E-Government Adoption and Acceptance: A Literature Review and Research Framework

Abstract

Despite increased research interest on e-Government, existing research has not adequately addressed two key issues concerning the implementation and integration of e-government systems: a better understanding of the factors influencing the adoption and acceptance of e-Government systems, and a better understanding of the factors that influence the effective usage of these systems. The objective of the present paper is to lay the groundwork for the development of a theoretical framework of e-government systems implementation. Based on an extensive review of the literature the paper provides a synthesis of existing empirical findings and theoretical perspectives related to e-Government adoption and presents the premises of a conceptual model that reflects the multi-dimensional nature of the acceptance and use of e-Government systems.