E-Government in Latin American Cities: An Assessment of Selected City Web Sites

E-Government in Latin American Cities: An Assessment of Selected City Web Sites

Marc Holzer (Rutgers, The State University of New Jersey at Newark, USA), Tony Carrizales (Marist College, USA) and Richard Schwester (John Jay College of Criminal Justice, USA)
Copyright: © 2007 |Pages: 21
DOI: 10.4018/978-1-59140-974-8.ch008
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Abstract

This chapter examines e-government practices in Latin American cities. Emphasis is placed on five areas: privacy and security, usability, content, services, and citizen participation. In Digital Governance in Municipalities Worldwide, Holzer and Kim (2004) evaluated e-government in the largest municipality in each of 100 countries. Included in this study were the largest cities in 15 Latin American countries. This chapter focuses on these 15 cities, highlighting those that received the highest overall index score. In addition, five cities with above-average scores in the five e-government component areas are assessed. Although this chapter does not take into consideration all e-government practices in Latin America, it does provide benchmark cases for cities in the Latin American region.

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Table of Contents
Foreword
Eduardo Rodal
Acknowledgments
Mila Gascó-Hernandez
Chapter 1
Ester Kaufman
This chapter introduces the experience of the Argentine IT Professionals Forum (ITPF) that enriches the definition of processes involving the tasks... Sample PDF
The Argentine IT Professionals Forum: Building the Basis for the Back Office Through Communities of Practice
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Chapter 2
Marcos Ozor O de Almeida
The role of SIASG/Comprasnet in promoting efficiency and transparency in government procurement (GP) in Brazil has generated great interest in the... Sample PDF
E-Government Strategy in Brazil: Increasing Transparency and Efficiency Through E-Government Procurement
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Chapter 3
Patricio Gutiérrez, Alberto Etchegaray
This chapter describes the incorporation of the concept of e-government in the Chilean government upon the context of the State’s Reform and... Sample PDF
E-Government in Chile: Summarising the Policy Process
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Chapter 4
Marco Aurélio Ruediger
In this chapter, we examine key elements of state reform and the importance of e-government as a tool for increased civic participation and... Sample PDF
E-Government in the Context of State Reform in Brazil: Perspectives and Challenges
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Chapter 5
Luis Felipe Luna-Reyes, J. Ramón Gil-Garcia, Jennifer S. Rojas-Bandera
Many governments have embraced the information revolution by developing information and communication technologies (ICTs) to improve services to... Sample PDF
An Exploratory Study of Electronic Government and State Portals in Mexico
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Chapter 6
Gregory Curtin, Christopher Walker
This chapter introduces the United Nations global e-government readiness reports, for which we serve as primary researchers, with particular focus... Sample PDF
A Comparative Analysis of E-Government in Latin America: Applied Findings from United Nations E-Government Readiness Reports
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Chapter 7
María Frick
The existing disparity regarding the achievements of electronic-government development in the Southern Cone area is owed to implementation processes... Sample PDF
Tracking E-Government in South America: Origin and Impact of E-Government Strategies in Argentina, Chile, and Uruguay
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Chapter 8
Marc Holzer, Tony Carrizales, Richard Schwester
This chapter examines e-government practices in Latin American cities. Emphasis is placed on five areas: privacy and security, usability, content... Sample PDF
E-Government in Latin American Cities: An Assessment of Selected City Web Sites
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Chapter 9
Marc Navarro
The aim of this chapter is to define and to measure electronic democracy. In order to achieve this purpose, first, different conceptual perspectives... Sample PDF
Defining and Measuring E-Democracy: A Case Study on Latin American Local Governments
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Chapter 10
Roxana Goldstein
This chapter aims to introduce a conceptual framework and a case study that can contribute to deepen the understanding of the relation among the... Sample PDF
Contributing to Socially Relevant Public Policies on E-Governance: The Case of the Genesis of the Communes in Buenos Aires City
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Chapter 11
Petra Hoepner, Linda Strick, Manuel Mendes, Romildo Monte, Roberto Agune, Sergio Bolliger
The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that... Sample PDF
Electronic Delivery of Public Services to Citizens: The eGOIA Project
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About the Authors