Government ICT Adoption: Global Trends, Drivers, and Barriers

Theoretical Models On The Acceptance Of Technology

Several businesses are utilising innovative technological advancements in order to make their services more accessible to consumers as well as to improve their business performance and increase their productivity (Winch & Joyce 2006; Reid 2008). However, the correlation between technological advancements and increase in business productivity is feasible only if they are accepted by the intended users (Venkatesh et al. 2003). The objective of most research on ICT adoption has been to analyse the process of acceptance, intention to adopt or adoption of the new technology and compare it with the other technologies that are in place. Nevertheless, in recent years ICT adoption has shown increasing uptake by several commercial users and there are more and more citizens willing to adopt ICTs. Recently, there has been an upsurge in the public sector to embrace ICTs in their day to day operations for better service provision to its users. Therefore, governments throughout the world are trying to provide enhanced eService and eAdministration through their web portals in order to create an eSociety.