E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices

E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices

Hans J. (Jochen) Scholl (University of Washington, USA)
Copyright: © 2007 |Pages: 28
DOI: 10.4018/978-1-59904-283-1.ch005
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Abstract

E-government (e-gov) projects have an increasing influence on how government business processes evolve and change. While early e-gov projects focused on government- to-public information and interaction, the second and third wave of e-gov projects also emphasize internal effectiveness and efficiency, along with intra- and interdepartmental as well as intra- and interbranch integration. With these increases in scope and scale of e-gov projects, existing business processes, including core processes, become candidates for improvement and change. While the private-sector-oriented literature on business process change abounds with descriptive and prescriptive accounts, no equivalent has been found in the public-sector-related literature. Although many insights drawn from the private sector may apply, the public sector seems to develop distinct practices. This chapter contributes to the understanding of current practices in e-gov-induced business process change, comparing those practices to prescriptions derived from private-sector experience. Among other factors, the more inclusive approach observed in e-gov business process change may explain the higher success rate of public-sector projects compared to those reported from the private sector.

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Table of Contents
Preface
Donald Norris
Chapter 1
James Melitski, Marc Holzer
Throughout the world, government agencies are looking to use information technology as a tool for strategically enhancing their performance and... Sample PDF
Assessing Digital Government at the Local Level Worldwide: An Analysis of Municipal Web Sites Throughout the World
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Chapter 2
Pippa Norris
The core issue for this study concerns less the social than the political consequences of the rise of knowledge societies; in particular, the... Sample PDF
The Impact of the Internet on Political Activism: Evidence from Europe
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Chapter 3
Jeffrey Roy
The objectives of this chapter are first, to examine the main conceptual dimensions of electronic government and second, to critically assess... Sample PDF
E-Government in Canada: Transition or Transformation?
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Chapter 4
Hans J. (Jochen) Scholl
In its early catalogue and transaction phases, E-Government (e-gov) has been quite successful, although some critics say that it mainly reaped the... Sample PDF
Motives, Strategic Approach, Objectives and Focal Areas in E-Gov-Induced Change
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Chapter 5
Hans J. (Jochen) Scholl
E-government (e-gov) projects have an increasing influence on how government business processes evolve and change. While early e-gov projects... Sample PDF
E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices
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Chapter 6
Alison Radl, Yu-Che Chen
As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close... Sample PDF
Computer Security in Electronic Government: A State-Local Education Information System
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Chapter 7
Kevin M. Esterling, David M.J. Lazer, Michael A. Neblo
To date, research on e-government has devoted relatively little attention to how legislators use the Internet to enhance the representative... Sample PDF
Measuring and Explaining the Quality of Web Sites in the (Virtual) House of Representatives
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Chapter 8
Donald F. Norris
In this chapter, I examine the delivery of electronic democracy (e-democracy) by U.S. local governments through their e-government activities. In... Sample PDF
Electronic Democracy at the American Grassroots
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Chapter 9
Zlatko J. Kovacic
This chapter reports research results on the relationship between e-government readiness and its components and the level of democracy, corruption... Sample PDF
A Brave New E-World? An Exploratory Analysis of Worldwide E-Government Readiness, Level of Democracy, Corruption, and Globalization
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Chapter 10
Herbert Kubicek, Hilmar Westholm
Many ICT-based tools for supporting democratic participation that have been developed with public funds and applied in pilot projects have not yet... Sample PDF
Scenarios for Future Use of E-Democracy Tools in Europe
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Chapter 11
Harald Mahrer
Throughout the world, democratic countries, whether old, new, or in transition, are facing innovations in communications and information technology.... Sample PDF
The Quest for Advocates: Exploring the Missing Political Good Will for E-Democracy in Europe
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Chapter 12
Åke Grönlund, Annika Andersson
This chapter follows up on an earlier study (Grönlund, 2004) by assessing the nature of 117 papers from two e-gov (electronic government)... Sample PDF
E-Gov Research 2003-2006: Improvements and Issues
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Chapter 13
Kim Viborg Andersen, Helle Zinner Henriksen
A comprehensive analysis of 110 peer-reviewed journal papers suggests that the conceptual domains and application areas covered by e-government... Sample PDF
E-Government Research: Capabilities, Interaction, Orientation, and Values
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Chapter 14
Christopher G. Reddick
This study examines Ontario, Canada’s municipal e-government adoption. This chapter specifically focuses on how e-government has increased... Sample PDF
E-Government Adoption in Canadian Municipal Governments: A Survey of Ontario Chief Administrative Officers
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About the Authors