Government Transformation: The First Step to Integrate E-Business into E-Government

Government Transformation: The First Step to Integrate E-Business into E-Government

Hai Thi Thanh Nguyen (Waseda University, Japan) and Toshio Obi (Waseda University, Japan)
DOI: 10.4018/978-1-60566-240-4.ch001
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The incorporation of e-business models into e-government applications is an additional approach in building the citizen-centric strategy. The value chain analysis is used to prove that the additional approach can overcome the weaknesses of the main current approaches such as the one-stop service centers and customer management relationship. However, this incorporation is challenged due to the differences between governments and businesses. The value chain analysis assists to find out solutions, which are specialization into a single or group of related services and commercialization allowing the participation of the private sector in carrying e-government initiatives, in order to create the sufficient pre-conditions for integration of e-business models. In other words, government transformation in which commercialization and specialization are the essential parts is the first step to integrate e-business models into e-government applications.
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Research Methodology And Model

While the citizen-centric strategy can be traced farther back in public administration reform (PAR), the ICT potentials for PAR have recently given new attention (Kubicek & Hagen, 2004). Therefore, the first step in this chapter is reviewing the citizen-centric e-government literature to understand the insufficient of the current approaches. The summary of literature review and comparison is displayed in the following table.

The findings from the comparison point that we need an additional approach to fill in the gaps which current methods leave since these gaps are the cause of partly failure in citizen-centric e-government projects. In fact, both e-government and e-business are currently orienting to the strategies which focus on meeting the demand of online-users and the growth and global expansion of many companies such as eBay, Google, Amazon and Tesco (Timmers, 1998) has proved the relevancy of the customer-centric model in the private sector. Hence, the idea of bringing the citizen-centric e-business model into government operation is a new and creative approach. However, the differences between businesses and governments challenge the ability of realizing this idea. To overcome these obstacles, the value chain analysis will be used to identify and evaluates weaknesses in process of providing services in the e-business and e-government. The value chain model also assists to have the comparative study of the phenomena of e-business and e-government that would most likely be instrumental in fostering cross-fertilization between the two evolutionary trajectories (Hazlett & Hill, 2003; Nahon & Scholl, 2007). Finally, findings from the value chain analysis will suggest solutions to incorporate e-business models into e-government applications. The research methodology is presented in the Figure 1 below.

Figure 1.

Research model

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Editorial Advisory Board
Table of Contents
J. Satyanarayana
Susheel Chhabra, Muneesh Kumar
Susheel Chhabra, Muneesh Kumar
Chapter 1
Hai Thi Thanh Nguyen, Toshio Obi
The incorporation of e-business models into e-government applications is an additional approach in building the citizen-centric strategy. The value... Sample PDF
Government Transformation: The First Step to Integrate E-Business into E-Government
Chapter 2
Vasiliki Moumtzi, Marios Chatzidimitriou, Adamantios Koumpis
Work reported in this chapter relates with work carried out in the context of the European IST Project SemanticGov ( The... Sample PDF
Collaborative E-Gov Networks: The Case of the Semantic-Gov Project
Chapter 3
S. Siddharth, Rajat K. Baisya, Gupta
This case study examines the growth of e-governance in financial treasuries in India and examines the growth of computerization among treasuries... Sample PDF
Treasury Computerization in India: A Case Study
Chapter 4
Petter Gottschalk, Hans Solli-Sæther
Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make... Sample PDF
Interoperability in E-Government: Stages of Growth
Chapter 5
Tagelsir Mohamed Gasmelseid
The adoption of e-government projects is growing both in scale and context across the world. While the implementation of such projects is increasing... Sample PDF
Towards an Organizationally Enabled E-Government Enterprise Architecture
Chapter 6
Tuyen Thanh Nguyen, Donald Elkin Schauder
This chapter explores preconditions for the successful development of e-government in Vietnam, particularly the readiness of the population to... Sample PDF
Understanding Citizens' E-Readiness as a Precondition to Building a Responsive E-Government: A Case Study of Vietnam1
Chapter 7
Kalpana Chauhan, K. B.C. Saxena
Customer Relationship Management (CRM), primarily a concept of the private sector for its multi-benefit approach, is catching up fast in public... Sample PDF
CRM in E-Government: Issues and Challenges
Chapter 8
Susana Berenice Vidrio Barón
Human Computer Interaction is a relatively new field. It has borrowed theories, techniques, and tools from such diverse disciplines such as computer... Sample PDF
Human-Computer Interaction: National Culture and Electronic Government Website Usability
Chapter 9
Shefali Nandan
Successful implementation of e-government programs, policies, and effective service delivery to citizens is faced with many obstacles related to... Sample PDF
E-Government: Good Deliverance through Effective Performance Management
Chapter 10
Jeffrey Roy
The emergence of the Internet has given rise to internal connectivity and external, online delivery as centrepieces of both the public and private... Sample PDF
The Governance of Integrated Service Delivery in Canada: An Examination of Service Canada's New Business Model
Chapter 11
Sangeeta Sharma
The changing economic scenario is redefining the socio-cultural dynamics. The notional domains of conventional concepts are changing and therefore... Sample PDF
Breaking Mind Inertia for Humane Business through E-Governance
Chapter 12
Peter Demediuk, Rolf Solli
Modern society will only reach its potential when citizens individually and collectively are able to use their knowledge and capabilities to shape... Sample PDF
E-Participation in Local Government Decision Making: Swedish and Australian Case Studies
Chapter 13
Pauline Ratnasingam
E-government has gained a lot of attention and public interests of government, technology providers, and researchers. Despite the growing awareness... Sample PDF
The Role of Knowledge Management Security Requirements for E-Government
Chapter 14
Sanjay Nayyar, Vinayshil Gautam, M. P. Gupta
The railroads sector in the developing countries like the other services sectors (i.e. electricity, post, and telegraphs, health, and transport) are... Sample PDF
A Study of Information Systems in Indian Railways with Specific Reference to Konkan Railway Application Package
Chapter 15
Daniel Serrano, Antonio Maña, Gimena Pujol, David Donnan, Joseph Latanicki
University of Málaga, Spain; University of Málaga, Spain; University of Málaga, Spain; Thales Services – Theresis, France; Thales Services –... Sample PDF
Security Aware Development of E-Government Systems
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