MLA
Cehn, Ye-Sho, et al. "Franchising and Information Technology: A Framework." Managing Information Technology in Small Business: Challenges and Solutions, edited by Stephen Burgess, IGI Global, 2002, pp. 118-139. https://doi.org/10.4018/978-1-930708-35-8.ch007
APA
Cehn, Y., Justis, R., & Chong, P. P. (2002). Franchising and Information Technology: A Framework. In S. Burgess (Ed.), Managing Information Technology in Small Business: Challenges and Solutions (pp. 118-139). IGI Global. https://doi.org/10.4018/978-1-930708-35-8.ch007
Chicago
Cehn, Ye-Sho, Robert Justis, and P. Pete Chong. "Franchising and Information Technology: A Framework." In Managing Information Technology in Small Business: Challenges and Solutions, edited by Stephen Burgess, 118-139. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-35-8.ch007
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