MLA
Perttula, Matti. "Growth the KONE Way." Information Technology Enabled Global Customer Service, edited by Tapio Reponen, IGI Global, 2003, pp. 163-174. https://doi.org/10.4018/978-1-59140-048-6.ch009
APA
Perttula, M. (2003). Growth the KONE Way. In T. Reponen (Ed.), Information Technology Enabled Global Customer Service (pp. 163-174). IGI Global. https://doi.org/10.4018/978-1-59140-048-6.ch009
Chicago
Perttula, Matti. "Growth the KONE Way." In Information Technology Enabled Global Customer Service, edited by Tapio Reponen, 163-174. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-048-6.ch009
Export Reference