factors for economical growth, most countries have considered informatization as one of the most effective means for improving a nation’s competitiveness. Similarly, many organizations have considered informatization as a strategy to improve quality of public service and productivity. They have tried to implement informatization and extensive investments are often budgeted and expanded to acquire information technology (IT). An Information Strategy Plan (ISP) is needed at first to implement informatization of an organization. ISP usually includes business strategy, information technology strategy, project priorities, and an organization’s structure strategy. Thus, when an ISP is set up, it describes whether the business or organization’s strategic goals and objectives can be achieved through IT, in which field further IT investment will be needed, and whether efficient investment in IT will be made. In order to discuss these topics, the current organization’s informatization level first must be known. Moreover, since the middle of 1990, many countries have put emphasis on performance based management, in which the government has to set up investment plans according to its performance. For example, to budget IT, it is required to first evaluate its performance and results. In this respect, evaluation of an organization’s informatization level in order to review how much organization informatization it achieves is an important managerial concern. However, this is not a simple problem because informatization includes many intangible factors such as the quality of information and an organization’s culture. In this chapter, framework and metrics are introduced to evaluate the organization’s informatization level. This framework is designed to provide reasonable information by gathering and analyzing various IT metrics for determining whether organizations have made efficient and effective use of IT and have achieved the organizational strategic goals and objectives through IT. Therefore, the evaluation results can be used to improve the organization’s informatization level. The remainder of this paper is organized as follows: in the following section, some case studies and background information are presented. The next section introduces a framework, and then future trends are discussed in the next section. Finally, the summary and conclusion are presented.

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Table of Contents
Wim Van Grembergen
Wim Van Grembergen
Chapter 1
Chad Lin, Graham P. Pervan
Information systems / information technology (hereafter referred to as IS/IT) now represents substantial financial investment for many... Sample PDF
A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes
Chapter 2
John Thorp
Information technology is today transforming all aspects of our lives — how we work, shop, play and learn. It is transforming our economic... Sample PDF
The Benefits Realization Approach to IT Investments
Chapter 3
Judy McKay, Peter Marshall
It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and... Sample PDF
The IT Evaluation and Benefits Management Life-Cycle
Chapter 4
Vassilis Serafeimidis
Information technology (IT) and information systems (IS) have become an organizational necessity in order to support routine data processing... Sample PDF
A Review of Research Issues in Evaluation of Information Systems
Chapter 5
Egon Berghout, Theo-Jan Renkema
The evaluation of information technology (IT) investments has been a recognised problem area for the last four decades, but has recently been... Sample PDF
Methodologies for Investment Evaluation: A Review and Assessment
Chapter 6
Vassilis Serafeimidis
Information systems evaluation is embedded in many social and organisational processes, and thus is a particularly complex decision process.... Sample PDF
The Institutional Dimensions of Information Systems Evaluation
Chapter 7
Carla Wilkin, Rodney Carr, Bill Hewett
IT Evaluation is essential, given that the value of investment in the IT industry is currently almost $2 trillion US. There is no doubt that an... Sample PDF
Evaluating IS Quality: Exploration of the Role of Expectations on Stakeholders' Evaluation
Chapter 8
Nandish V. Patel
Until the beginning of the 1990s, information systems (IS) were generally viewed as largely a support for business activity and were justified using... Sample PDF
Evaluating Evolutionary Information Systems: A Post-Modernist Perspective
Chapter 9
Soo Kyoung Lim
As information and communication technologies have rapidly developed in the 1990s, enormous changes have taken place everywhere. At work... Sample PDF
A Framework to Evaluate the Informatization Level
Chapter 10
Kenneth Murphy, Steven John Simon
The goal of this chapter is to demonstrate how cost benefit analysis can be applied to large-scale ERP projects, and that these methods can... Sample PDF
Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation: A Case for Including Intangibles
Chapter 11
Michael Rosemann
The management of Enterprise Systems (ES) software consists of two main tasks: the implementation and the use, stabilisation and change of this... Sample PDF
Evaluating the Management of Enterprise Systems with the Balanced Scorecard
Chapter 12
Mahesh S. Raisinghani
This chapter presents a comprehensive model for optimal electronic commerce strategy and extends the relatively novel Analytic Network Process (ANP)... Sample PDF
A Balanced Analysis Approach to Strategic Electronic Commerce Decisions: A Framework of the Evaluation Method
Chapter 13
Wim Van Grembergen, Ronald Saull
The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive... Sample PDF
Information Technology Governance through the Balanced Scorecard
Chapter 14
Bram Meyerson
The pace of business and technological change continues to accelerate and the gap between business requirements and the capability of Information... Sample PDF
Using a Balanced Scorecard Framework to Leverage the Value Delivered by IS
Chapter 15
Peter Verleun, Egon Berghout, Maarten Looijen, Roel van Rijnback
In this chapter, established information resource management theory is applied to improve the development and maintenance of large balanced... Sample PDF
Management of Large Balanced Scorecard Implementations: The Case of a Major Insurance Company
Chapter 16
Nancy Eickelmann
This chapter describes the integration of the Capability Maturity Model (CMM) and ISO-9126 software measurement frameworks with the National... Sample PDF
Integrating the Balanced Scorecard and Software Measurement Frameworks
Chapter 17
Nancy Eickelmann
Organizations have become increasingly dependent on information technologies to conduct daily operations, achieve competitive advantage and to... Sample PDF
A Comparative Analysis of the Balanced Scorecard as Applied in Government and Industry Organizations
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