E-Government: Implementation Policies and Best Practices from Singapore

E-Government: Implementation Policies and Best Practices from Singapore

Leo Tan Wee Hin (Singapore National Academy of Science, Singapore) and R. Subramaniam (Singapore National Academy of Science, Singapore)
DOI: 10.4018/978-1-59904-947-2.ch144
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Abstract

The insertion of an e-government in the public administration infrastructure of Singapore has spawned a bureaucratic renaissance with wide-ranging ramifications in various facets of society. A single entry portal on the Web links citizens to all the government agencies as well as opens a gateway to a plethora of services needed by citizens and businesses. The process of democratic governance has been significantly strengthened with the entrenching of the e-government. This chapter elaborates on some of the important implementation policies and best practices of the Singapore experience with e-government.

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