The Human Side of Information Systems Development: A Case of an Intervention at a British Visitor Attraction
Brian Lehaney (Coventry University, UK), Steve Clarke (The University of Luton Business School, UK), Sarah Spencer-Matthews (Swinburne University of Technology, Australia) and Vikki Kimberlee (The University of Luton Business School, UK)
Copyright: © 2002
Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain suggests systems failure may be due, at least in part, to concentration on technical rather than human issues in the development process. Through an empirical study of visitor attractions in the United Kingdom, the need for a more human-centered approach to IS development is supported, and an example of such an approach is outlined. Both in-depth focus group analysis and a broader questionnaire survey are used and lend weight to the human-centered arguments.