MLA
Yoong, Pak, and Brent Gallupe. "GSS Facilitation: A Reflective Practitioner Perspective." Managing the Human Side of Information Technology: Challenges and Solutions, edited by Edward J. Szewczak and Coral R. Snodgrass, IGI Global, 2002, pp. 223-249. https://doi.org/10.4018/978-1-930708-32-7.ch009
APA
Yoong, P. & Gallupe, B. (2002). GSS Facilitation: A Reflective Practitioner Perspective. In E. Szewczak & C. Snodgrass (Eds.), Managing the Human Side of Information Technology: Challenges and Solutions (pp. 223-249). IGI Global. https://doi.org/10.4018/978-1-930708-32-7.ch009
Chicago
Yoong, Pak, and Brent Gallupe. "GSS Facilitation: A Reflective Practitioner Perspective." In Managing the Human Side of Information Technology: Challenges and Solutions, edited by Edward J. Szewczak and Coral R. Snodgrass, 223-249. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-32-7.ch009
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