The E-Government Challenge for Public Administration

The E-Government Challenge for Public Administration

Alexei Pavlichev (North Carolina State University, USA)
Copyright: © 2004 |Pages: 15
DOI: 10.4018/978-1-59140-122-3.ch018
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Abstract

As public sector agencies use the e-government model to improve delivery of their services, it is important that this model become integrated into education of future leaders of the public service. A fully scaled implementation of e-government requires more than simple automation of the existing processes. It can affect significantly the overall organizational structure of public agencies, their missions and goals, and the way they interact with customers and with each other. Because of its profound impact on the functions and even structure of government, implementing e-government involves significant challenges, including resistance to change and the problem of lack of information technology skills among public managers. To address these challenges, public affairs programs must include into their curricula courses that would prepare cadre qualified for the era of e-government. Survey results are presented outlining efforts of graduate public affairs programs to meeting demands related to the e-government model. Major components of the model are outlined and the extent to which these components are covered in graduate courses in leading public affairs programs is assessed.

Complete Chapter List

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Table of Contents
Preface
Alexei Pavlichev, G. David Garson
Chapter 1
G. David Garson
E-government promises to mark a new era of greater convenience in citizen access to governmental forms, data, and information. Its advocates promise... Sample PDF
The Promise of Digital Government
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Chapter 2
Harold C. Relyea, Henry B. Hogue
Digital government may be regarded as the most recent development in the evolving application of electronic information technology to the... Sample PDF
A Brief History of the Emergence of Digital Government in the United States
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Chapter 3
Laura Forlano
This chapter gives an overview of the extent to which e-government has been adopted internationally by reviewing major comparative studies and case... Sample PDF
The Emergence of Digital Government: International Perspectives
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Chapter 4
Patricia Diamond Fletcher
This chapter evaluates the emerging electronic “portal” model of information and service delivery to U.S. citizens, businesses, and government... Sample PDF
Portals and Policy: Implications of Electronic Access to U.S. Federal Government Information Services
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Chapter 5
Joshua M. Franzel, David H. Coursey
Web portals are the dominant organizational motif for e-government service delivery. To date, most reviews of government portal experiences focus on... Sample PDF
Government Web Portals: Management Issues and the Approaches of Five States
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Chapter 6
Barbara Allen, Luc Juillet, Mike Miles, Gilles Paquet, Jeffrey Roy, Kevin Wilkins
This chapter examines the characteristics of government organizations that influence their capacity to employ information technology (IT) in a... Sample PDF
The Organizatonal Culture of Digital Government: Technology, Accountability & Shared Governance
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Chapter 7
Paul M.A. Baker, Costas Panagopoulos
Citizen participation-driven e-government is, in theory, a desirable objective of government. However, it is complex along a variety of dimensions... Sample PDF
Political Implications of Digital (e-) Government
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Chapter 8
Costas Panagopoulos
Emerging technology has provided public sector leaders with unprecedented opportunities to redefine the relationship between citizens and the state.... Sample PDF
Consequences of the Cyberstate: The Political Implications of Digital Government in International Context
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Chapter 9
Patrick R. Mullen
The growth of the Internet and digital government has dramatically increased the Federal government’s ability to collect, analyze, and disclose... Sample PDF
Digital Government and Individual Privacy
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Chapter 10
Mark K. Krysiak, Carla Tucker, David Spitzer, Kevin Holland
This essay is a careful examination of the effect of leveraging and integrating the power of the Internet as a tool in the total procurement process... Sample PDF
E-Procurement: State Government Learns from the Private Sector
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Chapter 11
Genie N.L. Stowers
This chapter examines three issues emerging in the fields of e-government service delivery and e-commerce — the need for and a potential structure... Sample PDF
Issues in E-Commerce and E-Government Service Delivery
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Chapter 12
J. William Holland
This chapter outlines the history of digital government in criminal justice, starting with the Johnson Administration’s findings concerning... Sample PDF
Digital Government and Criminal Justice
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Chapter 13
Carole Richardson
The modern focus on the application of business principles to the running of government is unique due to an escalated emphasis on divesting the... Sample PDF
Digital Government: Balancing Risk and Reward through Public/Private Partnerships
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Chapter 14
Ronald E. Anderson
After considering the high costs to digital government of inadequate ethical choices, the role of ethics in government generally is reviewed. While... Sample PDF
Ethics and Digital Government
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Chapter 15
Franklin Maxwell Haper
Data warehousing is a technology architecture designed to organize disparate data sources into a single repository of information. As such, it... Sample PDF
Data Warehousing and the Organization of Governmental Databases
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Chapter 16
Jon Gant, Donald S. Ijams
The focus of this chapter is to examine how government agencies are deploying geographic information systems (GIS) to enhance the delivery of... Sample PDF
Digital Government and Geographic Information Systems
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Chapter 17
Shannon Howle Schelin
The era of digital government is upon us. Are government officials and employees prepared for this paradigm shift? The use of digital government... Sample PDF
Training for Digital Government
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Chapter 18
Alexei Pavlichev
As public sector agencies use the e-government model to improve delivery of their services, it is important that this model become integrated into... Sample PDF
The E-Government Challenge for Public Administration
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Chapter 19
Richard Groper
There seems to be a consensus among scholars and pundits that the lack of access to the Internet among African-Americans and Latinos has created a... Sample PDF
Digital Government and the Digital Divide
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Chapter 20
Marc Holzer, Lung-Teng Hu, Seok-Hwi Song
This chapter addresses the topic of citizen participation via digital government in several sections: first, we discuss the relationship between... Sample PDF
Digital Government and Citizen Participation in the United States
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Chapter 21
Karin Geiselhart
This book provides abundant evidence that the shift towards digital government is part of a sweeping set of changes. These are best viewed... Sample PDF
Digital Government and Citizen Participation in International Context
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Chapter 22
Christopher Corbett
This chapter explores the challenges that we will collectively face as we make choices about the use and implementation of enabling technology for... Sample PDF
The Future of Digital Government
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About the Authors