Getting on the "E" List: Email List Use in a Community of Service Provider Organizations for People Experiencing Homelessness

Getting on the "E" List: Email List Use in a Community of Service Provider Organizations for People Experiencing Homelessness

Craig R. Scott (Rutgers University, USA), Laurie K. Lewis (Rutgers University, USA) and Scott C. D’Urso (Marquette University, USA)
DOI: 10.4018/978-1-61520-863-0.ch018
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This case examines how a community of organizations providing service to people experiencing homelessness made use of an electronic mail list. Current economic conditions have encouraged organizations in various sectors—including nonprofits—that might normally compete for scarce resources to collaborate with one another to increase their chances of survival. One set of tools likely to be of value in such relationships includes various online discussion technologies. An examination of this community’s email list use over a three-year period suggests a somewhat complex picture regarding technology use. More specifically, some issues both constrain and enable use. Additionally, seemingly basic and minimal uses of the list provided not only the greatest functionality for the users, but also led to several unanticipated consequences for those involved.
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Organization Background

This case examines an interorganizational network of nonprofits and government agencies providing service to individuals currently considered homeless in a large metropolitan area in the southwest United States. This network includes approximately 25 organizations directly or indirectly providing support and services to a fluid population of over 4,000 persons experiencing homelessness—including families, unaccompanied youth, and single men and women. The community studied here is like many others with a network of agencies creating a patchwork of service provision—sometimes working in strong collaborative relationships and sometimes working only with minimal awareness of one another. Despite what was sometimes a shared mission to end homelessness, the provider organizations lacked a number of tools (e.g., website, chat tools, discussion forums, collaboration tools, etc.) to help them better interact with one another.

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Editorial Advisory Board
Table of Contents
Leonard Shedletsky, Joan E. Aitken
Chapter 1
Leonard Shedletsky
This chapter explores the question: Does online discussion increase critical thinking and interaction? It presents a selective review of the... Sample PDF
Does Online Discussion Produce Increased Interaction and Critical Thinking†?
Chapter 2
Roy Schwartzman, Megan Morrissey
This chapter examines discussion board postings of ten undergraduate student groups (n = 45 students) who participated in collaborative... Sample PDF
Collaborative Student Groups and Critical Thinking in an Online Basic Communication Course
Chapter 3
Kathy L. Guthrie, Holly McCracken
Connectivity is vital to the creation of virtual spaces in Web-based academic courses which allow for students to reflect on curricular content and... Sample PDF
Promoting Reflective Discourse through Connectivity: Conversations around Service-Learning Experiences
Chapter 4
Lesley A. Withers, Lynnette G. Leonard, John C. Sherblom
Second Life—an online, three-dimensional, virtual world—offers educators and students the opportunity to enter a virtual classroom, participate in... Sample PDF
Classrooms Without Walls: Teaching Together in Second Life
Chapter 5
Stuart Palmer, Dale Holt
A ubiquitous and widely used feature of online learning environments is the asynchronous discussion board. This chapter presents a case study of the... Sample PDF
Online Discussion in Engineering Education: Student Responses and Learning Outcomes
Chapter 6
Eleni Sideri
The use of blogs as a teaching method is something new for the Greek education. The financial and structural problems of the latter however, have... Sample PDF
B-Log on Social Change and Educational Reform: The Case of a University Class in Greece
Chapter 7
Kevin Burden, Simon Atkinson
Prior to the Web, we had hundreds of years of experience with broadcast media, from printing presses to radio and TV. Prior to email, we had... Sample PDF
De-Coupling Groups in Space and Time: Evaluating New Forms of Social Dialogue for Learning
Chapter 8
Benjamin Kehrwald
This chapter deals with a case study into social presence in text-based online learning at the postgraduate level. The case seeks to address... Sample PDF
Towards More Productive Online Discussions: Social Presence and the Development of Interpersonal Relations
Chapter 9
Kristy Beers Fägersten
In this chapter, I analyze computer-mediated communication in the form of online, synchronous, professional discourse in the multimodal video... Sample PDF
Using Discourse Analysis to Assess Social Co-Presence in the Video Conference Environment
Chapter 10
Anna Filipi, Sophie Lissonnet
This chapter reports an investigation of online interactions occurring in the context of the development of a suite of foreign language tests known... Sample PDF
Investigating the Online Interactions of a Team of Test Developers Working in a Wiki Environment
Chapter 11
Kris M. Markman
This chapter employs a conversation analytic approach to the study of group interaction in synchronous chat. Chat has been used in educational... Sample PDF
A Close Look at Online Collaboration: Conversational Structure in Chat and Its Implications for Group Work
Chapter 12
Jan Chovanec
This contribution discusses linguistic aspects of discussion and interaction in a new genre of journalism?live text commentary?that has recently... Sample PDF
Online Discussion and Interaction: The Case of Live Text Commentary
Chapter 13
Terri Toles Patkin
This research examines the influence of a very limited communication interface on interactions within an online backgammon game context. The ways in... Sample PDF
Online Interpersonal Interactions Utilizing an Extremely Limited Communication Interface
Chapter 14
Kevin Y. Wang
This chapter examines the extent to which the Internet can represent a place for negotiation, consensus building, and civic participation using... Sample PDF
Democratic Deliberation in Online Consultation Forums: A Case Study of the Casino Debate in Singapore
Chapter 15
Judith C. Lapadat, Maureen L. Atkinson, Willow I. Brown
This chapter addresses the collaborative participatory nature of online interactivity within the range of social networking spaces afforded by Web... Sample PDF
What We Do Online Everyday: Constructing Electronic Biographies, Constructing Ourselves
Chapter 16
Tamar Ginossar
The Internet has changed the ways in which many people cope with illnesses, by allowing for conversations between similar others that transcend... Sample PDF
"There's Always Hope": Content, Participants, and Dynamics of Discussions in a Lung Cancer Internet Support Group
Chapter 17
Jolane Flanigan
With the growing number of women going online, women-centered Internet sites have become more abundant. This case focuses on social support offered... Sample PDF
Change Talk at
Chapter 18
Craig R. Scott, Laurie K. Lewis, Scott C. D’Urso
This case examines how a community of organizations providing service to people experiencing homelessness made use of an electronic mail list.... Sample PDF
Getting on the "E" List: Email List Use in a Community of Service Provider Organizations for People Experiencing Homelessness
Chapter 19
Laura W. Black, Jennifer J. Bute, Laura D. Russell
This chapter provides a case study of how social support is communicated through online interaction on a weight loss community website. The site has... Sample PDF
"The Secret is Out!": Supporting Weight Loss through Online Interaction
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